Luv Bridal & Formal Gold Coast

Found my dream Wedding Dress today thanks to Darlene and Luv Bridal. Darlene was so amazing and helpful. Was that excited I wanted to bring some family back in the afternoon, Darlene wasn’t going to be there but organised Tia to help me out. Tia was also very lovely and helpful. Couldn’t of asked for a better experience and I said yes to the dress!

Disappointed
I've never written a negative review for any business but feel strongly enough to post this publicly. I've sent 2 emails directly which I would expect a reputable company would reply to however after a week still no response therefore this review. We bought my daughters wedding dress from Luv Bridal Gold Coast and had a lovely attendant and were very happy with the fittings, gown choices and experience. My daughter decided on a gown and excitedly awaited collection day. It was last Tuesday at an allocated time and so far so good.and that's as far as it went. On collection she was rushed in to try it on and get out asap, 15 minutes all up. Although her measurements hadn't changed since sizing the dress needs alot of alterations and what's most disappointing is the fact we spent thousands of dollars on a dress that was presented to her in a broken plastic bag! The zip didn't work and the side and bottom of garment bag was split open not protecting anything. Now besides more money having to be spent on alterations we also need to buy a decent protective garment bag. I feel the sale was important to the business but the following customer service (none) and presenting the gown in a broken, split bag is very poor and reflects badly on the business only thing importantto them was getting the sale. My soon to be son in law's suit was limited edition and a fraction of the price and sold in a lovely breathable garment cover, nothing like my daughters ripped broken garbage bag. Note to brides to be - do yourself a favour and shop around if you want complete professional customer service.

Such an amazing experience from the moment we walked in, loved my consultant Jo, she was such a beautiful woman, so fun and really knew my style within 15 minutes, Jo even picked the dress I went for! Fell in love with a dress which was easy as they’re all so beautiful making it easy to say yes to the dress. Honestly just the best place and made the whole process amazing!

I had the best experience ever and felt so comfortable the whole time, everyone that works there knows what they are doing and makes your special day flow xx

I was so pleasantly surprised by the selection of dresses in my size, my consultant Darlene was so nice and made me feel at ease, she got my style right away. It was a lovely experience plus I found my perfect dress:)

Jo was amazing! First time trying dresses, I felt so comfortable and assured with her kind truthful knowledge. I did feel fairly rushed, but that could be because it was a Saturday. Deff highly reccomend.

I found my dream wedding dress at Luv Bridal this week and I had the best time! I saw a specific gown on Instagram that I liked and found out Luv Bridal had it in store, so I went. Even though I came for that dress, Jo let me pick any other dresses I liked. It was so good to try different styles to find out what works for me and what doesn´t. We were allowed to take photos of all the dresses and at the end Jo made me sit down, enjoy my glass of champagne and told me to go through all of the photos to make my final decision. Surprise - I went with the gown I saw on Instagram but in a different color which I didn´t expect but which worked better with my skin tone. Jo was soooo supportive and gave me the time I needed to make such an important decision. So thank you Jo!:)

0/5 Rating. I had to put 1/5 so I could post this review.
From the moment my daughter and I walked in, to the moment we left, we were so disappointed in this store.
When we walked in, we were introduced to our Salesperson for the day who then told us look around and she would come back later. She obviously needed her smoke, because when she came back she was reeking of cigarettes! Not very professional.
The store was very hot and not very comfortable for trying on dresses.
My daughter chose a few dresses, but she did not receive any guidance on what would suit her or any other suggestions.
We did receive a glass of bubbly (in plastic flutes).
The dresses were taken into the fitting rooms and my daughter was left to put the dresses on herself, with no assistance from the Salesperson. That is because the Salesperson was checking and fixing her own makeup in the mirrors of the store!
My daughter appeared hot and bothered from the fitting room and when she was seeing how the dress was, the Salesperson just turned her back on us and wandered away. Needless to say, we never purchased a dress from this store.
I was so disgusted in the lack of professionalism of this Salesperson. I would never recommend this store to anyone.

Highly recommend luv bridal and formal on the Gold Coast. Great service and friendly, bubbly staff members. Massive thanks to Sannah for helping me find my dream dress

Had such an amazing experience with Jo at Luv Bridal! She was so accommodating of me and my bride squad, I loved every minute of it! They have amazing dresses with such a wide range for great prices. It was my first time trying on a dress and Jo made it so special and fun for me! I couldn’t have asked for anything more. Thank you so much ladies and especially the amazing Jo, it was the best xx

Increadibly rude staff, couldn't even lift her head as we entered the shop. Refused to show dresses over suggested price point. Refuse to show dresses with sleeves and had such a poor rage of wedding dresses for anyone over a size 10. Dirty dresses to try on with sweat stains. Would not recommend at all. Increadibly dissatisfied by luv bridal.

Big THANK YOU to Jo. You were an absolute pleasure to deal with. You made me comfortable from the second we started searching for my dream dress - and of course we found it! Xoxox

Awsome experience. I hadn't made an appointment, but thought I'd call in and check out the range anyway. Cherie had half an hour till her next bride arrived and was more than happy to show me a few gowns in that time. She brought me about six or seven gowns and gave great advice. I made the decision and had my gorgeous gown just as the next bride arrived. Happy as.

Jo is and was absolutely fabulous. She knew exactly what would look awesome for my body shape. Amazing service smooth transaction.

Went in to look for a dress with my sister for her wedding yesterday and the service was absolutely amazing. We had an appointment with Jada and she made my sister/ all of us feel so welcome. She was so accommodating, listened to what my sister was after, suggested ideas and was just an all round lovely person with a great personality. Would highly recommend for everyone to book an appointment at Luv Bridal!

Melanie was fantastic. Such a comfortable and enjoyable experience, the made the day incredibly special and did her very best to find me the perfect dress. Couldn't recommend anywhere more to help plan your perfect day - incredibly thankful.

I had a great experience at Luv Bridal Harbourtown today. Cherie helped me find my perfect dress at a great price and knew the styles that would suit me. I had an idea of what I thought I wanted going in and Cherie provided several dresses in different styles for me to try. The dresses look so different when on compared to photos so it was very helpful to have guidance. I would definitely recommend Luv Bridal to others.

The boutique has so many amazing options at such reasonable prices. Jo my consultant was amazing and listened to everything I wanted. She had me try on options I wasn't even looking for just to ensure what I had in mind was best. I ended up buying my dress and bridesmaids dresses on the day and it was the first shop (and only now) I'd been to.

Jo (harbourtown) was amazing. I couldn't have asked for a better day. Jo was so helpful and best in the business.

Joanne was amazing and made us feel welcome and free to be ourselves and was so incredibly helpful in helping me choose the perfect dress for my wedding. We had a such a fun day and Joanne was instrumental in our experience.