Access Canberra

Awful customer service; The old lady at the front desk was very rude, racist and condescending. They did not want to listen what I was trying to say. I do not understand why a person of their nature would ever get to greet customers at the first place. Access Canberra should seriously look into treating their customers with respect.

Queue was surprisingly quick. Getting to the counter, I went for a driver's licence renewal but when I went to get my photo, the lady took it without telling me, and sent it without even checking it properly. A few weeks later, I've got my licence now and I've been to several places where people cannot id me using my licence photo. I basically have to carry a back up constantly now. Never had this issue when going to other Access Canberra centres

I went to shift my NSW learner licence to ACT learner licence. An old lady came to check the documents. Her behaviour was totally unacceptable. She was too rude to her customer. No customer service should be like that. I didn't have the required documents but she could explain that to me in gentle way. It also seemed a bit racial to me. However, we talked with another young man who behaved nice and explained the procedure in details. Overall, I am not satisfied with the service.

I went in to transfer from NSW to ACT licence and a big shout out to the staff who were friendly and helpful!

Very grateful for the excellent staff at this outlet for working with me as I had to transfer my parents rego from NSW to ACT.
Would have been a much more stressful process without their help.
Thanks!

I went there to change my licence and registration from NSW to ACT. The gentleman that first saw me was quite helpful and nice, however the old lady that served me was quite abrupt, condescending and plain rude.
This is not a free service and it doesn’t hurt to be nice to people, regardless of colour, gender or ethnic background.

Being asked to wait patiently for a service that's unexpectedly delayed is acceptable. When the service delay is known and ignored causing chronic delays it is not. It's obvious that this service needs to be doubled in capacity now or sooner!

Just can't understand why is it so difficult for access canberra to move major services online like NSW? Just for a simple job like tranferring a car under your name you have to go their, wait in line and be served by rude employees.

All the old ladies are rude and racist. They discriminate and treat people differently by their skin colour Me and my friend has experienced this 2nd time today and I’ve observed it very well. Not recommended at all. Someone higher official should take notice on it. Not a pleasant experience at all.

All I was given was misinformation and run around was a simple form done by another access canberra in minutes.

Every time I have been here, I’ve always witness an older lady staff, speaking to customers coming in - in a condescending and abrupt way, but appears pleasant and helpful to some customers she chooses. In (2) Occassion, I was served by 2 female staff who came across condescending and very abrupt, the older lady did not do her job properly! So I had to travel back, wait in a long queue for the second time so the job can be done properly. Only to be served by another rude staff! Aren’t they public servant? What ever happened to serving customers with Respect, integrity and trustworthiness? No supervision or training to ensure a good customer service are maintained? !

Customer service not clear around proof of residency requirements for converting licence - travelled to the centre and was rejected for something that could have been easily sorted on the phone. Big time waster.

This was my third or fourth time visiting access Canberra since I have moved here. Each tim the staff have been exceptionally helpful and have gone out of their way to make sure that all of my forms are filled out correctly and I have the correct paperwork. NSW could learn a LOT from the employees here.

Only if there's 0 star option available. I ran earlier to confirm a service can be processed earlier today, then I traveled 65kms to get there only got told it couldn't be done today provided with all required documents "oh, must be a new staff member still needs training at our call center". Your floor manager is arrogant and useless in customer service, lucky you still have a job only to work for the government. You are a shame treating taxpayers who feed you like trash.

It had a very long queue to get into the entrance with glass doors at front - a further wait of 10 mins will get you the queuing number.
About the female staffer at the reception with purple dye hair, she seemed to be a bit unhelpful and not wanting to solve my issue but then a male young bloke stepped in and solved my issue. I fear if that male bloke hadn't come to my rescue, I'd be sitting back at home waiting for a miracle to happen.

Honestly horrible.
Cannot not dislike completely because there are still beautiful soul's that manage to keep the world turning

Huge wait lines, terrible phome service they dont even answer. Staff are slow and inefficient. Terrible experience would not reccomended.

Don't answer phones, poor wait times. Opening hours are wrong on website and Facebook. Bad service

I went to Access Canberra this week to have my licence renewed and I have nothing but positive things to say about the service. The staff were efficient, friendly, and very professional. I was waiting for about 20 minutes in the queue, but once I actually got inside the office it only took about 5 minutes, and this included a new licence photo. Hats off to the people at Access Canberra - from the woman who served me (Trish) to the guy who was wiping down the chairs after each use (didn't catch his name). They are providing a valuable community service in spite of all the COVID-19 restrictions.

10 people waiting in line why the 3 office staff servicing are had a 30 minute personal conversation. With not one care in the world very very unhappy like there other ten people waiting in line