Apple Chermside

Needed to replace my iPhones battery. Had spoken to Apple support who ran diagnostics to confirm. They then made an appointment for me at chermside to have battery replaced. However, he was unable to tell me how much it would cost or how long it would take so I called the store to enquire.
Staff member at Apple Chermside was neither polite or helpful. She too was unable to tell me how long they would need my phone for as they wouldn’t know if they would have to order in parts. I explained it was just an iPhone 8 battery and could she check if they had one in stock ahead of my appointment to minimise my time without phone. Apparently this was not possible and she said that they would need to run diagnostics to confirm it was a battery issue. It didn’t help when I told her that Apple support had already done diagnostics and my iPhone itself had given me a warning. I reiterated that I just needed an iPhone 8 battery and nothing else and staff member was still unable to tell me how long, whether an hour or a week, I would be without a phone.
I contacted a regular phone repairer and asked about a new battery. Friendly and helpful employee told me that no apt needed, it would take 1-2 hours and all at a very reasonable price.
Sorry Apple, you’ve lost our business and I will no longer purchase your products for our household and family.

I took my brand new phone in because a side button is already stuck down. They said I need a new phone already. They did try to fix it on the spot. But they broke the power button, facial recognition and volume. I miss my android and hate that I joined this cult. Now I have to pay to back up my phone so they can replace it.

I had booked a Genius Bar appointment at this store but the website let me book a time when the store was closed.

I am not normally one to write reviews but I just wanted to say that I have never had a better Apple experience than with the woman who helped me buy my Ipad for Uni. Her name was Alisha, I’m not entirely sure if that is the correct spelling but she was super kind. She answered all of my relevant questions, she never tried to sell me something that I wasn’t interested in. When I asked her about what IPad I should get, she didn’t just tell me the most expensive one. She was so intelligent in her answer and made sure the device she recommended would suit my needs and that is what stood out to me as to how amazing she was at her job. She was also super approachable and the process was super quick and easy. Just wanted to give her a shout out because she was amazing and really made my experience worth sharing!

We made an appointment to get my aipods fixed and Riff came to my rescue. Riff did a lot of trouble shooting and was able to quickly fix the problem. All I can say is I hope management reads this review and rewards Riff for his outstanding customer service.

As welcoming and inviting as the customs and immigration desk at a US airport. It’s not the staff as such - it’s the whole set up to make the customer feel like it’s a privilege that the company actually deigns to deal with the likes of you. Too many red shirted staff standing around watching you, too many checkpoints just to enter the store itself, and an experience of being too inadequate and unworthy to sully the doormat. Buy your apple gear somewhere else, and do your warranty claims through that retailer - unless you’re into humiliation and wasted time

Received exceptional service from the staff at chermside yesterday. Didn’t have much time but wanted to purchase a product, the staff at the door was friendly and very helpful. The other team member was practically running to get out order ready and organised all with a friendly smile. Thank you

Well organised, efficient, and fuss free. I have been coming here since it opened more than 10 years ago as the original Brisbane Apple store. I wish it could be bigger.

Spoke to Marcus this morning to clarify confusing research related to cable connections to Apple CarPlay. He was friendly, patient and very helpful. Answered all my questions and, very importantly was in no way patronising. Just loved this great service of being able to call and quickly resolve an issue over the phone.

Poor customer service, staff not knowledgeable about policies and procedures. Manager, you need to align your service processes and procedures and update your staff as they can be giving wrong information. You wasted 45 minutes of my time.

This had been our local Apple store since it opened the amazing staff are always friendly & helpful and have the ability to remain calm at all time especially when we have this pandemic going on and ever changing health direction's. All the long term staff recognise you as a regular and no matter if your speaking to store manger or staff they all treat you with respect. Thank you to you all at the Chermside Apple Store its always a pleasure.

I intended to buy a new laptop, the next appointment available was two days after the day I went.

