Apple Chermside

I went today to get a new iPhone! First of all, Trevor, I hope you see this and know just how wonderful you are! You totally made my day. Secondly, Ivan and Sam, you too were both incredible, my iCloud wouldn’t transfer over to the new phone, but you both tried so hard to help me and gave so much positivity and kept trying to make it work! My phone has now worked and I am able to get all my info back! Thank you Ivan, Sam and Trevor, you are all so amazing!

A big thank you to the guys here for fixing up my airpods max! Very friendly and understanding staff, and very quick repair time.

Wow really busy location however the whole team is so friendly and eager to help. I was lucky to get assistance from several team members during my two visits this week. They were kind and efficient. Thank you, Chermside Team. You made my week. Thank you!

Had an excellent experience today at Apple. The tech expert at the genius bar went above and beyond and was happy to answer even our most simple of questions. Thank you Dylan for your patience with an Android using mum of an iPhone using teen who doesn't like to speak much. We subsequently had great service from a sales consultant.
The shop was buzzing with customers but it was a happy buzz.
Highly recommend.

I went in to apple with my phone having frozen and refused to turn on. The service was amazing, they explained the issue to me well, whilst honoring the manufacture warranty. It can be quiet stressful when you pay for a brand new product and it doesn't work however, the staff handled this fast and efficient. Amazing team and pleasant experience!

Patrick served me today and, as someone who has written on customer service for corporations, I can share that if all customer service was as good, there would be no complaints.

The only challenges were tech systems not working and therefore he was unable to provide the level of service he desired.

Excellent customer service! And I am absolutely grateful.

Thank you, Patrick, and Apple Chermside.

Beautiful store, in a cold minimalist kinda way. Apple loves to stand out and be unique and this store design is a good example of their style. Great products and great service. Easy 5 stars, even though it looks like every other Apple store.

New guy to the store served me and tho he was still learning he was very friendly and helpful, and his work mates backed him up for help, great store and service

I am not normally one to write reviews but I just wanted to say that I have never had a better Apple experience than with the woman who helped me buy my Ipad for Uni. Her name was Alisha, I’m not entirely sure if that is the correct spelling but she was super kind. She answered all of my relevant questions, she never tried to sell me something that I wasn’t interested in. When I asked her about what IPad I should get, she didn’t just tell me the most expensive one. She was so intelligent in her answer and made sure the device she recommended would suit my needs and that is what stood out to me as to how amazing she was at her job. She was also super approachable and the process was super quick and easy. Just wanted to give her a shout out because she was amazing and really made my experience worth sharing!

We made an appointment to get my aipods fixed and Riff came to my rescue. Riff did a lot of trouble shooting and was able to quickly fix the problem. All I can say is I hope management reads this review and rewards Riff for his outstanding customer service.

Received exceptional service from the staff at chermside yesterday. Didn’t have much time but wanted to purchase a product, the staff at the door was friendly and very helpful. The other team member was practically running to get out order ready and organised all with a friendly smile. Thank you

Well organised, efficient, and fuss free. I have been coming here since it opened more than 10 years ago as the original Brisbane Apple store. I wish it could be bigger.

Spoke to Marcus this morning to clarify confusing research related to cable connections to Apple CarPlay. He was friendly, patient and very helpful. Answered all my questions and, very importantly was in no way patronising. Just loved this great service of being able to call and quickly resolve an issue over the phone.

This had been our local Apple store since it opened the amazing staff are always friendly & helpful and have the ability to remain calm at all time especially when we have this pandemic going on and ever changing health direction's. All the long term staff recognise you as a regular and no matter if your speaking to store manger or staff they all treat you with respect. Thank you to you all at the Chermside Apple Store its always a pleasure.

Extremely impressed with the customer service I received from Stephen. I went into the store thinking I’m going to deal with typical sales people who will do anything for a sale but I was greeted by Stephen who sold me exactly what I needed. He has great knowledge and he is extremely professional and kind. Thank you Stephen.

Apple Chermside very busy very well organised. Helpful and friendly drop in but make an appointment before you go.

Great service and professionalism as you would expect from Apple. Click & collect system was effortless. Love my new iPhone 13 Pro!

Went in to get my work phone looked at and was served by a young lady called Shawny. All I can say is if Apple has a leadership programme then you need to get her on it. Her service was top notch, very knowledgeable and very professional behaviour. Made my experience with Apple an absolute pleasure

Due to Covid everyone has to wait in line. I had a disabled person I do support work for and she needed her ipad looked at. I spoke with a lovely young lass and explained my situation to her as my client is unable to stand for long periods of time and we were early for our booked timeslot. This lovely young lady had us follow her into the store and had us sitting down in no time, and we had a great guy help us out. Can not fault this apple store with their help to the disabled community. Well done guys. Keep up the great work

Fantastic service today at Apple Chermside! Love how proactive they are with checking temperatures and masking customers, the security person (didn’t get his name but had dark hair and glasses) at the front was so funny and friendly!
David helped me in the line and he went above and beyond! He was super friendly and explained everything so well, helping me make the best choice for my needs, I never felt pressured! He did so great that I ended up making all my decisions right there in the line without even having to go inside for a consultation with a sales assistant! He got all my things ready and I was sent to the express lane where Aliyah processed the sale in such a friendly and efficient manner! Best service I have ever received from Apple!