Access Canberra Motor Vehicle Inspection Station Hume

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Worst customer service I have ever come across. It was a burden for them to provide any level of assistance. I literally felt like Seinfeld trying to get soup. This is where a**holes go to die.

As suggested in the website called ACCESS Canberra for vehicle inspection, after spending half an hour holding, answering machine suggested to leave the number and hang up!

The staff were very friendly. My vehicle was inspected promptly. The staff inside were fantastic and helped me fill out the paperwork

The folks who checked the vehicle were precise and really good at what they did. For someone who has never been to such a testing centre, they were patient enough with me.
It would have been nice if they explained what they were going to do before they did it or perhaps a 2 min looping video of some sorts showing how vehicles are tested. They had a good on call facility where one does not need to enter the place or queue up to pay. It was the official testing centre and hence I chose the place.

(In terms of complex cases of registration, I had a smoother transition at an Access Canberra hub centre.)

Great unlike the other Access Canberras. I was waiting outside and they called me to organise payment over the phone. Exceptional other centres should learn.

It also has full Access Canberra office on site, you can get your number plates on the spot. Staff is helpful with great attitude. I would prefer this over Belconnen Access Canberra.

Really friendly and helpful staff. Couldn't have done more to make it a quick and easy transaction.

Very good Covid measures in place, easy system for inspections and payments. Would be 5 stars if both tellers were open, but I understand it could've been any number of reasons why that wasnt the case that day.

This is feedback to please get an online booking system in place. Over 1 hour waiting on access Canberra today. Have tried calling three times over the last week and they aren't answering or returning calls when you ask for a call back.

Want to register a new trailer. It's ridiculously hard to get any service from access Canberra.
We don't have covid19 cases in Canberra. No excuses

Good inspectors, very understanding, if you don't pass roadworthy the 2nd time they'll do the third one free with no booking.

Been here several times. The garage officers are very friendly, considerate and goes an extra mile for their customers. Sometime last year, despite they were full on busy and near to closing time, the officer was able to secure a booking for me in a very short period of time so that I can drive to work the next day. Thanks to the officer Neil for going forward with the booking. Also, thanks to the officers Colin, Nigel, Dan for their extraordinary customer service as always. Very much appreciated!

Get told a different story (legal requirements, fees and charges) by every employee I have spoken to.

Organised, efficient and helpful. I had to complete a roadworthy inspection and identity check after buying back my hail damaged Golf. It was all over in 30 minutes. Really pleased.

I brought my toddler with me and every staff member went above and beyond to help me out! Everyone was so polite, patient and friendly. It made the experience stress free.

I went for a roadworthy check. Bery quick and efficient and friendly, much more painless than I expected. They wouldn't do any repairs though.

What a refreshing group of helpful staff for Access Canberra. Have always dreaded doing business with government departments but this team are a gem. Helpful, friendly and efficient. Made a frustrating process far more bearable. Congratulations to all who were there on 09 December 2019, well done.

The staff were extremely helpful and friendly. They even turned the tv to ABC kids for my two year old!

Wonderfully helpful and friendly staff. I got there very early as I'd finished my shopping and decided to read a novel in the car and maybe have a nap. The reception lady sorted all my papers early so back to my car I went. I did fall asleep but fortunately woke up in time. While waiting in the waiting room for my car inspection the nice reception lady passed by on her way to the car park. She was on her way to find me and wake me up from my nap in case I'd overslept! How thoughtful! She even let me pick out my own numberplate so I was able to choose my lucky number. Then the man in reception said to call for help if I needed help putting the new plates on. Turned out that I did as I dropped 2 nuts somewhere under the back of the ute somewhere in the chassis. An inspector heard me say "oh fruitloops" (I actually did say that) and came over to help, ending up lying down on the concrete to find the dropped nuts in the ute's chassis and screw them on for me! I would have been in a pickle without him. So thank you, you wonderful people.

Service was very quick and staff were extremely helpful. Had booked in for a road worthy and ID check over the phone for separate days but on the day of the road worthy they were able to also complete the ID Check. Fantastic, friendly and helpful