JB Hi-Fi

Staff as nice as a wet cake. Went here to buy a headset but unwilling to price match other retailers with much lower price. Was informed that its already on sale and the sale price is the best price. Ended up going to Officeworks and they beat the cheaper retailer price by 5%. JB's a Joke!

I'm a civil airline pilot and I travel all over the world, but it's the first time I've ever been to a store that wants to see my bag. I don't know if it's racist or just rude, but it's surprising.the store for racist! Great!

Only spent a little while trying to get the attention of an employee not involved in a conversation with their colleagues. Tried to buy a phone on display but none available (discontinued). So why have them on display? Was then "advised" of the deal they could do if I changed my phone plan to them. Ended up buying the phone elsewhere (not JbHiFi) for a few dollars less.

Even the staff doesn't know the policy. They simply sell the stuff and then let you deal with companies like telstra. I was sold phone plan with international calling but telstra denied any offer. I can't make calls now. I paid $150 for calls I made and later came to know that international calling was not included in my plan which I bought from Jb hifi. Liars and manipulators to make a sale. They will ignore you and ask you to deal on your own once you are sold. Pathetic. Even the manager is involved

I placed an online order last week, and it should be delivered by last Friday but I didn't receive it. So I called and was told there was no stock left. I cancelled the order and wait for my refund. It has been 4 business days and I haven't received it yet. I called again, they insisted there is no invoice for refund to offer to customer. I am so angry because it it not my problem and it is a birthday gift, and I need the money to purchase in other store. It's a really bad experience with JB-hifi.

Disappointed! All other stores have a great price match policy except this one. The website is clear about the criteria, however this store doesn't respect that. I asked the store to price match a gaming mouse however I was badly turned down. They claimed gaming equipment can't be price matched. That's untrue because I have had great past experiences with similar products esp at Carindale JB. I wanted a gaming mouse which is around $170 literally everywhere (physical stores as well) but somehow JB is selling expensive, around $270. That's a $100 more. Even Umart sells at $190. As per the policy I should have been accomodated. They just lost a customer.

Worst! Worst! Worst!
Staff member has forgotten the etiquette to deal with customers! Rude and unapologetic. Worst customer service! Needs training on customer service! Never would visit this store ever AGAIN!

Staff are heavy handed when dealing with almost everything. Paid 29.95 for a brand new Blu ray that some peanut ran a knife through when opening the box they came in. They obviously have absolutely no training in stock handling. Double check anything purchased for damage before taking it home. Especially if in lockdown as it's disheartening.

Big Liars and disgraceful. I’m speechless. Will never buy from them again READ THIS
I was purchasing a monitor on the last day of New Year Sales. They said they cannot sell it because they can’t find cables but will hold the item for me with the same price until they order cables. I followed up a few times and eventually 2-3 weeks later (Mid-Late January 2021) I was told don’t worry, we get it soon and even if we don’t get it in the next few days we will get the same monitor for you from another store or will give you an equivalent with the same price.
They then called me a few days later and said we don’t have cables so cannot sell to you and we just sent back the monitor to the supplier.
They did not offer me that monitor from another store with the same price as they promised.
They did not offer me another equivalent monitor with the same price as they promised.
I wrote to their head office about what happened, but they never cared to respond to me.
I went there on 2nd week of March (months later) and the monitor was still there but of course back to full price. So they lied that it was sent back to the Supplier. They probably just didn’t want to sell it to me with the sale price.

Came in store today for some more information about my Smart Home set-up.
Ended up extremely disappointed, dissatisfied and rather upset about the service I received from some young, blonde bloke with a serious attitude problem!

Thanks for an unforgettable experience at your store, I WILL NOT BE RETURNING!

I said I didn't want to buy it, but the employee continued to compel me to buy this one.
Don't do that to other guests, it was very unpleasant.

Very poor service, lwft wirhout buying anything, had quiet a few gifts to buy.ignored by staff and served younger people

JB is very unprofessional. My National Police Check is all around my house. I do not have a criminal history. You treated my husband and myself like one when we came in to your store on Boxing day. My neighbours lied to you for their sake. I lodged a code of conduct complaint about them.

Will not go to that store again. Customer service is very bad. Instead of helping 3 people are yelling at the same time. I felt like a criminal over there. Not worth spending our hard working money to pay these kind of people. No manner and so unhelpful. Giving them one star as what I went to buy, due to their bad behaviour I decided to back off and when to office works got that product $50 less. So instead of paying 249 with the bad customer service paid 199 with awesome customer service and welcoming staff at office works.

This place is a joke. I went in to buy the latest iPhone, the only staff member I could find was too busy snap chatting with his mates and told me to wait over there. How about you get off your phone and provide some service? !

So so bad!
Purchased a Xmas present online.
Took them a week to send me an out of stock email them a week to refund.
DO NOT TRUST

Wrost staff ever I have experienced in my life! Very rude and assist me like they working so forcefully! This store members don’t even deserve half star! Wrost store in the town

Worst JB-Hifi in town. People who work there just don't care about you. The store is very badly organized!

The worst part, they just don't consider you from the start! Their street ad is just full of lies: "always cheapest prices" and when you prove them that you can find cheaper somewhere else (Harvey Norman for example) they will just give any reason not to price match!

Not recommended at all!

Purchased a phone here, the sales person didn't have enough knowledge to understand that the phone was a dual sim when asked about this. She was not very friendly when I politely refused her attempt to sell extra insurance or swap over providers.
Maybe extra product and sales training could help the staff deliver a better customer experience.

I wasn't even sure if you guys have a KPI thing to achieve or not, but when someone don't want to make any more additional purchase, just let them. It is so annoying. I went in to get an iPad Air because it's on offer. The sales assistant was nice but he keep guilt tripping me when i dont want to make any additional protection like casing or screen protector. I already say no for a few times.and he keep saying "really? " "you sure? " "no protection for your ipad? The screen is fragile" etc. So i ended up got the PaperLike screen protector and he gave me discount on that. Ngl, i don't like the screen protector! At least it's not my preference. It keep leaving my fingerprint on it and it looks so dirty all the time! I cant even return it ugh.eBay or Amazon has it even better! JUST DONT GUILT TRIP UR CUSTOMER.