The Good Guys

Very helpful.until there’s any sort of issue with their products, then you’re stuck with lots of excuses and deflection. Not happy, and will go elsewhere in future.

Has a great range of items on show and great deals and the best customer service you could want.

Bought a TV in under 10 minutes, picked up at back and gone in 20mins all up. Very prompt service and for a fair price.

Absolutely no service. The staff that werent serving were standing behind counter chatting and ignoring customers. Ended up going to Retravision and buying what we needed there

Great service from people on the floor and counter staff. The change around in the shop seemed to energize everyone else. Well done and thank you it was really good dealing with you.

Great prices, Great customer service. Really helpful and friendly employees. Buy all my appliances for my home from here.

Customer service was far from good more intrested in the computer screen and wouldn't talk to me instead addressed the ground was not intrested

My partner bought me a Webber Q 3100 as a birthday present and when we unboxed it to start putting it together we noticed that it didn’t even have any bbq plates in it (states in the parts list that there should be 2 half plates). Straight away rang them up and explained and told us to put it all back in the box and take it back, we explained that we live an hour drive and we fly out for work the next morning and the rude lady on the phones response was oh well we can’t do nothing about it then. UNREAL

“What the good Gold Service in the good guys”

I sent a coffee machine to repaired the parts
I told them there were two problems needed to repair.
They only repaired one part and the other nothing. I don’t think they done the the job probably.
I have to bring it back to repair it again. What the circus!

Opened the box on my new 9kg washing machine and found an 8kg washing machine instead - weird! Thanks to Amber and Heather for their great customer service in helping me return and replace it. They really made me feel that they were working to help resolve the mix up.

We always shop here, therefore thought it was time to give the recognition to the team and on our most recent visit some individuals, although that's difficult, as they are all great people. A huge thank you to Rob, Mat and Brittany, your help, knowledge and great customer service is really excellent!

Clean, neat, helpful staff, good prices, great warrenty, always buy absolutely anything I can from here, ask for rob, he helps me out the most

Really good service at the Good Guys. Bought a mobile phone plan and had a hiccup with Telstra, Luke fixed it up for us no problems. He explained everything in detail and patiently. Thanks Luke

Rang Good guys to see if they had a convection oven in stock, told yes drove 130 kms next day just to be told they had non in stock was offered a display unit that came without box or packing, after a while they offered to repackage in a cardboard box not original packing.
After accepting this offer had to hang around for an hour whilst they got around to repacking.
Once paid for they promised to ring me later in the day once they got to the bottom why I was told they had stock in the first place, still waiting for the phone call. I rang three times during the day just to ask a question but the phone rang out each time without anyone picking the phone up.
Good Guys, I think not.

Love this place, if you pay cash, more often than not, the item will be given a further discount. Well worth popping in and check it out. They sell white goods as in fridges, etc. T. V. 's, so much to try & remember. Have a look yourself, you'll love it to.

Best service from the TV man Daniel, knowledgeable and patience. I went in a few times to look at TVs, seen 3 different people but Daniel was the one you made me buy. I felt very confident in his arms. A+

We love the Good Guys, Great prices.
Great service. That's all you really want from a retail store.

Bought online with included delivery. Not all goods provided. Phoned the store who wanted to charge an extra $65 to correct the order. Went instore, provided goods as advertised and purchased no issues yet still astounds me that we ordered online and got delivery apparently included (which we actually pay for included in the goods) only to have to go instore anyway. Poorly trained staff, and inconvenient that we had to go instore to collect what had been forgotten by them on our delivery

The lady out the back in the stockroom was the best person I have every meet. She helped me from start to finish. She is a star at the bunbury good guys

Terrible Service. One of the girls sitting at her desk watching videos on her phone while the other one was standing behind her. I’ll be taking my business elsewhere from now on!