Wollongong Medical Centre

Told me I couldn’t have a Telehealth appointment and then charged me for it anyway.

Happy for you to just refund me, not sure what differs. I have the voicemail saved and can show you the transaction.

Receptionist was very rude and hung up on me mid sentence. Horrible service from someone that matches their attitude.

I don't think staff know how to answer a phone. Being on being on hold for as long as they do isn't okay especially for a medical centre.

It seems the only way to contact this centre is to leave a bad review and I am totally happy to do so, after attempting to call for the last 2 weeks. Yes I understand the centre is busier than usual etc but I have spent hours on hold, spending my whole day with this on loudspeaker, hoping someone would answer as I need to make an appointment.
But now I am going to ask my GP to refer me somewhere else, that actually answers the phone in a timely manner. Yes it says you can book online but you see I have been referred to a specialist that unfortunately works there.

Unfortunately not a positive review at all. I visited the clinic on behalf of my extremely ill and elderly dad who is a patient there - goodness only knows why -as his GP talked over me and didn't listen to what information I needed to take to the Dental Clinic. He rudely dismissed me from his room without providing the paperwork and publicly humiliated me within the waiting area. Furthermore, in the past when sharing some specific medical concerns about my dad, the doctor replied 'it has nothing to do with me'. I was dumbfounded by such an uncaring and unprofessional attitude. I will not be returning to the clinic.

Pathetic experience
Doctor was good but there was no management at the centre
I had to wait for a my son vacination for 1 hour because the nurse staff was in so called meeting and no body knows where are nurses
Very disappointing service
Just the doctors are good

Not one for leaving bad reviews but absolutely must in this case.

I had a doctor from this medical centre prescribe an ultrasound for my ankle. I Called Wollongong medical a few days after checking in to see if my results had arrived. Told by the receptionist that they couldn’t verify and I’d have to book an appointment with the doctor directly to check if the results were in. However the receptionist got extremely frustrated with me when I asked the simple question of why I needed to book an appointment just to find out if the results were in because if the results weren’t in, I’d still be paying for the appointment. She then somehow agreed to have the doctor call me when he received the results. A few days later,
I got a call from the doctor who didn’t seem to know why he was calling me, only that he’d been asked to call me. I reminded him that he probably called to let me know if my results had come in. He acted surprised but then acknowledged that he could see that they had come in. I mentioned to him that the ultrasound operator told me during the test that they couldn’t see much during the test to which he said “it would certainly appear that way, yes”. The phone call lasted less than 60 seconds and I received a bill from the surgery. I was quite surprised and upon calling the surgery was told that the doctor had booked 12 minutes as the consult time. I asked if the charges could be reversed because I was not told that this would be an appointment and the fact that my preference was to see the doctor in person as this was an ankle injury. I was told that there was nothing the surgery could do as the doctor had chosen to charge me and provided me with an email address to complain to. The doctor had also flown overseas for a month and I wasn’t able to book an in person appointment.

I have no issues with paying the fees had I been told prior but to be surprised with them without been given the option for a further discussion is quite unfair.

Hoping for a representative to get in touch with me.

Disappointing customer service, waiting times on call are more than 20 mins, this is not how they should treat

I made booked 2: 50pm for standard, But it was delay for 2hrs
If anyone try to here for diagnosis
plz avoid this centre

Some things never change. Receptionists still bitter and rude. Still wait in reception for ages for a booked appointment, while drs walk around chatting. Just now we get to pay for the privilege.

Had an appointment couple of months ago. I've been called in 45minutes late.
Today after 40 minutes still waiting, I left and won't come back anymore.

One of the worst medical Centre.irresponsible staff appointment been made to book a visit to your doctor for certain time.delay over 2.5h and still 2 Infront.so min 3h delay.
If you cannot keep patent appointment why are you giving them.and why patent not been informed of the long delay.
As well as they refuse to pot me on available doctor.are we in Afghanistan and we don't know.

I haven’t been mistreated and miss diagnosed by Dr Nguyen when I was 20 years old. It has caused a lot of damage to my body so far. He acted like doesn’t care that’s the problem.

Julie in the front desk and Dr. Tania had the worst attitude. They don’t know how to talk to patients. Two of the ladies in the front desk were very racist I’d say because I saw them talking to others nicely whereas the way they talked to me was unacceptably rude. Wish there was a zero star option since the service doesn’t even deserve a single star. Never going there again.

Receptionist was abhorrent and disgustingly rude. I called up to make a simple, routine appointment and I was constantly interrupted and talked over, and was met with blunt and nasty responses spoken in a tone that is absolutely unacceptable. The receptionist’s job is to take phone calls from patients and clearly, this lady can’t handle it or do it properly. Her attitude needs to be adjusted because I won’t be coming back, purely because of how rudely I was treated.

Based on older reviews, this has clearly been an issue for some time, so, staff; please work on fixing this as soon as you can, for your own sake.

Very bad booking system and booking team service. I doubt if they never even checked if their booking system working well. I tried to make an appointment with my GP on phone, but the automatic voice led me to the booking team, the woman answered the call said she could not do anything for me as my GP had to be booked by the main reception not her. I told her I couldn’t get the main reception as the automatic voice only led me to the booking team. The woman said I should try again. I did but still got the same result. She became very impolite and hung off my call before I finished my words. I called back and asked why she was so rude, we tried to see the GP for our health issues, preventing us from seeing a doctor is very cruel. She said she would ask the main reception to call me back but I didn’t get any call from them.

The most incompetent medical centre in the Illawarra, 40min to 1 hr wait for appointments while there Dr's basically are doing nothing and the reception staff are constantly rude with a no help agenda. PATHETIC.

I have been going to this practise for many years but I am done with there lack of service, cannot get in to see anybody, doctor you usually see is not there anymore and to top it all off an appointment you have is 15 minutes late. What if you are really sick and need a doctor they have a no care factor.

My mother went into this medical centre today for an appointment to get a xray because she had been coughing up blood since she woke up in the morning.

She was denied service and told to go somewhere else, yet she tested negetive to covid, they still kicked her out.

What kind of medical professional turns down a woman whose stressing out wanting to know why she's coughing up blood.

Beyond pathetic.

After 30+ years of coming here I am more than upset. 2hrs+ sitting in waiting area despite having an appointment. I am going to phone around for a better, truely healing and caring place. I am done being treated like I am less than human by Wollongong medical centre and I hope they start caring for the well being of people soon.