Access Canberra Motor Vehicle Inspection Station Hume

A place of Rude employee and Rubbish Management. How do you send all the staff on lunch brake at same time and make people to wait for everyone to come back from lunch and asked lady when your staff finish lunch brake, she responnded in a way that how dare i asked this question. But Govt employee we need to be respectful to them, they can push people to extreme and not we are not allowed to say a word.

Check your car after ID check guys, they hit my car somewhere, did not realised until few days after. If you made a mistake atlases let us know

Worst experience I've ever had in a government process. Over the three times I was made to drive out there I saw staff were yelling at each other, highly inconsistent processes and checks, and terrible communication for what process they wanted me to go through. It took me over a 3 months to get my plates changed over. Embarrassing for a government organisation and staff.

Absolute joke. Over a week before I can get a vin inspection done? Get some more staff already. This has been an issue for years. Not only that but they act all secret and close the doors, oooh oooh look at me I can read some numbers of compliance plates. I have the power. Staff here are an absolute joke. I hate every second of this place.

These guys have no idea on compliance of grey imports. Since A80 supras don't come up on the Australian data base they use a blanket type statistic which is totally unreasonable. Firstly, failed on noise emissions on a totally factory OEM system. The exhaust, turbos and tune is untouched from 1997. Secondly, the car was failed due to the lack of child restraints which funnily enough were never installed on my vehicle although it was a factory option for JDM supras. In summary I was failed on 2 apparent violations that were passed previously by the RTA on importation to Australia. Also, I don't pay you to slam my hood like you own it, do better. A trained monkey could do this job better.

The woman at the front desk is just so bloody rude as if everyone f-Ed her mom and left her. Avoid her at all cost.

Booking process is very bad. The waiting time on the line is 30min+, the earliest appointment to just verify freaking VIN is 5 weeks away and no online registration facility or walk in shop,

I got my vehicle inspected today but I was not able to do rego as the staff was sick. I told that's alright but can I come in tomorrow for rego as other Access Canberra centres have long waiting time and I have already five hours at Belco as I was given wrong advise on phone. They were like unfortunately we can't do that. Frustrating and painful service. It is a pain changing rego from NSW to ACT

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Worst customer service I have ever come across. It was a burden for them to provide any level of assistance. I literally felt like Seinfeld trying to get soup. This is where a**holes go to die.

As suggested in the website called ACCESS Canberra for vehicle inspection, after spending half an hour holding, answering machine suggested to leave the number and hang up!

This is feedback to please get an online booking system in place. Over 1 hour waiting on access Canberra today. Have tried calling three times over the last week and they aren't answering or returning calls when you ask for a call back.

Want to register a new trailer. It's ridiculously hard to get any service from access Canberra.
We don't have covid19 cases in Canberra. No excuses

A whole week before i can get a vin inspection done. Upgrade your resources and staff or open the inspection to non government mechanics.

Car passed and everything but just a big mess around with information they provided me and collecting paperwork needed. Had to make another very unnecessary trip from opposite side of town.

Had to go somewhere to transfer car in to my name after id check as they says they don't have enough stuff

Didn’t let me change over my registration after my booked inspection because I didn’t have a screwdriver. Surely something they could anticipate people needing?

I spent 20 minutes on hold trying to book an appointment to get my vehicle inspected. After waiting for over 20 minutes I just gave up.

Get told a different story (legal requirements, fees and charges) by every employee I have spoken to.

Making appointments are painful. 40 Minutes on hold, then another 15 minutes to book it; see the correlation? Surely it’s not that hard?

Purely for vehicle inspections, unable to transfer registration also cause that would be convenient.