Wollongong Medical Centre

Even though there is generally a wait time, that is pretty normal in most medical offices, the front desk staff are courteous and friendly and willing to assist you with any questions. The Nurses are AMAZING. I get regular injections and pain free! And they are empathetic and funny too. I see Dr Jayswal, He is thorough and doesn't rush you, he is compassionate and he listens, he really goes the extra mile. The service has really improved over the years and I wouldn't go anywhere else!

I like this place it was a 15 minute wait for a man with sand in his eye (me). Like i love the staff and i feel sorry for all the backlash like mate how hard r u gonna judge. I feel bad for you Victoria.i hope this makes u feel better. 5 stars best medical centre in nsw

Very pleasant and helpful experiences in dealing with Julie from reception and from Dr Kalsi.

It's a great place to see the dr of you're choice the place is constantly busy so please patients will go along way there and you f5

The ladies at the front desk are very helpful.
So do make an appointment as the DRS here are always busy looking after you're health.

The review is for (most of.) the doctors and the nurse. There is one receptionist who is really rude. Only one really nice one. Disappointing that someone who is so rude is in such close contact with vulnerable members of the community.

I experienced excellent service this afternoon from Dr Ali and nurse Deb. Stitches to my lip after a fall, they provided efficient and respectful care. Thank you.

Fantastic reception staff. Generally very quick to see a doctor, but when busy only have to wait about an hour. Doctors are great and take care to really listen.

I was anxious about visiting this practice after seeing all the bad reviews. But it was the only option at Wollongong on Sunday afternoon. I was really happy with the experience! The wait was only 15 mins despite lots of people waiting. The receptionist Louise was really friendly and the doctor was professional and gave high quality treatment and advice for my baby.

Large medical centre on lower Crown Street near Wollongong Mall with large pathology service downstairs and a big queue and shorter times to see a medico before closing time with friendly receptionists & busy front desk. Med centre complies with coronavirus protocol and is clean. Appointments are available through a phone consultation or medical appointment with medico. Extremely busy once opened particularly rush hour (1200hrs - 1300hrs) Experienced medicos on duty. Next to bus stop enroute West into Coniston/Mt. St Thomas & Figtree as well. Medical centre has two floors. Entrance is from main Crown Street entrance.

I would like to add a positive review.as all I see here is the negatives.
I have returned to this medical centre after having to go elsewhere during all the ongoing covid issues of the past two years. I have had excellent service, both from front reception & the Dr I have chosen to now be my regular GP. Such a shame that only the people who have had a bad experience bother to write a review. When in actual fact this is a very accommodating medical centre with wonderful Doctors & staff.
My only issue & concern is the introduction of having to pay above the bulk billing rate, Which will be introduced in the new year. ️

I have been attending this medical practice for a number of years.
I was very happy with my treatment.

The questions doctors were very helpful in answering. The vaccine was know problem with my body

The practice and doctors are good, I don't expect lengthy consultations on bulk billing. The big problem - their website is out of date giving misleading information. It says it's a walk-in practice but this is only true on weekends, during the week you need to book in appointment, which contrary to the info there, can only be done by phone after hearing a bunch of covid-related messages. I couldn't see any way of booking through the website, and the app for mobile phones doesn't even find this practice!
Otherwise, waiting time for booked appointment is reasonable, while for walk-ins I just register and come back after an hour or so, and then usually don't wait long. I appreciate the walk-in option when I need to see someone asap for a current issue.

I've been a patient here for well over a decade and have found the doctors, staff and services very good.
Sure, there are times where when you will have to wait but the very nature of the service should tell you this will happen. Unless you have a booking it generally operates on a first come, first served basis.
You will note signage in the waiting area that clearly spells this out (in several languages) and also that patients with emergency conditions will be given priority.
Most people can self evaluate the seriousness of their condition and report to Hospital emergency directly.

Had a phone appointment phone rang twice then it went to voicemail doctor told me to call back and it sent me to doctor doctor

I think there need to be another Wollongong Medical Centre so people can have a choice. These guys a now hold monopoly and hence treat people like numbers x rate = dollars.

Haven't been for a while now and people are right where the receptions are rude and socialising amongst themselves neglecting people requiring medical assistants.

Having said that the doctors they have there are good.

Their website clearly states that no appointments are necessary, however upon arrival I was turned away as I didn't have an appointment. The website also states appointments can be made via their mobile app, but the app does not have the Wollongong practice in the list of surgeries that use the app. Looking at other comments, these issues seem to be ongoing. Surely, somebody can show some leadership and correct these issues?

Told me I couldn’t have a Telehealth appointment and then charged me for it anyway.

Happy for you to just refund me, not sure what differs. I have the voicemail saved and can show you the transaction.

Receptionist was very rude and hung up on me mid sentence. Horrible service from someone that matches their attitude.