VicRoads - Carlton Customer Service Centre

Had to pay rego and change my address. Got it all done. And re-new my driver's licence

Get there early plenty of lads there. Had the nicest lady ever. Cheers Rhonda? I couldn’t hear properly but shout out

The front door staff is very nice but the customer service is so poor. An asian lady asked me my age and I didn’t hear that very clearly, so I wanted her to repeat. She becomes unhappy and asked why I don’t know how old I am. And then she told me the age I said is incorrect, should be 1 year elder but I haven’t had my birthday this year! Wondering why she has my passport and push 1 year elder on me? !

Definitely happy with their service!
Had a drive test with assessor Bhavik, he explained everything nice and clear.
Gives instructions clearly and allow me to double check when I misheard.

Overall 5/5

Large parking area
All workers very kind and patience
I have really good experience with VicRoad Carlton

I am always amazed by people who have zero customer service skills yet decide to work in a customer facing job. Team Leader Anthony from the Carlton office embodied that perfectly today. The experience we had with him was disappointing and his attitude was one of complete disrespect and abruptness. Thank God Vicroads had other competent Team Leaders who can assist by simply explaining the rules in a respectful manner. Thank you Jenny!

I had Lisa as my driving test officer. She was so calm and made the whole experience quite enjoyable. I have heard many horror stories, but Lisa was so assuring and comforting to have in the car with you!

An actual joke.
I don't understand why we need to book weeks in advance just to register a car. My car has been sitting unregistered for months, and I finally have my appointment but since I am late I have to rebook.

Granted, I shouldn't be late but why on earth can't I just come in to VicRoads and register my car? Being busy shouldn't be an excuse when it is your job, no other state makes it this difficult. I am honestly going to drive the car to NSW or S. A just to register it there.

Unbelievable.

Edit: . Changed from 1 star to 2 star after a very patient and friendly call taker (Katherine) was able to move my booking to ararat. Long way from Melbourne, but rather train 2hours than wait the weeks or months it takes to register a car. Thank you

If I could give 0 stars I would. Woman handing tickets out was uninterested and rude. The wait time was fine- the lady who’s I was called to was the most dismissive unhelpful person I have ever come across in a customer service role. Think she needs a change of careers or some Prozac

Very bad experience with VicRoads Carlton. We're trying to get my import registered but got asked for the RAWs Consumer Information Notice which it is not necessary as the import approval was granted on 14 Oct 2021 (after 1 July 2021) even on VicRoads website it says only import approval granted up to 30 Jun 2021 would need that Notice. Showed them the website and the team leader says the website doesn't state that but they still need to see it. My vehicle got the compliance sticker issued by the Department of Infrastructure and got the VIN stamped in the engine bay and I got the original and current roadworthy certificate and that's all it takes to get it registered. Told them to check on the NEVDIS system but apparently they couldn't get that information from it. The data is on there. Registered a few imports before and never got asked for this document. Now I need to pay again for the appointment and another UVP just because of their incompetence.

Have had three goes at going to Burwood East with no luck. Not able to call and find out what to do. Went with my little one into the Carlton VicRoads today and got what I needed to do with 30 minutes wait. Very efficient and worth the drive!

I was served immediately. As long as all my forms were compete I was in and out. Lovely staff member served me. Best VicRoads experience ever!

Amazing services and friendly staff. We didn't make an appointment when we reach there, just want to make some inquiries before we go to the next appointment at frankston Vicroad, all the staff from different department there do not hesitate to solve our problem and verify our oversea license on the spot. Highly recommend everyone go there and the wait time was not too long as well:)

Staff service is friendly enough but welcome back to 1990 in terms of the processes and the centre itself. Can't process multiple forms at the one appointment and you can't get appointments for more than a month. Also charging for appointments seems ridiculous.

Huge shoutout to my LTO for my driving test, Lisa! She is so nice and calm and engaging! I was able to pass my drive test in large part to her calmness and clear instructions that were given to me. If you have Lisa as your LTO, the experience won’t be as scary! Thanks again:)

I discovered after having been issued with a defect notice, on long weekend, that one of my apparent looking back lights is only a reflector.
Just b aware that if it's a light u should b able to detect a globe if u shine a torch onto the area in question.
Aman was v thorough upon inspecting & sought advice from his mgr who sorted the nagging doubt.
All done in under an hour which is a gr8 outcome - from go to wo.

I have been working as a driving educator with this VicRoads Customer Service Centre (CSC) since 2016, and although have had my issues, I have to say it's been one of the best service centres around!

Recently, my student and I had two amazing Licenced Testing Officers, one by the name of Bronwyn. Bronwyn was very accommodating when we realised there was something wrong with our vehicle at the last minute, and she was highly empathetic and kind towards my student.

The second Licenced Testing Officer was Lisa, whom was absolutely lovely, we had a wonderful conversation and Lisa made my student feel relaxed and ready to take on the drive test.

I would also like to thank a previous staff member, Jess. Jess who currently works at the Coolaroo pop up CSC, was one of the best Licenced Testing Officers I have ever dealt with. Jess is just an all round legend of a gentlemen that VicRoads staff can learn from.

Last but not least, thank you to Narinphat, the VicRoads Centre Manager in Carlton, for always being there and making contact with people like myself, when we had any issues. Narinphat's professionalism and kindness is another reason why I believe this VicRoads CSC is one of the best!

Yours sincerely,
Courtenay Rufus
Director and Driving Educator
CRUDE Ultimate Driving Education

Took my drive test, the driving instructor was nice but he took me on rout where I was expected to stop despite there being no visible cues. No stop sign, no “STOP” on the road. Turning left onto a 40km per hour road. Since there was no visible cues, I continued with caution and head checked multiple times before turning. It was an immediate fail. The roads used for the test route are not ideal and there were aprox. 40 stop signs in the test because of the area. Do not go to Carlton for your drive test. Go further out than the city. I can see why I failed it was just a really unfair and unfortunate situation in my eyes. Don’t go here, go somewhere else further out from the city for your drive test.

Had a great experience at VicRoads Carlton. Needed a new photo taken for my license renewal and was in and out in about 15 minutes. Staff were incredibly friendly and provided excellent customer service.

Bureaucracy, it takes forever to do something very simple. As inefficient as it can get, they will waste your time for sure