Hotel Grand Chancellor Melbourne

This was possibly one of the worst hotel experiences I have ever had, the the hotel refuses to even offer a refund, not even a partial refund, making me file the refund direct with my credit card provider, just to slow things down, and just end up with another unhappy customer.

(1) Hotel had no parking, I was told to go to valet parking a few doors down, only to be told it's only available for "small" cars. I drive a sedan, not a 4WD.

(2) We paid for breakfast for both days. We were not given any more information. When we called room service in the morning, to ask where to get the breakfast from, they said we paid for "buffet" breakfast, not the "chancellor" breakfast (not that we knew what was offered, or told, nor do we even know the difference). Anyway, buffet breakfast closed at 10: 00am, so no breakfast. We asked to have the chancellor breakfast, they said we had to pay full price (even though the buffet breakfast was already fully paid for).

(3) We were meant to have a queen bed (we paid nearly $800 for 2 nights). We got 2 single beds, side by side, mind you both had different types of mattresses.

(4) We were sold on the "balcony". I won't even get into that. It was horrible. We stayed the first night, then checked out and left.

No apologies. No refunds. No credit. Nothing.

I expect an apology, along with a refund.

Andrew was the most phenomenal concierge I have ever come across! It was my first time entering this establishment and he treated me with such kindness and due to that I will definitely be coming back.

Most comfortable beds i have ever had. Nice rooms great size. Love balcony and fresh air, stayed here many many times

I stayed here for the first time in 2020, just prior to the pandemic, and for a second time recently. Both times I was impressed by the exceptionally friendly service and relaxing experience I had staying at Hotel Grand Chancellor.

The room are clean and comfortable. As someone with muscular issues, I often struggle with hotel beds but the ones here are fantastic. Perfect mix between soft and firm in my opinion! I really enjoy the rainwater showers as well. I was upgraded to a suite when I first stayed and the suites have much more spacious and comfortable bathrooms.

The location is very central and it is an easy walk (even as someone who can only walk short distances) to a variety of attractions in Melbourne CBD including Central, the State Library and a bunch of theatres. The hotel itself backs on to Little Bourke st so great food is pretty much at your doorstep.

Having said that, the staff are definitely the high point of staying at Hotel Grand Chancellor. Everyone I met was polite and friendly, even when I was fumbling my cards and making last minute changes to my booking. They make staying with the hotel an absolute delight.

Definitely my first choice hotel when I stay in Melbourne.

We chose this hotel as I’m a returning customer.
So central to the CBD, good size, nice size rooms, clean and tidy. Brekkie buffet style and there’s an option to have drinks and dinner on the ground floor too. Staff were pleased and approachable.
The only thing I’m sad about is there used to be Happy Hour at the dinner venue anymore.
The car park isn’t run by the hotel anymore but VIP were fantastic too. Tony was amazing.
Overall, a great place to stay for a few days for either business or pleasure. Thanks again

The location is excellent and the breakfast has a wide variety. The hotel will charge a deposit of $100 when guests check in. It will take about half a month to refund the bank card. This is very bad. It is recommended to prepare change for payment.

Everything was great but they didn't have a sleeper It was so sad but the room the toilet was nice and clean

Room was dark as hell,
In brought daylight.

But it was clean.
On one day they made the bed, on the other day just the bathroom.
Don’t know if we did something wrong.

Pool is nice but the water looks like it wasn’t cleaned since 1843
Looks very oily.

Lovely stay here in Melbourne! The pool is something else, so warm and the views amazing. The room was great, although a microwave and toaster would have been great for breakfast options in the morning. Would stay here again!

Just a room, nothing special. Pretty spooky at night and the shower temperature is so tricky. Cheap and good location though.

The staff were awesome, the food and service in the restaurant was amazing.
The Queen room we had was a good size, the bed was very comfortable and the bathroom was beautiful with great water pressure.
Overall it was a great motel to stay in could not fault anything and so close to everything that you can walk, we will definitely be back next time we are in Melbourne.

Bar and reception area really well presented and the staff were extremely friendly and helpful. However! The rooms did not have the same standard, bathroom had broken tiles in it and there was mould around the edges of the bath. Whoever did the tiling in the bathroom should change careers, certainly not something I would expect in a hotel with the name grand in it. Pokey room with a balcony that was filthy. Plates left out in corridor for over 5 hours. Will not book there again. Again thanks to the staff for being friendly and helpful.

Brilliant location, awesome roof top pool that is around 25 degrees C. Super central to shopping and travel. Great service, great value buffet breakfast.

From the first steps into the beautiful entrance way, we were greeted by the welcoming and gracious Vik and staff.
Our room was beautifully functional and the view was spectacular as it overlooked the dazzling city streets below. We very much enjoyed our stay here and will plan to return in the future.

Terrible hotel.

Shower has no pressure and only a few streams of water came out. There were two temperatures: boiling water or arctic ice.

No toothpaste — I called the reception and they claimed that there it should be in a hygiene pack. This didn’t exist. I called up again and they said they’ll send some up. It never came. I had to go downstairs to ask for some.

Bed was comfy though.

The Classic King room we stayed in was a good size, with a comfortable bed & linen. There were two arm chairs in the room which were comfortable also. It's not a brand new hotel, so a little dated, but I would definitely stay here again. The location is great and the staff are friendly.

I am not one to normally got out of my way to write reviews but staff here during my stay have been very courteous and professional. Good place to stay and very well priced.

Exceptional customer service at reception, thank you for accomodating us. I will return, the rooms where clean although the water temperature in the shower was a bit questionable:) #tomekreviews

The room is okay, carpets need to be replace. Piles of dust on the bed area needs to be clean properly.
$100 deposit not be released quickly. Hotel is holding on the money.

Great hospitality. Great location (right at CBD). Great rooftop pool. Rooms are little small and the balcony is tiny but not a big issue. The buffet breakfast was good. Happy with the stay.