Apple Chermside

The technicians are great,
I felt that the sales team was very pushy. As a customer I felt like they weren’t listening to what I was asking for at all, didn’t answer any of my questions and were all too happy to push products that weren’t at all what I said I was after, and not suitable based on what I had told them earlier

Learned I could book online with the technician, and didn’t have to wait too long to see him to sort out my issue. But I have to wait 10 days to get my battery replaced on 2017 MacBook Pro… I thought that’s too long to wait.

I went today to get a new iPhone! First of all, Trevor, I hope you see this and know just how wonderful you are! You totally made my day. Secondly, Ivan and Sam, you too were both incredible, my iCloud wouldn’t transfer over to the new phone, but you both tried so hard to help me and gave so much positivity and kept trying to make it work! My phone has now worked and I am able to get all my info back! Thank you Ivan, Sam and Trevor, you are all so amazing!

A big thank you to the guys here for fixing up my airpods max! Very friendly and understanding staff, and very quick repair time.

Wow really busy location however the whole team is so friendly and eager to help. I was lucky to get assistance from several team members during my two visits this week. They were kind and efficient. Thank you, Chermside Team. You made my week. Thank you!

Had an excellent experience today at Apple. The tech expert at the genius bar went above and beyond and was happy to answer even our most simple of questions. Thank you Dylan for your patience with an Android using mum of an iPhone using teen who doesn't like to speak much. We subsequently had great service from a sales consultant.
The shop was buzzing with customers but it was a happy buzz.
Highly recommend.

Be prepared to stand in queue. 4-5 staff seen for assistance. Purchased adapter for apple pencil which fixed connectivity issue.

I went in to apple with my phone having frozen and refused to turn on. The service was amazing, they explained the issue to me well, whilst honoring the manufacture warranty. It can be quiet stressful when you pay for a brand new product and it doesn't work however, the staff handled this fast and efficient. Amazing team and pleasant experience!

I can appreciate it is a busy time of year, and that retail gets hammered. However the 2 guys I was unfortunate enough to be allocated were rude and pretentious. You sell phones, watches and headphones bro's, chill.

Took my Apple Watch in for ‘repairs’
Drove over an hour to be told by the employee (Keegan) that’s I have to buy a new watch and they do not do repairs there. Waste of time and money on watches that don’t even work properly. No solution and my watch wasn’t even looked at.

The worst customer service ever had,
The name on the receipt is wrong so I ask the staff, he told me that doesn’t matter, but now I need to correct the name. And they so I need to back to store to fix it.
And also they never answer email, if you call, they say just send the email again

Patrick served me today and, as someone who has written on customer service for corporations, I can share that if all customer service was as good, there would be no complaints.

The only challenges were tech systems not working and therefore he was unable to provide the level of service he desired.

Excellent customer service! And I am absolutely grateful.

Thank you, Patrick, and Apple Chermside.

I have been to the store a couple of times, the last two visits have been terrible, they leave you alone with no service if you are not going to buy something… I was there because I needed service with my devices, all bought on iPhone, but how was I going to spend money with my visit i did not deserve the same service.

I am trying to book a Genius Bar appointment to get my iPhone looked at and it just keeps taking me in circles. This is really frustrating!

I bought the 2020 new MacBook Air last week and the new MacBook Pro released the week after so I was gonna return the air and get the Pro. So I queued 30 mins and finally could get into the store, and the lady who served me couldn’t even know how to do the factory reset on my MacBook, and just kept ask me to restart my MBA again and again so it wasted another half an hour for just standing there restarting but not the factory reset. Thank god that she finally gave up and asked the Apple technician to come and help and we finished the reset in 5-10 mins.
Then, I told her I wanna return the MBA and get the new MBP.
So I was gonna return the MacBook Air which I paid A$1549 with student discount and I’m going to get the 2020 MacBook Pro with the price of A$1839 (with student discount as well) so I should be paying the differences with A$290 in total. But the lady asked me to pay A$460 as A$1549 was already discounted and I should be paying the full price for the new Mac A$1999. But the thing is A$1549 is the price should be refunded even tho it’s with the discount. So I’m just trying to get the product paying by my refunded money. It’s not applying two discounts, it’s only one. So if I’m paying $460 in total then where’s my discount. Isn’t it too hard to understand? Isn’t it just a simple maths question? And she argue with me for another 30 mins. And I’m so sick of it so I just asked for full payment refund and walked off. Won’t come back at anytime. Been there quite a few times, staff was not friendly but this time is the worst experience ever. Should go to the one at the city.

Very very disappointed with their customer service…. Was trying to get help for my Apple Watch, got a appointment for 3 times, once a employee said that I gonna get a call from Apple care and they will solve the problem but nobody called me…then I went back and and took appointment for next day I went there and still my problem wasn’t solved everyone was ignoring me there were around 15-20 staff member at that time and it was not busy as well. I wasted my time and money as well

Beautiful store, in a cold minimalist kinda way. Apple loves to stand out and be unique and this store design is a good example of their style. Great products and great service. Easy 5 stars, even though it looks like every other Apple store.

Terrible customer service -

After not being able to book an appointment due to faulty phone, was greeted by the terrible customer service of Jasmine once we made our way to front of the queue. She said it was possibly charger I was using and I could not be seen today after doing a hour round trip didn’t bother to see how far we had traveled or offer to help in regards to our concerns, we couldn’t do a walk in or could wait around she denied both. Booked in for the next day to pass by on my way back to the car to see another representative who we spoke to booking us straight in for a walk in.

Matt took the phone to the back, said there was a chip in Conner of screen hardly visual able you can feel it it with you finger it leads to a crack under the display which feed the water into the phone. I must say this phone is a replacement of the original I had that was repaired and then had the same issue this phone being 8 months old iPhone 11 Pro. He said he can do $900 + but they also do contracts on behalf of Telstra,
What would I like to go for? He asked, I requested details in writing and declined his sales he removed all cost off paperwork.

I have seen they have put the original phone and purchase date on the documents I will be taking this further as you can tell by the review this is a common issue, I was a loyal customer iPads, IMac and iPhones this is disappointing.

The team at apple don’t seem to care about their customers at all.
We arrived and had to seek out someone to talk to, they said they can’t speak to us as they have another customer.
They then asked us to book an appointment and come back.
We came back, and now it’s 10 mins past our appointment still not being helped.
Not great for a company that has so many staff, but not a lot of initiative.

New guy to the store served me and tho he was still learning he was very friendly and helpful, and his work mates backed him up for help, great store and service