Access Canberra Service Centre

After waiting in line for 3 hours lady kicked me out before she had a good look at my papers for my L license. Told me to get the my certificate which I was holding in my hand. She was also kinda impolite abt it.

Went to the gungahlin one a few weeks later with the exact same things and got my license done in 40 minutes.

Very unprofessional and rude staffs at the front desk. Poor customer service. Regretted my decision going to that place. Something to do with racism as well.

They say they accept bank statements with spending in the ACT as proof of address, which we provided, though were refused because they saw spending from the Harman naval base in Jarrabombra. They assumed Jarrabombra was in NSW which would have brought The overall transactions in the ACT to less than 80%. The funny thing is the naval base is still part of the ACT. They just assumed that it was NSW. The other funny thing is that the 80% rule is nowhere on their site. That's two mistakes on their part, but there is more! Once all of this was pointed out, they came up with another rule that isn't specified on their site. Apparently, there weren't enough transactions so they made a "judgement call". It was a combination of lack of clarity, arbitrary rules, and bad judgement that wasted my time and theirs. I would love access Canberra to be clear about what they need and spell it out on the site. Otherwise, I feel like I'm at the mercy of someone who could be exercising their judgement and inadvertently discriminating against people based on their backgrounds.

Different staff say different documents are accepted/ not allowed to be used. Staff are friendly enough but don’t actually help you

Inexperienced Staff who are not using their commonsense at all, You are so lucky If you get done your work in first visit, Worst service compare to all national Transport Offices in Australia

Went there this afternoon. Told to check in outside and receive a ticket number. Got the number but the security guys just called out who was next without using the number syste. Absolutely hopeless. When I did get in they couldn't help me.

The wait times are a joke and it's been that way ever since it opened. Waiting an hour is not an acceptable time frame. Employ more staff and fix it.

My wait of almost an hour could have been less than 5 minutes if the door staff had asked me the simple question "What is that you are here for? ", instead of making me scan the QR code for a ticket number and then wait outside. All I needed was a replacement form.

Absolutely disgusting service. I called ahead of time to ask if arriving at 4: 40pm would be ok given they close at 5pm and was told this was perfectly fine, so I drove 45mins to get there and arrived at 4: 40pm on the dot.
I was met by a young male with an extremely poor attitude and was told I wasn't allowed in as they stop taking customers at 4: 30pm. When I explained the situation and the previous advice I had been given by their staff, I was completely dismissed and was refused service.
I then went back the following day and arrived at 4: 10pm, twenty minutes before I was told they stop serving, and was again refused entry, stating they closed at 4pm.
I asked to speak to the manager and was told there is no manager working but was given a number to contact to speak with someone. I was on hold for 45mins before it hung up with no warning. I tried to call the number back and it said it was no longer open.

To call these joints “access” is a joke and a half from closing early, to shutting the north most store to only operating 9-5 so that anyone with a normal hours job has no chance of getting in and then getting there an hour before closing paying for parking to be told to go away least accessible place 0/10

Access? What an inappropriate name. There is no access to Access. 3 hour wait minimum. Online access to Access is unavailable. Phone access to Access is accessible to no one.

Worst service ever. They just made the process a whole lot harder with a weird tickets system. They closed the Woden store so I have to come all the way here just to find out they are not giving tickets for people to come in. Shame on you @act goverment

Walked to Dickson but that centre is currently not providing services for drivers licences and eye tests. Then I went to Belconnen where I was advised of a three hour wait. I will go another time when I have an entire day to waste on getting a new licence.

I got here before opening at 9am, scanned the code for the virtual queue, and still currently waiting. It's almost 2pm, and I went back to the entrance to get an estimate on how long I still have to wait, and they said another 2-3 hours. So even if you get here before opening at 9am, you're still waiting until closing hours at 5pm.

The opening hours are terrible enough - but you had to close Gungahlin and Woden Access Canberra as well, so essentially there's only 2 servicing the whole of Canberra.

Very poor service! The staff just sit there and do nothing, very unhelpful. Wasting time will never go again!

I went there for proof of ID and she was very rude and unfriendly while i was still smiling to her and talking nicely… never going there specifically to that rude Lady

The two girls at the front of the shopfront entrance were mean never going back to this shopfront ever again

Counter 9 person on Friday afternoon was very unhelpful and rude. I was very unhappy from the service I received yesterday. 0 customer service.

Knowing how hard it is to attend your limited hours, why in earth do you not have enough staff on at the end of the day when there is an enormous line winding down the side of the building?

Truly rubbish. I qued for not quite an hour for a transaction that was processed quite efficiently in a couple of minutes. Badly needs an appointment system or a website wait time tracker.