Forrest Family Practice

If you don’t mind wasting hours just to see a Doctor than this medical center is the one for you. Weather you have an appointment or a walk-in it’s a soul destroying place to be!

Wait time was over an hour for a pre booked consultation, ended up cancelling my appointment and walked out. Won't be coming back.

Staff and doctors are really friendly and provide good quality care. They are 4/5 stars only because they can get quite behind and more often than not I am waiting 30 minutes or more for my appointments, which can cause a knock on effect. But otherwise they are great!

Consistently rude and consistently useless

Booked in to see my results. Because for some reason you have to see a doctor and pay 85$ just for them to send off a peice of paper to someone that can actually fix your issue

Then get told I have to pay the outstanding 85$ to be able to see the doctor. Would've been really nice if they told me that on the phone instead of making me come in

I do wonder how they expect me to be able to get the 85$ considering it's an issue I need resolved to be able to continue working to my full capacity

Nevermind having to spend 45 minutes every time you want to go to an appointment you've already booked

All this would be somewhat bearable of the reception lady's weren't rude every time you need to see talk to them

Like I said, consistently rude and consistently useless won't be booking in ever again

If I could give 0 stars I would. Received two confirmation reminders for my appointment at 1100. Confirmed and arrived 10 minutes early and checked in at their check in kiosk. Waited an hour and a half for my appointment to then ask the reception what was taking so long. Doctor wasn’t in and I wasn’t notified. Absolutely useless and not the first time the reception at this practice has been disorganised and rude. Wasted an entire Monday morning and can’t re book with this doctor for a month. Will find a new practice.

Waiting over 25 mins for them to answer their phones. Rubbish. Then normally you get a ride receptionist. They mucked my daughter around so I need to sort it out, no answer still waiting. Writing this while I wait. Totally a joke. Over 30 mins and still waiting.

Have to pay $85 just to get a repeat script for long term medication. Takes the Doctor 30 seconds to renew it. Sometimes I think doctors are a money-making scam.

Was okay when bulk billing, but the doctors discretion is a joke, free healthcare in bunbury is borderline non existent and as a worker i feel what i get every time isnt worth the money you spend, had a doctor diagnose me with a nerve issue in my tooth but in actuality it was a giant abcess, i nearly had it explode in my mouth but all he cared about was getting me through asap i found out a week later when my whole face swelled, then had to spend another 70$ getting an appt to get antibiotics. Which i then had to tell the doc over the phone what the issue was so he could prescribe me the anti biotics that i had to specifically request, whose the doctor here? , i wont be paying his bill, my right as a patient allows me to use my "patients discretion" and decline payment. The doctors their are clueless and only care about the money, they overbook and understaff so wait times are crazy to.if im paying 70+ dollars a visit, i expect a doctor to do his job

Booked in 2 weeks ago for an appointment, received confirmation the day before had. Came in and the receptionist told us to sit down it won’t be too long. Half an hour later told another patient that they would be seen by another doctor. Did not say anything to us. Asked her how much longer it would be and we were told our doctor is out of country. Asked if we would like to see the other doctor.

Dr murtaza was amazing in replacement

$65 for a Tele health appt and told to just keep the Panadol up. Absolutely disgusting and not worth the call. Had to make another appt with a real dr to get actual medical help. It was tonsillitis and required antibiotics.

I have taken my business elsewhere as my son is non verbal autistic and we always see the first available doctor. The last time we came the doctor grilled me as to why i always see a different doctor all the time well my son doesnt wanna wait an hour or 30 mins just to get his script refilled! I resent what the doctor was implying. I even just phoned the clinic and it took them 15mins to answer the phone!

Reception staff are wildly incompetent. Aren’t even capable of printing off simple blood test results from prior blood tests that are already on the system. Instead they waste a drs appointment on making you go in to get paperwork printed off.

Yes the wait times are long, but if you know that and are happy to wait the doctors and nurse there are great. Professional, kind, knowledgeable.

The receptionist with the blond bob was very abrupt with the old man in front of me. He really didn't understand her. I tried to help him and she was very rude to me also. Awful experience. Never going back

Message for the office manager, you might want to inform your staff of any changes prior to opening clinic and staff who leave half way during the day to handover to the to the people on the next shift with new information, especially something as the big as the only walk in dr being on leave. Phoned to see if I could see a Dr around 6pm, the Receptionist said that they will be open until 8pm with a dr to see no appointment needed, just walk in, I arrive 7.15, the clinic Was closed? Drove from an hour away, another person turned up to see a Dr and had to walk away, as an office manager you need to let your staff know, And put a message on your website. As something like a walk in dr being on holidays would of been organised prior, not good enough! If not stay open to the time advertised 8pm, so if any one turns up you can inform them, that would be the polite thing to do. Unbelievable and unreliable for an office running a health proffesion! *Best going straight to the hospital,

Been seeing my Dr for years at this place but the receptionists here are the most rudest people I have ever encountered
Not everyone has health care cards etc and their prices are so expensive
The receptionists have no empathy all they are, are money hungry wolves
So sad to leave my Dr but not going to be treated like you mean nothing

Very unprofessional, doctor didn’t care about what I went in for. More concerned about his $85 charge as it was out of bulk billing hours.

I was so relieved to be able to find a good Dr, we have just moved to town and in my past I have had mostly really bad experiences with Drs. Going here was so simple receptionists were professional helpful and nice. The Dr I saw was what I expect a Dr should be but have never found until now. I normally get anxious going to Drs and so put off going till I can’t put it off any longer. I am very grateful to have found this place.

Dr Nisar Ahmed empathetic, kind, patient and knowledgeable. Very happy to have him for my doctor. Many thanks

I rang for an appointment and was received by a lovely receptionist who got me an appointment with the doctor of my choice on the same day.
My experience was so caring and it was lovely to be able to get help and understanding and care. I also went to Western Diagnostics in their medical centre, lovely ladies and very kind and reassuring.
Thank you.