Belconnen Medical Centre

I have been coming here for over a year because I relocated to Belconnen and have needed many appointments for chronic and painful conditions. I have received nothing but kindness, patience and consideration from my doctor, the receptionists and nursing staff.

Yes, you often have to wait a long time past your appointment time, but this is because my doctor, Dr Pilla, takes the time to listen carefully and answer questions. She has referred me for different procedures and tried different meds to get best possible results. She does not try and rush the consultation, but really does all she can to listen carefully and help me.

I am sorry to see some bad reviews here. Medical practices are always very busy and you need to allow for appointments to run over time and slow things down. They often have to deal with unexpected emergencies. All who work there deserve patience and courtesy.

I’ve never had an issue with this practice in the couple of years I’ve been a patient sure the wait time can be a bit frustrating, but having spent several years only having access to another practice in Belconnen where I’d wait for upwards of 6 hours to be seen I’m happy to wait as long as it takes because I know it’ll never be that long. Additionally I’ve enjoyed having doctors that actually listen to what I have to say rather than attempting to get me out the door as quickly as possible. If I request a blood test they give me the form, if I ask for an xray they give me the form not once have they sent me away saying things like “take anti-inflammatories & maybe then we’ll do what you ask” or said my issue was just “anxiety” like other practices have in the past.
Furthermore to the people complaining about the cost get over it you can’t have the world for free, Either be poor or disabled enough to qualify for a healthcare or pension card or get private health insurance & deal with the costs
You don’t expect a plumber to come fix your pipes for free so don’t expect doctors to do their job for nothing.
They’ve already spent enough time doing unpaid placement hours at university & then unpaid hours after university before they can even register & work as a doctor so they deserve to be paid a fair amount
& what you pay for an appointment that you then get some of back in Medicare is more then reasonable for the years of continuous hardwork that goes into being a doctor.
(Ps if you don’t like the system here then try America or overseas cause I can assure you the care & service your getting here is 100% better then you’d get in other countries)

Al Naseer is rude atrocious human being wierd basically you dont want to see him again but you have to hes the only doctor you ever get hes short rude refuses to talk with you or believe you thinks eveything is a lie or made up treats you like lowest class of person screws his face up with disgust if you dare question him this man is 100% useless as a personality the staff are rude as basically the doctors have no idea how revolting the staff are the young white chick is complelty disgusting couldnt smile if she was payed oh hang on she is payed.

Inconsistent service. I booked the appointment for 8: 10 and i reached there on time but it was closed and door was locked. To reconfirm, i checked my mail and text. I got text saying i have appointment at 10am but my mail says it's 8: 10 am. So now i came home and receptionist called me after 30 minutes and said i missed the appointment and had to pay extra 50$ to reschedule. She was not rude but i don't think she listened to what i said. I was there, but she just told me the door was open when she was there. I even took pictures of locked door.

Wow I totally understand all of the one star reviews.

This place is absolutely terrible, shocked that they’re still in business.

The only other time I’ve been here years ago I waited for 50 minutes past my appointment time, despite being told off and lectured at for being three minutes late. At least at that point I was still able to access bulk billing.

This time, I arrived ten minutes early, had to wait over ten minutes thanks to the slow reception staff and very needy other patients. Completely full waiting room.

Fourty minutes after my scheduled appointment time, watching someone be seen by the same doctor who I was booked in with but who was booked ten minutes after me, simply because they’d gone up to reception staff and asked earlier, I got up and left, and had a panic attack.

Completely unhelpful, unprofessional, and have no respect for other people’s time (and money). Not to mention the other people in the waiting room coughing not being told to wear a mask or anything at all.

This place even charges for masks which I haven’t seen at any doctor whatsoever.

Also their billing practices are quite opaque. Only bulk billing for health care cards, pensioners and children under 16. No signs as to how much it would actually be. Was not told when checking in or booking that it would cost or how much it would be.

Understaffed, rude and unknowledgeable staff and terrible time management.

Overall avoid this place at all costs. Medical care is sometimes difficult in Canberra and the fact that this place is even still open just proves this.

