Ginninderra Medical & Dental Centre

Been there many times, doctors explained throughly for all of my questions, and they were very friendly. Doctor Richmond Ho, doctor John Peak.they are all great!

I had a lovely experience at this clinic today. Although visiting the doctor is never something you want to do, the reception staff made me feel so welcome as soon as I walked in. I was very nervous as I have not been to this clinic before but I was relieved when a lovely lady at reception offered me a water while I waited. My doctor was running right on time and made me feel very comfortable during my appointment. He was very professional and thorough which put my mind at ease. I will definitely be returning to this clinic and recommending them to my friends and family. Thank you to the team for making a stressful situation so much nicer than I thought it would be.

No mention of being charged for appointment until I arrived. No communication to existing patients about no longer bulk billing.

Feel so betrayed that this clinic has jumped on the mixed billing, and no longer offers bulk billed. They are also more expensive than some other places - so it's not as of they're even charging the least that they can. This is going to dramatically impact the mental health community, and the government and the doctors should feel ashamed. People really are powerless.

Called the centre sunday on hold for over 40 minutes and receptionist apologised she was on her own then called again monday on hold over 1hr no one picked up went in and 1 cranky staff member. Why do you always have limited staff being such a large clinic its very poor service and im not impressed. I have taken my family here for many years and there are no staff or new staff every month or so. One more thing an appointment time is for a reason so you dont spend hours waiting yet we waited almost 2 hrs for the appointment with no notification of her running late and thats no right at all my father is elderly and taking him out is not easy.

Waited over an hour and a half on the phone only to be hung up on reception is terrible most likely due to be over worked the management not so good

Awful experience as the receptionists are rude and unprofessional, did not even know the accurate process of the check items going for, just waste client’s time for her unprofessionals. Star is low for a reason. Not recommended.

Very unprofessional front desk staff don’t go there without prior booking.they don’t take walk-in… they will make you wait for 3-4hrs and then after 3-4hrs of waiting they will very rudely say that it’s doctors choice and walk-in are not entertained today. It’s ur bad luck. That’s the response! Shame shame! It’s better to go to Canberra Hospital and wait in emergency at least you might be attended. Best of Luck

Was seen relatively quickly and the receptionist was very kind, I think they are doing their best from what covid has done to the healthcare industry.

I am not sure why people leave bad reviews for this medical centre as every time i have attended the service has been wonderful from staff and doctors i can not honestly fault the place and recommend booking an appointment so you do not wait as it can be busy being the only bulk billing centre in belconnen. 5 stars from me

Terrible experience at this clinic with Dr. Richard today. My partner urgently required a doctor’s certificate to allow her a week’s leave from work due to serious health issues both physical and mental. The doctor, who was quite rude in communication during the appointment, refused to provide a certificate advising any more than 48 hours. We had a much better experience at Florey Medical Centre and UC health clinic - much more considerate and attentive to our situation.

The receptionist that served me (Dylan) was a lovely young chap that was very informative and helpful. We shared a similar interest in computer engineering and God. This young man is going places people!

I took an elderly family member for physio. Linda, at the desk was clearly very busy yet took time to assist with out paperwork and didn't make it seem like a bother. Luke I believe was the physio and he was amazing, we will be back and I would recommend highly

This place dont even deserve 1 star service today was the worst
Avoid this place at alll cost and dont waste your time

Is this place an actual joke?
This must be where the worst doctors come because they're too bad to get a job anywhere else. Well they're welcome here, on contract of course and are not able to be held accountable for negligence.

Like when I came with burns over my eye and face and they didn't know what to do so they told me to make my way to the hospital. Wouldn't even call me an ambulance.

Do not visit Dr. Richard If you want some useful suggestions. He is Pride and Prejudice. He tell me go away.

The staff on the counter were rude to most patients that came through during the hour + wait time to get a new script.

Edit: I had to go back the next day because after 2.5hrs waiting I gave up and went to work.

There’s an angel working in this place, her name is Alena. Working with across the reception for visa exams. What a customer service excellence! Human and caring. Please turn her your next manager!
Attended my family and the other with a smile and supportive every time. Bravo

Everything is too slow I can’t explain if you go there, after make more time. So terrible experience.

Had a fantastic experience here with great customer service! The receptionist (Darren or Dylan his name was) had great patience for me as a patient!