Their covid protocols are ridiculous. They question you what you're there for. You have to line up like cattle outside the store. If you're buying something you have to wait at the entrance while someone brings it to you. If you want to browse, you will be accompanied by a staff member.

We visited Apple Store Chermside Westfield in Brisbane on Nov 26,2021. And unfortunately it turned out to be a very unpleasant shopping experience, the worst in 6 years since we moved to Australia. We would like to file an complaint towards the store manager Tony.
On that day we decided to buy an Apple Watch, and before making the payment, we specifically asked stuff A at the store if it’s ok to use gift card to pay, and the answer was ‘absolutely fine’. We then purchased the gift card in front of stuff A and proceeded our purchase. It turned out that stuff A was not familiar with how to pay with gift card, and accidentally transferred our gift card credit to my Apple online account without even knowing what happened. At that point we were left with an empty newly purchased e-gift card, and had no idea where the money had gone.
Next 2 hours, it was chaotic.we were put under great pressure try to figure out how to get our money back, running around in the store and busy making phone calls. We contacted our credit card issuer; our insurance company who issued the e-gift card with dead end.
Eventually with the help of stuff B, we located the money in my Apple online account which was there due to Stuff A’s fault. Stuff B then suggest that we make an online purchase and we wait there for another 1 hour or 2 for the order to get through, but he can’t guarantee it will go through… At that point, we were already paying high parking fees at the shopping center.
Naturally we can’t agree with that, so we asked to speak with store manager. Tony, the store manager was unbelievably rude. He came to us not to offer any solutions or compromises. On the other hand we as customers with good faith kept making compromises. We firstly insisted to walk out with our product on that day. The answer from Tony was No. We suggested a refund, the answer was No. We then agreed to purchase online and had the product shipping to us which means we went to the store, paid the money and ended up leaving without the product we purchased due to stuff’s fault. We suggested fast delivery and Apple waive additional shipping fee, so that we can get our product sooner. And the answer from Tony was still No.
He even said and I quote “ Yes I admit my stuff made an mistake and I apologize on his behalf. What more do you want me to do? Do you want me to fire him? ” In front of all customers and stuff members, as an Apple store manager, Tony said the exactly words several times to us, Apple customers. We felt humiliated and bullied. We were absolutely shocked and disgusted by his response. We figured there’s no point arguing with him, so we made the online purchase and waited for the product shipping to us for another week.
An Apple store stuff, represents the brand, let alone a store manager. Apple is growing bigger and stronger, and it doesn’t care about any customer service anymore, and us, loyal customers don’t mean anything to Apple anymore. When I said this to Tony, he simply shrugged.
I don’t know if my complaint towards Tony has any impact. I just don’t want any other customers to go through what we went through

Extremely impressed with the customer service I received from Stephen. I went into the store thinking I’m going to deal with typical sales people who will do anything for a sale but I was greeted by Stephen who sold me exactly what I needed. He has great knowledge and he is extremely professional and kind. Thank you Stephen.

Thought I’d update. Lots of promises and no follow through. Blame customers for mistakes the Apple team have made, and then stand around shrugging their shoulders until you get frustrated and leave.

Useless. Literally wasted an hour and a half of my time for nothing.

I first visited the Apple Store Chermside because my iPad Pro 11" 2020 was not charging. We were serviced by apple staff member Katrina who found out that it was my cable that was faulty. They replace my cable for free and we went home, a fair distance away. Upon our arrival home we found that we had been supplied an incorrect cable, therefore having to return to the apple store, wasting another hour in travel time and in the store. Upon our second visit to the store we found Katrina's attitude to be rude and dismissive.

Stupidly in every one who work hear I don’t know who trained these people they don’t know simple basic things they can’t help rude and waste of time idiots are working hear please be careful

The service I received was totally rude and I was not helped with what I actually wanted.
Staff didn't seem to actually care what the customer wanted and gave the impression that they didn't want to be there.
Not going back

Quick, friendly service.there can sometimes long waits for the genius bar which is unfortunate but not the case this time.