Belconnen Medical Centre

If you are struggling with mental health issues of any kind, this space is NOT SAFE for you. I am writing this on behalf of my partner, who made an attempt to get himself a mental health plan. He showed up to his appointment 2 minutes late (which he knew wasn’t great but getting yourself out of bed when you are depressed is a challenge in itself) he thought it would be okay still have the 8 minutes left out of his allocated 10 minutes with Dr Jonathon Lolljee. The receptionist were belittling to him for being late, which ended with my partner having a panic attack, instead of supporting him through it and calming him down, they threatened to call the ambulance.
The doctor and receptionist were not kind and did nothing but lecture him about how bad he was, and how they weren’t going to help him. This is dangerous, this place and these doctors/workers could be the last straw for someone who is wanting to end their life.

Terrible experience!   I met Dr Dielenberg. She was neither friendly nor a good listener. She was in rush to finish our session in 10 minutes. How do they expect to solve patients problems in just 10 minutes? They should know that patients are in a vulnerable position and they need a little bit of sympathy.
After leaving the centre I didn't feel positive at all. Dr Dielenberg gave me the impression that I'm an idiot person that is going to waste her valuable time.
If you value your personality just DON'T GO there.

Everyone will have mixed reviews with this practice as it depends on the doctor that you see. At the end of the day, you have to find a doctor that meets your needs, and one that you feel comfortable seeing to establish trust and rapport.

I see Dr. Pilla regarding ongoing physical health, but more predominantly, mental health issues; and I have found her to be a helpful professional compared to the other doctors at the practice. Again, it is not any offence to the other doctors that work there, it's simply that Dr. Pilla was the right fit for me.

I also find that the receptionist staff to be very accommodating.

The only suggestion that I ask is that music shouldn't be played in the waiting area. I experience intracranial pressure headaches and have C-PTSD, and I have found that from time to time, I have to step outside so that both conditions are not triggered. If this could be addressed, it would be such a relief.

Since moving to Canberra from interstate late last year we chose to attend this clinic and have been seeing Dr Pilla regularly over this time as my son has many health issues. We have been very impressed with Dr Pilla's care and the staff at this clinic.

Dr Vahid Rafiei is the best, such a good listener, gave me the right medication and he solve the problem out straight away in professional way.
Recommend him to every one.

DO NOT book with Dr. Louis Koster! Today was my first time visiting the BMC and it will unfortunately be my LAST. I know how important a good review is, as I read them all the time especially before I visit a place or buy something. So my honest advice for you when booking with the BMC is: Make sure you book with another doctor! I'm sure the other doctors are not as bad as Louis Koster. I have never ever complained about bad treatment from a Doctor before, but I was so unhappy with my visit that I had to let the BMC Receptionist know and anyone else deciding to go there. I have also decided to contact the "Health Care Complaints Commission" to further my complaint. (Yes. It has gone that far)

Worst experience I have ever had at a doctor. Refused to see me because I didn’t tell them on the phone that I needed a form signed. Told me
To go away and make another booking that wouldn’t be bulk billed. He Took my forms out to the reception and proceeded to lecture me in front of the receptionist and those waiting about how foolish I was to expect him to do this. Would not recommend. Another doctor there told my partner last week not to donate blood as it is a waste and doesn’t help anyone. If that doesn’t show you how inept this medical centre is i don’t know what will. I’ll never be returning and I would strongly advise anyone looking at booking to go elsewhere.

TERRIBLE handling of patients. Was given instruction by the doctor to call back after my 2nd visit (to nominate HC professional). When I did that, the nurse insisted that I have to book a 3rd meeting with the doctor in order to complete the HC plan. When I asked to speak with the nurse (MARY), she was aggressive and defensive from the start, then proceeded to argue with me (while I shared the doctors instructions) and in the end made a point that she can only do what is good for the business and doesn't care how that affects the patient. Then the nurse hung up on me. Wish I had done my research before booking in with this medical center.as you can see, their reviews are FULL of awful experiences that others have gone through. I tried to explain all of that to the receptionist on my 5th phone call, and her response was 'well that doesn't matter because we have a long line of patients coming in and this wont affect our business'

In short, they are like the Telstra of medical centers in Canberra. Don't care about bad service or helping patients, as their business has a stream of customers already coming in.wish there was a negative rating available, as they don't deserve one star

ps.for the record, the locum doctor I saw twice there, was great in her handling of the situation.

