Access Canberra

If you are Chinese. Don't come here. They are incredibly racist. Once an Inland Revenue Notice of Assessment is issued for the previous financial year, it cannot be changed. I am requesting that the Tax Office send a Notice of Assessment to my current address in Canberra as proof of address as I have currently moved to Canberra. The worker said they could not accept this because the address on my assessment notice was not in Canberra, even though the postal address clearly showed my current physical address in Canberra. My English is not good because I am an immigrant. Very disappointing.

Came here to get my driving license converted today. No waiting times and everything done in a jiffy- thank you!
Just make sure you bring three forms of ID and a proof of address.

A stressful experience with mixed messaging and multiple people crowding around me and asking me to do multiple things at once, and getting frustrated when I couldn’t maintain three requests at once. Apathetic and continued to hassle me when I became visibly stressed and asked if I could do one thing at a time.

In the end they told me that I couldn’t get what I wanted despite bringing everything I needed because it was in a digital format.

One of the worst experiences ever (over two days mind you). They don’t abide by their own written guides (documents) and come up with random additional requests on the spot to ‘verify you due to increased fraud’. Please. Update your requirements/instructions accordingly so that people (who come prepared!) don’t waste time, petrol, and most importantly - nerves.

Greeted at the door on the afternoon of 28 Aug, by Jack, who then proceeded to solve all my problems.
Jack is a credit to the organisation and he should be recognised accordingly.

Came here to transfer rego under my name and guy named Lewis.just near number 0 there was small line from mechanic on vin number and it was definitely looking 0…he asked me and then I said it’s 0…but after he said no it looks Q…. So just because of that I have to go back to mechanic to fix that and pay for parking again…have seen few previous review’s regarding Lewis…tbh he’s just a waste working here…

Worst and rude staff of Access canberra.went there for some work they were asking the same thing again and again.

A brilliant experience. Quick, helpful, professional.
Greeted and guided by concierge, zero wait time. Helpful and efficient process.

Katie was very friendly and very helpful awesome service and a great attitude. Was serviced by a horrible male from Tuggeranong. He was rude admins not helpful and very disrespectful and I felt discriminated against. Forgot is name but he was 0 Katie was 10

Got my licence renewal done within 40min when there were more then 20 people waiting, good job.

First time go here for WWVP. I already register on the website first and the staff did document checking fastly. The queue was not long and the staff who check the documents and take the photograph were nice. All finished around 10 minutes.

They were very helpful and pleasant. Did not wait more then 10 mins to be seen. Cleaner wiped chairs everytime someone left. Even over the phone before I had a good person.

One of the staff -Lewis is very rude, aggressive, and racist. He does not have any skills required for customer service. The way how he was talking was terrific and threatening. I was with my wife and 5-year-old son. I was not scared of him but worried about my 4 years son if he get scared of him and everyone was looking at him the way how he was talking with me and my wife. Do not go to this service centre if possible.

Had a great experience today, the gentleman helping were quick, knowledgeable and very friendly. I was in and out in under 10mins!

I don’t understand why people hate this place. I was greeted well on entrance and accompanied to fill my details- the young guys at the place made all the difference. Got the rego transferred and was out in 20 mins flat

I would like to thank the lady (didn’t catch her name) at Woden Access for the help and compassion she gave me.
Thank you.

I've been to ACSC Woden several times in the last 6 years and found the staff at the front very helpful and polite. The wait times not to long and the staff attending to my issues informative and efficient.

People works there gave me wrong information and documentations that’s required, and I have to come back another time, which will be my third time visit…. They are not trained professionally and they have different standard from different people, someone says this is okay, and someone says not, that’s just confusing me and wasting my time….

Hi Canberra access,
Very poor service, if your staff is unqualified then don’t appoint them. Appoint all nationality people so they can understand about name.
Today they mixup my name with someone.
If I didn’t ask then i think no one going to check.
So my question is from ACT, on what basis you are appointing staff.
I came in the morning they said bring another id.i showed aged proof and bank card but they want one more. I went back and Bring passport.
They applied my application and did mistake in address. I stucked fron 1pm to now 4.27 pm
Still waiting.
Very poor service ACT.

Went in to swap over a vehicle registration. I was out in under 20 minutes. Both staff that addressed my issue were extremely helpful and polite, making the whole process very easy and less stressful than what I expected.