Monash Medical Centre

I had a Septoplasty and Turbinoplasty at Monash Moorabbin last week and all the medical staff were absolutely lovely. But I am utterly disappointed with my experience at the Monash Emergency Dept Clayton tonight (15 Dec). This is my second week post op and two days in a row I have had severe pain in the left nostril and left side of my face, had fever and rigours time to time. Went to my GP yesterday who had a look and said left side of nose seems a little infected and gave me antibiotics. Even with Antibiotics, Panadol/Nurofen I had fever again today, severe pain and headache so I went to Monash Emergency Department in Clayton to get checked. Reception put me to the waiting area at 6.50pm, I was in a lot of pain at this stage. No one attended to me for the first hour and I had to walk up to someone and ask for pain relief. I got given Oxytocin which made me dose off for a bit and pain subsided. Another two hours pass by and a doctor finally saw me at 10pm. He took me to a consultation room, and the encounter really upset me. He asked me what’s going on, I explained I had surgery the week before, first week went really well but now I have these symptoms, and GP said nose is infected and I was worried. I said I was in a lot of pain before I took the Oxytocin and I had fever on and off so I was there to get checked. He took a 5 second look at my nose and said I have linked the surgery and my symptoms when they had nothing to do with each other and he doesn’t know how my GP knew nose is infected. I said GP checked the nose same way he did. I did not appreciate him saying I have linked the surgery and symptoms. I was there because I needed medical assistance. I was reporting my symptoms and events leading up to that. When I called him out on this he tried to say I misheard and then tried to backtrack. He talked down to me and tried to gaslight me. He is the doctor, his job is to help patients, not to smart mouth them. I would have appreciated if he checked my nose and reassured me the nose seems to be healing well and there is no sign of an infection and then test/ give the diagnosis without dissing the GP and telling me I have linked the symptoms to surgery. If I was not in the kind of pain I was in and legitimately concerned about possible post op complications, I wouldn’t go to the Emergency on a Friday night and wait 3 hrs. While waiting, the blatant disregard I saw was beyond frustrating. None of the medical staff seemed to have any sense of urgency in attending to the patients. They spent most of the time talking. One guy next to me had severe abdominal pain and was vomiting constantly, but he was not attended to for over an hour. Based on what I witnessed and encountered with the doctor myself, the staff here lack empathy, compassion and professionalism.

First ED I’ve been to with no beds. Waited for 3 hours, doctor still didn’t come. Honestly if there was a negative star that would be it.

The parking situation is a nightmare. 3/4's of the multistory carpark is closed, today only one lift shaft was working and the parking ticket machines malfunction and eat your concession parking ticket. If you absolutely need to attend Monash Clayton, either catch public transport or allow plenty of time to find a carpark.

Triage nurses are just ridiculous. I gave a pain rating of 9/10 and had to wait almost an hour before anyone would even attend. They need to be MUCH better at triage.

I have been to Monash for brief stay in Jesse McPherson private and I have been to their MRI department and I have always found all staff to be very friendly and professional but of course medical workers are underpaid! They seem to be expanding carpark and I notice their overpriced giftshop closed. They have a cafe that offers a lot of hot and cold dishes too.

Just had our first baby here a month ago and the Midwife's and nursing team here were absolutely amazing and caring. Thank you so much for our beautiful experience and care given

I "was" happy, with the outpatient department (Neurosurgery). The doctor, with whom I had my appointment with, via telehealth, today.it was like he couldn't care 2 blinkin' hoots! I have an arachnoid cyst, (a scan done, 2 years ago) showed it to be just over 4cms. This doctor, today, was NOT interested in doing a followup scan. I have been getting pains in my head (not headache or migraine), and very dizzy. When I told him, this, his response was, see Neurology. You don't need a scan. I am discharging you, from Neurosurgery!
"Where is the care? " No wonder I have moved a great deal of my medical to another hospital! Let down.yet, again! "

My health care team at Monash Health is the best. All specialists I see (and there’s a lot) are very competent and caring towards my health care. Very helpful when i ask questions and answer them to my satisfaction. Thank you to all staff members at Monash for the brilliant care I receive.

I was very pleased with all staff at Monash Medical Centre who looked after my 94-year old father. Thank you to the staff in the Emergency dept; the Short Stay Hotel; and in Ward 41 too. Everybody was so professional and so helpful. Thank you so much.

I have recently been admitted to Monash Clayton Stroke/Neurology Ward. I cannot praise the staff who assisted me during my stay enough. From the beautiful young grad nurses, along with the various x-ray departments. Not to forget the amazing care by Dr Meghan, Dr. Maryon, and Professor Thanh Phan. Thank you all for your amazing professionalism and care. I would have given 5 stars but food not great - but I wasn't there for food it was their medical expertise, which is 5 out of 5. Thank you. Glenyse Ford

I’ve been involved with emergency, endocrinology, obstetrics, Children’s, special care nursery, maternity, cardiology, ultrasound, genetics, the diabetes clinic and everything has been exceptional. For a public hospital it is amazing the level of care and professionalism they can provide. Thank you for saving me and continuing to care when you could have let me go long ago to my local system. My local system initially let me down, so thank you for restoring my faith in the medical community.