Doctor was unprofessional and did not help at all with my issue. One of the receptionist smelt like old lady.

I went to This place as a new patient Today, But the Indian Guy Doctor is Very Unprofessional Doctor.

Amazing and extremely comforting experience. I have been coming here for quite a while now and all the doctors including Dr. Al Naser and Dr. Dikshata were very helpful and sincere. Would definitely recommend. Also, most of the reviews here are for the Belconnen Mall Medical Center and not for the Belconnen Medical Center. Dr. Koster and Dr. Abdul aren’t part of this Center.

It is misleading to say that this centre is bulk billing. It is not. My husband and I were led to believe it and booked a free flu shot for elders but were told that although the shot was free, we still have to pay a consultation fee which cost $70 plus each. One can get a shot in the pharmacies in the shopping mall between $15 and $35.

Dr Kosta pretty much saved my son. He had a heart condition. Dr Kosta ordered tests which we did. Upon receiving the results Dr Kosta rang us up and insisted my son attend hospital. After three days of intensive treatment and a very full on teatment my son is on the road to recovery.his follow up consultation was great as well. 5 other Dr's had seen my son prior to this. And had misdiagnosed this ailment. I cannot thank him enough and highly recommend Dr Kosta. Thanks.

Just Fantastic. Prompt, low wait times and Doctor Koster was very thorough and personable. Couldn't be happier and glad I tried the centre.

Have had a few terrible experiences here. Most of the time the doctors will be unsympathetic and condescending to your pain and give you nothing. Had a couple of stomach virus cases where the recommendation was 'eat nothing for three days'. Came in once for a severe pain in my calf, which left me limping, and the doctor told me to basically walk it off. A couple of months later found out I had a split disc in my back causing the pain.

The doctors here are terrible. Just think of it as a convenient location to get a medical certificate. Do not expect to actually get treated here.

Dr Richard T is very rude and unprofessioanl. Worst service ever. Please find another dr or medical centre.

Dr koster is very unprofessional and dismissive.

Each time that I have seen him for my child's health and my child's father has been in the room he has completely ignored my existence, information I give and questions I answer about my child. He will ask a question about my child and when I answer it he will not even look at me, let alone speak to me and re-asks the question pointed toward my child's father. When my child's father doesn't know the answer that I had already given he will either skip over it or wait until my child's father clarifies what I have said with me and repeats it.

When my child's father is not in the room he seems to be annoyed with my presence, does not do a thorough job and practically races to get us out.

He is the most rude and arrogant person that I've ever met and makes his patients feel uncomfortable, unheard, un-cared for and disrespected. He is not suited to this practice or any other; particularly those that families attend.

I made an appt to see Dr Koster as i was having severe head pain and it was really scary with the other symptoms that came along with it.i was seen around the time of my booking (11am) but quickly i felt very uncomfortable and even a bit stupid for visiting the Dr.i was made to feel stupid for thinking i had sinus problems even though there is a family history and my symptoms lined up, my had was rally hurting and it didn't help the way he was handling my head whilst i was in a lot of pain.i started crying as my head pain was made worse and i was frustrated as i felt like he was not listening to what i was trying to ell him.i was given a medical certificate and a script bu i feel like it has done nothing.i was not impressed with the care i received and i doubt i will ever recommend or go back again.

My son just went to Dr Abdul and he was dreadful.
Condescending rude and so unprofessional. How he maintains a position there is beyond me.
I have had dealing with Dr Posted and had no problems sadly he was booked out hence my son visiting the other GP.
Great bullk billing place but need to recognise the kind of GPS you are having work for you.

It is very conveniently located. It was simple and easy to book an appointment online. More importantly: they offer bulk-billing! Dr. Koster was very courteous, friendly and professional in his manner. The staff at reception were efficient and courteous too.