Access Canberra Service Centre

First visit and very impressed! First, though, if you arrive on the bus (or by certain other routes) you may struggle to find the entrance. It's a level down from the library and you can use the ramp or the stairs to get there.

I made an appointment, so there was basically no wait. The front desk staff were extremely helpful, gave me the papers I needed to fill in, and we could email documents to the email address they have set up. The specific attendant who helped us was very friendly, casual, and helpful; we didn't feel rushed or like she was just going through the motions. It's also a very nicely appointed office with a lovely waiting area and comfortable yet compact desks arranged through the middle where you actually get helped.

It actually felt like I had access to Canberra! Kudos to whoever designed this space and the flow of people; it works.

Though lot of negetive review, but every time I went there staff were really friendly and helpful. All rego related issue resolved is no time. Customer service representatives helped me with all my inquiries without any hesitation and answered my every unnecessary questions.

Wasn't in there long, maybe twenty minutes for a license renewal. No hassles, staff were lovely.
Second visit the staff were lovely, quite quick and helpful. Nice service again.

Had to use the services at Access Canberra today, such a lovely set up. I went in first thing and got seen straight away (pays to be early). The lady was so friendly, did not at all make me go fill out forms and come back, she helped me through it all. Friendly staff, great service, that is a transport service.

Smooth process for a WWVP.wait time at 12 on a weekday was about 25 minutes. Staff were friendly and working hard. Only wish the open hours were a tiny bit longer or they opened on weekends.

Streamlined service to get a WWVP card sorted out. Very professional and courteous customer service staff. Easy to park adjacent to the service centre in Belconnen.

Fast and friendly staff with short wait time, very efficient and fast service. Great to have an ACT Government service like this:)

I love the service provided by the team member named Nomika. She is the just the best and nice and helpful person i saw in there. Moreover your access canberra is better than Gungahlin Access canberra.

The shopfront has moved to the other side of the block nearly opposite Westfield now.
I went there at about 11am and it was very quick service. You still collect a ticket and wait to be called but now there are individual cubicles with desks with someone to help you. A much better setup than before. Security at the front only allow a certain amount of people in at a time and cleaning staff wiping down all the time.

I was served in a timely manner. The staff who helped me were polite. They had everything sorted very quickly and with great service.

A lot of the complaints people have made here are their own fault. The cut off times are available for each location on their website, it is up to you to have all the required paperwork and it is no one's fault that they are incredibly busy.

Be prepared and everything will run smoothly. It is quite simple

Maybe I got lucky, but I was served within 40 seconds of walking in. Bella was very informative and helpful. Couldn't possibly ask for any more than that.

New bigger location in Belconnen and always friendly and helpful staff to sort out everyones questions

I went in to get some details about my rego renewal. I was greeted immediately on entry by a very helpful person who asked the purpose of my visit. It was not something they could help with in store, so she got me on the phone to another very helpful person who was able to help me straight away. There was no waiting or frustration and I was in and out in not much longer than it took to leave this review.

It was great very friendly staff and very helpful and it was practising great social distancing

Wasn't in there long, maybe twenty minutes for a license renewal. No hassles, staff were lovely.

Friendly service, once my ticket was called, everything was quick and hassle free.
But the wait time to get inside is a bit too much.

A great example of good customer service from a public service centre. Been there for a multiple times and the way they are trying to help customers is amazing.

Fantastic service everytime! Just be aware that it's strict COVID safe policies so you are lining up outside with 13 people allowed inside.

I have been visiting the Belco Access Canberra since 2015 and has always received the excellent customer service from this shopfront. Most of the times busy but very friendly staff, great service, and calm during the rush hours. These guys (Tatiana, Greg, Suzanne, Chris, Bree, Frances, Craig, Billy, Beth from the call centre) knows what they are doing and goes above and beyond for the customers.

The staff were really helpful and I was in and out in a few minutes with my driving test booked. If you're concerned about speed try to avoid busy hours, I came in at 9am and there was hardly anyone there at all.