JB Hi-Fi

Had the best experience with Shania, the most friendly staff member ever and she was so knowledgeable about every question I asked her. So lovely 10/10

The staff responded kindly, so I was able to quickly purchase the items I wanted and leave.

Purchased a phone here, the sales person didn't have enough knowledge to understand that the phone was a dual sim when asked about this. She was not very friendly when I politely refused her attempt to sell extra insurance or swap over providers.
Maybe extra product and sales training could help the staff deliver a better customer experience.

Good service. Good advice with what I was looking for. When there was a mischievous person walking around they remained calm and dealt with it without alarming customer which is good.

Staff as nice as a wet cake. Went here to buy a headset but unwilling to price match other retailers with much lower price. Was informed that its already on sale and the sale price is the best price. Ended up going to Officeworks and they beat the cheaper retailer price by 5%. JB's a Joke!

Had the most lovely experience with one of your staff today! They were super helpful and fun while helping me pick out some new headphones:) sorry for buying the same pair as before in the end but it was an absolute pleasure!

Really good customer service, really appreciated them getting me a chair when I hurt my back and was there for my laptop: ,)

I'm a civil airline pilot and I travel all over the world, but it's the first time I've ever been to a store that wants to see my bag. I don't know if it's racist or just rude, but it's surprising.the store for racist! Great!

Bought an iPhone on plan for my wife to give it to her on birthday. Porting form amay sim to Telstra was a real hurdle. They told me it would take merely 10 minutes. But it took two days for that. My wife’s birthday was long gone. Their info was a bit misleading. Otherwise, staff is helpful. It’s a nice place to spend money.

Only spent a little while trying to get the attention of an employee not involved in a conversation with their colleagues. Tried to buy a phone on display but none available (discontinued). So why have them on display? Was then "advised" of the deal they could do if I changed my phone plan to them. Ended up buying the phone elsewhere (not JbHiFi) for a few dollars less.

S/O to the guy that helped me buy a Sonos speaker on Black Friday. Super helpful and would’ve been lost without him.

Even the staff doesn't know the policy. They simply sell the stuff and then let you deal with companies like telstra. I was sold phone plan with international calling but telstra denied any offer. I can't make calls now. I paid $150 for calls I made and later came to know that international calling was not included in my plan which I bought from Jb hifi. Liars and manipulators to make a sale. They will ignore you and ask you to deal on your own once you are sold. Pathetic. Even the manager is involved

Very helpful. The lady in the store went out of her way to help me and spent a good 20 mins discussing the item I purchased.

I always like this shop, however your staff could be abit more attentive! Always walking around but never offer help when they can clearly see it's needed?

A massive thank you to Hannah and Jordan for sorting out a product exchange for me. Very very helpful and friendly. Thanks guys.

I placed an online order last week, and it should be delivered by last Friday but I didn't receive it. So I called and was told there was no stock left. I cancelled the order and wait for my refund. It has been 4 business days and I haven't received it yet. I called again, they insisted there is no invoice for refund to offer to customer. I am so angry because it it not my problem and it is a birthday gift, and I need the money to purchase in other store. It's a really bad experience with JB-hifi.

Love this place.all the staff i spoke to were very accommodating and helpful, especially Hayden! I needed a new laptop to replace my tired old one and he went above and beyond to help me out with that.thank you for everything, Hayden! You're rad

Disappointed! All other stores have a great price match policy except this one. The website is clear about the criteria, however this store doesn't respect that. I asked the store to price match a gaming mouse however I was badly turned down. They claimed gaming equipment can't be price matched. That's untrue because I have had great past experiences with similar products esp at Carindale JB. I wanted a gaming mouse which is around $170 literally everywhere (physical stores as well) but somehow JB is selling expensive, around $270. That's a $100 more. Even Umart sells at $190. As per the policy I should have been accomodated. They just lost a customer.

Located in the heart of the city near Queen Street Mall, this JB Hi-Fi has friendly professional staff, kind but firm security and the largest range I think I've seen at a JB Hi-Fi.

It's legit a candy store of sweet cheap electronics.

Picked up a pair of Sony earphones the other day, 40% off!

It's good

Worst! Worst! Worst!
Staff member has forgotten the etiquette to deal with customers! Rude and unapologetic. Worst customer service! Needs training on customer service! Never would visit this store ever AGAIN!