Stirling Lakes Medical Centre

Rude receptionists. I love how long you have to wait to see a doctor even though you’ve booked an appt but when you’re 5-10 mins late they’ll refuse to see you.

Odin Road medical/reception staff are lovely but the remaining reception staff are a disgrace to society. I never witnessed such rude and uncaring humans. It is a shame that Odin merged with such an unorganised and disrespectful business.

Arrived for appointment at 2: 30pm, were put in isolation room (dont know why) and then one hour 15’ later i just knew that they forgot to check us in or whatsoever the “system” is. Ended up 2 hours waiting for the first experience at the medical and i m the only one left with my 2 months old baby for her check up. One of the receptionist came to apologize for this but it is really disappointed.

Prepare to wait hours for your 15 minute appointment while watching others come in and go straight through

Odin road medical centre staff and doctors are great. But other front staff / receptionists are not at all helpful. They cannot answer any questions. And it is not possible to make an appointment via phone. Quite disappointed

Been on hold for 25 min and not an apology for the wait nor a pleasant tone from the receptionist.

Appalling wait times. Was there with an elderly client and waited well over 1 hour to be seen by Dr. Reception was nice about it but couldn't do anything to hurry it up. Dr was sitting in office with door open with no care in the world. Will be ensuring she finds a different centre.

Receptionist can not answer simple question and get annoyed when ask for further info. Spoke to manager and it too difficult for him to phone patients for vaccination when its ready.
I originally go to Odin medical center where they were very helpful to contact me when flu vaccine ready for me to get one. Never once feel like i am trouble when i need info.
We choose to pay extra fee and not attend bulk bill clinic to see doctor that we been seeing for last 10 years. Also pay extra money for excellent service and care. Now we do not think this worth our money if the medical center can not give us 1 simple phone call be cause it all too much for them. Manager take comment on board but he think he done noting wr0ng and his medical center is perfect. So my feedback not get valued by his opinion because i am just one person that complains about it. Well your rating is 3 stars overall.
NO I WILL NOT CHANGED REVIEW ONLY BECAUSE YOU ASK ME TO.
Your receptionist was rude and not helpful. You do not need to call all the patients, simple as shortlisted for people who asking for it. If other practice can do it, why cant you. You not bulk bill clinic!
Use sms text system, you already have everyone numbers, easy and do not use much time at all. How hard could that be.
I am PREGNANT and have legit reason why i need it ASAP. If you can not provide me time frame which i more than happy to pay $20 at chemist to get one myself. That was not the case, receptionist just have no clue when manager said everyone at clinic know this info. So don't just asking me to changed bloody review when you are hopeless. BE HELPFUL INSTEAD OF BEING RUDE.
PS. Manager said he could not calls 100s of patients. So now you have 20000 patients. Big jump is int it. Also i am sure not everyone pregnant or asking for flu vac!

Went to go see the doctor. Checked me quickly as if they were eager to make me leave. Then proceeded to diagnose me with either tonsillitis or glandular fever. I proceeded to have a panic attack. He proceeded to tell me to sit backwards while he put on a mask while also interrogating me why I have anxiety. Not even offering to help me or offer anything to calm me down. Instead sped up his diagnosis to get rid of me. I left the place still having a panic attack as he didn't reassure me about anything. He didn't even out line the symptoms I may present or have in the next coming days or how I should prepare even though I asked.

This review is in particular reference to Dr Sherine Silva. She is the absolute most rudest and condescending doctor I have ever had the displeasure of encountering. I was a stressed out mum trying to get advice for my sick baby and my regular doctors (Dr Robbins and Dr Coopes, who are both exemplary) were both busy. With Dr Silva, there was no semblence of any empathy from her, in fact she kept blaming me for not properly assessing my son, for doing a telehealth appointment rather than bringing him in to be examined (but this option was never offered to me when I booked him in to be seen) and her medical information that she gave me was factually INCORRECT and inaccurate as a medical practitioner. She is a dangerous practitioner, a terrible doctor and a deplorable person to deal with. I highly suggest that Dr Silva learn some basic manners, some empathy and get off her high horse.

Dr Silva was very rude and condescending and i didn't listened to my concerns. She looked in my daughter's throat and checked her temp said she is fine and walked out the door no further explain or discussion. Less than 2 mins in the room. Will definitely wait for one my usual doctors next time.

My visit with Dr Silva was very rude and unhelpful, she was passive aggressive towards me, accusing me of not mentioning something when it was actually her not remembering. She treated me in a condescending manner, and made presumptions before listening to what I actually had to say.

The only reason I went here was because it was urgent, but in hindsight, I would much rather wait and go somewhere further away.

Even worse, she is not bulk billed. To add salt to burn, the receptionists were unfriendly, and the wait was long considering the low quality of service.

Not worth, definitely don’t recommend.

Appointment at 1: 30 PM and kept waiting till 2: 45pm. Told them I had another appointment at 3pm and receptionist tells to wait. Had to cancel the appointment to get to other appointment. Wasted my time to visit a doctor. Horrible customer service. Asked the receptionist how long it will take for me to see the doctor and the receptionist is reluctant until I asked 3 times.

My Doctor is fantastic. Unfortunately the reception staff are terrible. They constantly make errors - appointments entered incorrectly for the wrong days / times/ doctors. Payments are processed incorrectly. They dont listen, are abrupt and always try to multi-task, which they cant do and end up making lots of mistakes. If you go to this clinic then always double check and confirm everything with the reception staff to ensure they have done their job correctly.

Walked out after waiting 50 minutes for my 6 month old baby’s appointment. In multiple visits my shortest wait time was over 30 minutes.

The receptionists are always rude and I always wait for at least half an hour to an hour even with an appointment. Been cancelled on as well. Not recommended.

Saw Dr Desilver. I had fallen on my right arm and was still having issues with the soreness. I was unable to tell her where the pain was in my arm, said my whole arm was throbbing. She would not accept this and in the end after making me like fool when I couldn’t pin point the actual area of pain, she ordered a blood test. Went to another doctor the next day and found out I had fractured my elbow. Not happy with her manner or diagnose.

My time is just as precious as the Dr's Julia Manasseh. I DO NOT HAVE 45 Minutes free to wait EVERY SINGLE TIME I VISIT tHIS PLACE! Dr Manasseh is jus rude, I don't like her at all. She's cold and thinks it ok for you to just sit and wait for her to come out at her leisure. Dr Robbins and Dr Fisher are excellent though. Unfortunately I could not get in to see them but will never book Dr Manasseh again

Wife was told she had a miscarriage only to be called the next day saying they had made a mistake. Have taken our appointments elsewhere

This was my first visit to a medical centre in Perth and I would not recommend it if you have not seen a Dr here before. The ladies at reception has no basic manners or know how to communicate in a proper way with patients.