Rockingham Medical Centre

21/11/24 at 12pm. I was told I have to pay a pre authorisation fee today of $81.40. The receptionist had long black hair and maybe 3 piercings around her nose, she did not have a name tag on. I have been coming to this medical centre for years and since the whole paying things has come into affect I’ve never missed a payment except for this one time I when I was suffering from reoccurring sinusitis having to go through 2 rounds of antibiotics and just being out of it, anyways I forgot and then I got an email saying I have to pay for which I did straight away. I was completely embarrassed today to be treated as if I’m someone who does not pay my bills considering it was one time I had forgotten being so sick and just wanting to be home in my bed. I feel as though a catalyst for this “pre authorisation fee” was my brown skin as she took a while to decide if it something she should go ahead with. If there is information regarding her choice of action with me forgetting to pay one time which I’m sure there must be one or two people who’ve also forgotten then please advice me as I left feeling absolutely discriminated against by this receptionist and probably won’t be returning again.

From trying to book an appointment over the phone to actually seeing a doctor is a whole lot more of a hassle than it ever should be. And 90% of the time it’s not worth the $75 + to see a doctor.

First of all, I call and it rings and rings and rings, then I get an automated message and get put on hold. After 20 minutes of waiting I give up and call again thinking maybe you forgot. Another 20 minutes, I give it some time, 40 minutes.
No one should be waiting more than 10 minutes to speak to reception and that’s being lenient.

Even once I’ve booked the appointment and am waiting in line to check-in, the reception staff seem to be unable to keep up with the work flow. Phones are either being ignored the entire time, or there’s a line all the way down the stairs because they’re on the phone. There will be times when there are 3 people at reception and only 1 actively calling to people while the other 2 have their heads down in their computers all while there’s a huge line of people.

Once past that ordeal it’s now time to wait over an hour past the scheduled appointment to see a doctor who has you “fixed up” in 2 minutes. (Eg: I went in to see what was wrong with my throat. The doctor waved the light over my mouth for a second and then handed me a script and sent me on my way.) Why is it taking an hour to see a doctor who seems to have everything sorted in under a minute? And then they have the audacity to charge you $75 dollars for that?

This could be a great place for a haunted house because I for one have nightmares.
I’d like to not be anxious and also irritated when I need to see a doctor.

It is pathetic how long this practise makes you sit on hold for a call that will last two seconds. Considering how much they charge.

Made an appointment and then was told on the day the dr had turned private and I needed to pay. No one answers the phone when you call. Used to be great, now it’s shocking.

Went to the doctors as I had a nasty virus, I wanted antibiotics to help it, a week later I felt worse so I went to my local pharmacist to see if they had any over the counter stuff just to be told the medication I was prescribed was for treating out of body skin infections and that it was the completely wrong medicine for the sickness I had. I then tried to book an appointment and was told the next available appointment is 4 weeks away! Or I could just come in and pay the super affordable $75 fee for an hour wait walk in right? What a joke

Was on hold for an hour when I thought maybe the phones weren’t working so I called back and was on hold for another 40 minutes when I just gave up and called another Centre and was answered immediately. The hold ring says there can be delays if you call before 8 and after 5. It was 10. Didn’t even get through to someone

Moo.may as well be a cattle yard, pay your $75 and shuffle in and shuffle out, no investigation into the issues i came in for.was hoping for care.

Don't bother calling they don't answer. Three times I've been on hold to try book an appointment for over 1 hr each time.

DO NOT GO TO THIS PLACE EVEN IF IT IS THE LAST SURGERY OPEN IN WA.
Firstly, you’ll wait a minimum 40 minutes to get through on the phone. AFTER THAT IT ONLY GETS WORSE.
If you need a medical report done, as did I, you’ll get told it will take 2-3 weeks to complete and only after threat of legal consequences you may get it after 7 months as did I.
Then there’s the transferring of medical records to another surgery. My new practice requested these on august 17th. Still no records. I followed this up personally a few weeks ago only to be told they never received the request. So I had the request sent through again and was assured that they had received it and it had been sent to Sydney for compilation. During that time I wrote a scathing review about them on here and was contacted by Rockingham to plead with me to take the review down. Apparently the practice owner had contacted the person I’d spoken to and was not happy with the review. I was promised that the records would not take long at all from this point on so I took the review down.
So here I am posting the review again. It’s been weeks since I was promised my records would be sent to the new surgery and they still have not arrived.
AVOID THIS PRACTICE AT ALL COST.
You will be ignored. Lied to. Avoided. Left in limbo.
You’d be better off going to a witch doctor in my opinion than this bunch of clowns.

9.5 minutes on automated hold just to see if any appointments available, hung up before I could actually speak to a person.

Huge fees if you want to see a dr. Or plan your sickness ahead. Basically don't get sick on the weekend or public holidays, or after regular business hours. Just go waste the hospital's time, go there to see a dr, unless you have plenty of money to spare.

Terrible. Told me for a couple weeks they had an urgent message and I needed an appointment with the doc. Charged me $90 just for the doc to ask if im OK and needed any follow up physio from last year.
Took Less then 10 secs and apparently that's way to important to ask me over the phone or in an email that would save me $90.

This practice is a joke.
I call up for an appointment, there is apparently none but that are happy to give me a"walk in" appointment for $90.00"
Which is a much higher fee than going to a private GP.
So basically they will lie and tell you all the doctors are completely booked and instead of putting you on a cancellation list, they try over charge for an appointment.
If this practice was completely booked like you say, how can you even promise a walk in appointment? And charge $90.00 for someone having to wait.
Making money off people's misery is a disgusting service.
I will report this to the board
And feel free to call me and justify this

Rockingham Medical Centre - An Absolute joke. Not even worth going there if it was the last resort. Hubby had a telehealth appointment at 6.50PM. No calls until 7.15PM. Tried calling the practise and was told that he was 2nd in the queue. Called again at 7.45 and told he was still 2nd in queue. The practise close at 8 PM, so called in again at 7.55 and got told the doctor tried calling him twice and has left the practise already. Just WOW!

I haven't been to this centre in a while. I've heard they might no longer do walk-ins.
Decide to call up to find out if this is true.
22 minutes on hold, I gave up.
Rockingham medical, never change

I have been coming here for over 10 years and I'll never come back.
Their incompetence and lack of professionalism has prevented me from having any kind of physio for almost 3 months now! I can't walk, I can't drive, I have a baby and I can barely do anything with her.
I have a new GP and she's been lied to by people here and apparently I've been charged on my care plan, even though I've never had a session here, because I was told it wasn't done and never approved.
Thanks for making life extra difficult.

Medicare won’t pay for a over the phone consult if you haven’t visited the practice within 12 months but they won’t allow you to go in with Covid symptoms.

To bad if you're sick or injured you need to realise, predict and book this 3 days before it actually happens or just suffer in ya jocks for 3 days to book in a Sudanese doctor in Australia! Now you can't even walk in it'll cost ya $80!

Way to put pressure on the hospital emergency department! I went there hoping for help as well but so did 200 other people! What a joke this government and its disturbing systems have become for the people of Australia.

Crappest medical centre, the reception staff are the rudest and non helpful people. Been to this centre twice this year, both times stating they have no information in their system that I have been there which is a lie as I have had two appointments there with proof via hotdoc.

Even if you have a history of ashma if you say you have a cough you won't be allowed in, only for a phone consultation.

Very poor customer service, very rude and dismissive. Does not meet the bear minimum of compassion from a medical centre.