A huge thank you to Monash Medical Centre for Thursday 27th April 2023. Especially administration, doctors, nurses, food catering staff.

Shout out to:

My neurologist - Doctor Nevin John,
Administration - Adee and Laura
Patient catering staff - Lisa
Training and registered Nurses - Harpreet, Jenny, Shreejana, Sophia, Janet, Jezil, Poppy, Molly, Barnaby and Dirk.

Thank you for giving me the best Ocrevus treatment for my relapsing remitting multiple sclerosis. You provide the best love and care. You are amazing and unforgettable. I’m so proud of you all. Keep up the good work. See you in 6 months - October 2023.

Though Monash hospital saved my life several times, This time it was one of my worst experiences. Not long ago here in Dandenong Monash hospital my nerve was caught in between my spine and my fingers were being pulled in, the pain was greater then when I had my brain tumour in the past. The nurses kept me waiting for over 12 hours without any pain killers I was left for dead Lying down on the ground almost ready to pass out. They must have thought I was a junky who wanted a fix. How could this happen in this country Australia.just because you can’t see it doesn’t mean it’s not serious. Basically that experience was nothing more than one of the worst experience I had.not too mention that in 2022 they let me go home because they couldn’t get the wright Surgeon to treat my leg after I cut it with a chainsaw. My leg was dripping with blood and the cab driver didn’t even want me in his cab. We can manage to get roads upgraded but we can’t manage to fux our hospital in Dandenong. What’s more important. Thanks for reading

They found a lump in my lung, was discharged the next day, no help. Then they called Child Protection on me because my 9yo was with me. Worst nurses ever.

Clayton is the best its like your family ro them i was in ward 33 the nurse where second to none nothing was a problem from hot drink at 3am or something to or just a friendly chat a massive thanks to emily and holly in came out fwel happy and positive thanks to you 2 wonderful humans. After coming from hell Casey hospital where i was attacked inside doors at emergency for want to order food after the cold dogs food there served I'm 5/10 85kgs and under orders from nurse man handle me then through me to ground twisted my shoulder back with I have injury in twisted my leg with blockage and blood clots in it then push my face into floor and stuck 4knees into me Casey take a leaf a out of Clayton's tree nar take the whole tree advised for people even if ya having a heart attack drive straight past Casey and go to Clayton

Amazing hospital with incredibly professional and caring staff. Every single person at this hospital was ready to help and support me at 4am! Simply the best care.

As an internationally trained registered nurse, not impressed by the level of care in the ED (A&E).

The hospital itself is good but the nurse from ward 34 I believe her name is AMELIA OKASAKI has to be one of the worst nurses. She was unsympathetic and unkind when my dad was literally dying. Her attitude was absolutely horrible to a patient who was on palliative and the family.
It’s a shame a hospital as big as this would have nurses like Okasaki who are just mean spirited.
I only hope that she or a family member of hers isn’t treated the same way she treats her patients when they’re also on their death bed.

Remember her name, Amelia Okasaki from ward 34.

My simple request was to have a medical certificate for my 4 days in hospital. The paper they gave me had the wrong dates and was ambiguous, it said I attended on my discharge day rather than admission date. I called to request another correct one but got arguments with the person on the phone saying it will be ok for my employer and I had to push saying not employers are all the same, some are picky. Then when they called me back to say they will amend it for me, I had to go phycially pick up a piece of paper. They refused to email it to me in today's technology. They said they can post it to me but not email because there can be errors in email addresses. But errors can be made with post addresses too so I don't understand their logic at all. I work in the health industry too and we email medical certificates all the time to patients. Just take the time to triple confirm the email address. Stupid outdated policies or lazy staff. Keep up with technology and keep things simple for pts who have just had a hard time in hospital.

Have had two family members stay here for two seperate reasons in the past month which is why I felt the need to write this review. I'm not sure why this hospital and it's staff are so over worked and currently give little care. Frankly, it's not up to us as the public to understand why they are under so much pressure. The government and the hospital both need to do more. The ratio of doctor/nurse to patient seem to be 1 to 50 and its apparent that the staff just want to get you out of there as quickly as possible even if you've just had major surgery. One of my family members had to find out the result of an x-ray they took in Monash from their stay there after surgery from a GP. This was after a week of being at home with back pain and difficulty with breathing, the GP looked at the results of the x-ray from Monash as they had it on file that the pain was due to a collapsed lung. No word from the Doctors about the X-ray and No follow up from the hospital. This is not "world class" healthcare. Do better.