Dr Pilla is an amazing doctor and a truely caring person. I finally feel seen, heard and cared for after years of feeling I’ve been medically neglected and alone in getting help, she has restored my faith and given me hope in recovery and treatment for my injury.

Dr Al Naser is amazing, nice guy and understanding. Often long waiting times but if you plan for that it's no biggy.

Book your appointment at 12pm and you’ll be in the waiting room until 1: 30pm. Receptionists are awfully rude.

Never go there GP Sally she is really unprofessional and didn’t checked properly and charged 100 dollars for 10 minutes consultation and charged money from and said they will pay to pathology and didn’t pay to them never see her.they are disconnected phone if I trying to contact them.

Reception staff seems no have any good knowledge about to give patients the RIGHT information they ve been asked to, that's my literaturally 1st experience of this. Just one girl finally helped me and I was thankful to her.

In general seems unlikely uneducated staff in reception there!

Terrible experienced. There's no point make an appointment but you still wait hours from your appointment scheduled. Also new receptionist the young one, very rude and call me 3 times she thought i run away without make a payment while im stillbin a treatment room. Will never go back there.

Have been a few times and they seem to be so busy all the time. I still think they are providing a great service.

Dr Sally is a very kind and understanding doctor. Her level of personal care today was next level for me.

Terrible experience the receptionist treated me horribly. Swore at me in her language and called me dumb. I even told her to put me on the call to someone else and she continued being rude, then she told me to hold the line and no one ever answered the line. I’m never going there again!

Why do you have appointment schedule on place if this doesn't work here. Even appointment booked for weeks in advance you still have to wait for hours
It's better to make this clinic to walk in for patients. Staff at counter doesn't have any idea about the appointment and waiting
Very bad service at this place
I am pretty sure no one care here about the patients, owner just making money out of people misery
Expect couple of Doc everything else is bad
Receptionist services are bad to worse

To The best GP,
Dr: Sally Tossoun,
“I am blessed that you are my doc! I have great confidence in you and your abilities”
“Thank you so much for the great care of me before and after my operation
“Thank you for being the dedicated, thoughtful, and compassionate doctor that you are always go above and beyond and work tirelessly towards a healthy outcome. I feel so
blessed to know you and have you as my doctor. ”
And many thanks to Dr. Nathem Al-Naser and his service and choose the right person in the right spot.

Kind Regards
Albert Fouad

The Doctors will lie to you especially DR SALLY TOSSOUN, About coming back and they will give you a script, even when there not qualified to write that script. I don't need a doctor that only 85% qualified. They can not own there there own practice because there 15% un qualified.that why they work for the government, but I will never have a doctor when they expected the truth off you. But it's alright for them to lie to you. I fine that REALLY APPALLING FROM A DOCTOR' SURGERY. OR MEDICAL CENTRE. THANKS FOR LIEING TO A PERSON THAT HAD LUNG CANCER & 4 RIBS CUT OUT &½ MY RIGHT LUNG. WHY DO THEY HAVE TO LIE THERE SURPOSED TO BE A DOCTOR. LOST ALL MY FAITH IN THEM AND I WONT BE GOING BACK THERE. AND IF I WAS YOU THATS LOOKING YOUR BETTER OFF GOING TO ANOTHER MEDICAL CENTRE. THEY ARE THE WORSE ANY WILL SAY ANTHINK SO YOU WILL KEEP GOIMG BACK WHEN THERE NOT EVEN QUALIFIED. SHANE

Administration is a mess. Changed appointment time and lost my new appointment and send me an invoice to pay for the cancelled apointment.

Worst customer service I have ever seen. Those ladies should know how to treat anyone. I wish I can talk to Doctor once.

Dr. Diksharta is an amazing Dr.
Is a shame the reception staff are unable to communicate respectfully with patience.
Very dismissive, unapproachable and not very friendly. The medical centre would be 10/10 if it had friendly staff. Instead the staff almost seem to go out of their way to make any interaction unpleasant.