Stirling Lakes Medical Centre

Rude receptionists. I love how long you have to wait to see a doctor even though you’ve booked an appt but when you’re 5-10 mins late they’ll refuse to see you.

Very friendly, caring, knowledgeable and kind.
Presented options. Included me in process of decision making. Great results.

The receptionists are always helpful, accountable and friendly. I've seen 3 different GPs in this practice and they have all been great.

As always, the front staff and doctor are respectful, pleasant and efficient. I've been going the Stirling Lakes Medical for years and it's always the same. Thankyou all.

Paige was extremely helpful and wonderful to deal with and went above and beyond in helping our family today. Dr Chew is an excellent Doctor and I highly recommend this practice to everyone.

Great staff, with one of the best doctors in Perth - Dr John Joyce, a man with integrity, compassion and a passion for his work!

I've been coming here for ages and been seeing the same doctor for about 20 years. Thorough, professional and friendly team.

I was transferred over to Stirling Lakes Medical Centre from Odin Rd Medical when the two practices amalgamated. Despite it being further away from my home, I was happy to follow my GP to Stirling Lakes Medical, but was rather apprehensive about the less-than-positive (and some scathing) reviews of the doctors, reception staff and practice management of Stirling Lakes Medical, and was prepared to be disappointed and potentially have to move elsewhere.

To my surprise (and relief!), I have been very happy with my enforced move. Stirling Lakes Medical's waiting room is large, clean, bright and airy with comfortable chairs, and is never really crowded. Patients seem to flow through very quickly. There is a Clinipath pathology collection centre in the far corner which is really convenient for having blood samples taken on the spot. The treatment room where I had my COVID vaccinations and a recent ECG is similarly clean, bright, and well equipped, and staffed by helpful and knowledgeable nurses and trainees. The much-maligned reception staff are always busy and the phone never seems to stop ringing, but I've always found them to be polite and efficient, in particular the ever-helpful Gordana who has stepped in a few times to contact my GP on her days away from the practice to get an urgent referral for me or to email me test results in my GP's absence. She always goes the extra mile. Thanks, Gordana!

For the tech-savvy, the online booking portal is great. You can make and cancel your appointments online at any time of the day or night, so no need to phone the practice and add to the load of the over-worked reception staff. Give it a try - it's so easy to use. Stirling Lakes Medical is also in a great location adjacent to the Roselea shopping centre and opposite Waldecks, so it's easy to combine your trip to your doctor with picking up the groceries or a new plant for the garden.

So, all up, the move to this practice has been a positive one although I have further to drive now to see my GP. Yes, as part of a large medical group, IPN, it is a different culture, especially compared to that of the small doctor-owned Odin Rd Medical, but there are some definite advantages to being in a larger practice, such as Clinipath on site and enhanced facilities. Be grateful, people - I've been to far worse!

I had the most pleasant, helpful experience by phone with an informative receptionist. Really beautiful phone manner and I'm so grateful and pleased. Thank you for beautiful phone service despite your busy desk. Such professional representation of your medical practice.

Odin Road medical/reception staff are lovely but the remaining reception staff are a disgrace to society. I never witnessed such rude and uncaring humans. It is a shame that Odin merged with such an unorganised and disrespectful business.

Arrived for appointment at 2: 30pm, were put in isolation room (dont know why) and then one hour 15’ later i just knew that they forgot to check us in or whatsoever the “system” is. Ended up 2 hours waiting for the first experience at the medical and i m the only one left with my 2 months old baby for her check up. One of the receptionist came to apologize for this but it is really disappointed.

Prepare to wait hours for your 15 minute appointment while watching others come in and go straight through

Odin road medical centre staff and doctors are great. But other front staff / receptionists are not at all helpful. They cannot answer any questions. And it is not possible to make an appointment via phone. Quite disappointed

Been on hold for 25 min and not an apology for the wait nor a pleasant tone from the receptionist.

Appalling wait times. Was there with an elderly client and waited well over 1 hour to be seen by Dr. Reception was nice about it but couldn't do anything to hurry it up. Dr was sitting in office with door open with no care in the world. Will be ensuring she finds a different centre.

Receptionist can not answer simple question and get annoyed when ask for further info. Spoke to manager and it too difficult for him to phone patients for vaccination when its ready.
I originally go to Odin medical center where they were very helpful to contact me when flu vaccine ready for me to get one. Never once feel like i am trouble when i need info.
We choose to pay extra fee and not attend bulk bill clinic to see doctor that we been seeing for last 10 years. Also pay extra money for excellent service and care. Now we do not think this worth our money if the medical center can not give us 1 simple phone call be cause it all too much for them. Manager take comment on board but he think he done noting wr0ng and his medical center is perfect. So my feedback not get valued by his opinion because i am just one person that complains about it. Well your rating is 3 stars overall.
NO I WILL NOT CHANGED REVIEW ONLY BECAUSE YOU ASK ME TO.
Your receptionist was rude and not helpful. You do not need to call all the patients, simple as shortlisted for people who asking for it. If other practice can do it, why cant you. You not bulk bill clinic!
Use sms text system, you already have everyone numbers, easy and do not use much time at all. How hard could that be.
I am PREGNANT and have legit reason why i need it ASAP. If you can not provide me time frame which i more than happy to pay $20 at chemist to get one myself. That was not the case, receptionist just have no clue when manager said everyone at clinic know this info. So don't just asking me to changed bloody review when you are hopeless. BE HELPFUL INSTEAD OF BEING RUDE.
PS. Manager said he could not calls 100s of patients. So now you have 20000 patients. Big jump is int it. Also i am sure not everyone pregnant or asking for flu vac!

Just rang to cancel appointment the lovely lady that answered the phone she would have to be the nicest receptionist there, some are rude

Went to go see the doctor. Checked me quickly as if they were eager to make me leave. Then proceeded to diagnose me with either tonsillitis or glandular fever. I proceeded to have a panic attack. He proceeded to tell me to sit backwards while he put on a mask while also interrogating me why I have anxiety. Not even offering to help me or offer anything to calm me down. Instead sped up his diagnosis to get rid of me. I left the place still having a panic attack as he didn't reassure me about anything. He didn't even out line the symptoms I may present or have in the next coming days or how I should prepare even though I asked.

This review is in particular reference to Dr Sherine Silva. She is the absolute most rudest and condescending doctor I have ever had the displeasure of encountering. I was a stressed out mum trying to get advice for my sick baby and my regular doctors (Dr Robbins and Dr Coopes, who are both exemplary) were both busy. With Dr Silva, there was no semblence of any empathy from her, in fact she kept blaming me for not properly assessing my son, for doing a telehealth appointment rather than bringing him in to be examined (but this option was never offered to me when I booked him in to be seen) and her medical information that she gave me was factually INCORRECT and inaccurate as a medical practitioner. She is a dangerous practitioner, a terrible doctor and a deplorable person to deal with. I highly suggest that Dr Silva learn some basic manners, some empathy and get off her high horse.

Dr Silva was very rude and condescending and i didn't listened to my concerns. She looked in my daughter's throat and checked her temp said she is fine and walked out the door no further explain or discussion. Less than 2 mins in the room. Will definitely wait for one my usual doctors next time.