RAC Auto Services Joondalup

Had my son's car serviced and they did a great job. Got a free wash and vac and the car was really clean.

Thank you so much to Ben at the Joondalup work shop’s front desk.
He is so professional, polite, courteous & extremely pleasant.
Nothing is too much trouble for him & on the 2/3 occasions we have had services, we are left feeling as very valued customers.
Thank you Ben

Fantastic service, mega helpful.got alot of work done within 48 hours. Car runs like a dream. Thanks rac!

Efficient and on time service
Highly appreciate the extra efforts taken by the staff to explain the in depth details about the servicing

Very professional
Quality service work at a reasonable price
Member discounts available

Superb place for any vehicle related issues from desk staff to mechanics all super proffessional.

Customer service is excellent. All needs attended to promptly & efficiently by friendly staff

My car broke down and was towed in to there workshop with a faulty alternator. I recived several update phone calls. They got the parts ordered and fixed the next day. Great price and very polite non pushy staff behind the couter. I will be back for my next service.

Took my car for service and misdiagnosed a few things and also snapped engine cover clips. Not happy.

I have been a member of the RAC for 41 years and have only recently, had our two vehicles serviced by them and very pleased by the outcome, no surprises or additional costs.

Reception staff are very friendly, helpful and professional; our vehicles were serviced on time, with future maintenance work Cleary outlined and costed. They also valeted our vehicles at no cost, overall; outstanding service and customer service.

Really disappointed with the customer service from the manager. The guy is rude, arrogant and doesn't even make an effort to resolve a problem that they caused it. No need to make huge advertising campaign tell us that RAC gives back to the community, just use that money to give your your staff better training. Don't recommend RAC anymore to anyone.

I'm a member of RAC so thought I'd try them as I had recently moved away from my old mechanic. While the overall logbook service was good and priced well, I got told my car needed a part worth $800 to be replaced! I decided to get a second opinion before spending that much money so went to two different mechanics for second opinions and they both said nothing was wrong with that specific part. Ended up going to another mechanic and fixing my car for $300. Highly suggest getting second opinions before saying yes to expensive part replacements.

Absolutely shocking service. The so called regional manager Steve should not be a manager, to say the least. Really disappointed with the quality of care RAC. Definitely not an insurer to use if you have a luxury car. Stay away from them.

Not real happy with my first experience with them after a major service they left a wheel stud & nut stripped & didn't say any thing, but when I took it back they replaced it straight away

At my first service, RAC did not reset the service indicator on my VW or stamp my logbook service. I had to return for this, spending a hour at RAC while they phoned around to find out how to reset the message on a VW. At the second logbook service, the car leaked oil from the sump onto my garage floor, ruining the concrete forever. Took the car back and they advised they never had a replacement sump plug which was the issue - a $4 item which I went and purchased from the VW dealers. On arrival for my 3rd logbook service at RAC Joondalup, they advised that my quote was incorrect. Despite me filling out all info correctly, they "missed that air filters had to be changed at the 135,000 service but had quoted me on a regular 15,000km service". This was advised on delivery of the car to them a week after the booking and was unacceptable to me. It appears as though they wait until you go to the effort of getting there and making all associated arrangements to then nail you with extras in the belief that you have no option but to accept. I did not - I walked out and will go elsewhere.

Service My car here the other day. Bery efficient and went into all details of the car. Very happy with the overall service

Regretfully purchased a van based upon a vehicle condition appraisal completed by this RAC, they failed to report that the clutch was badley damaged plus part of the gearbox, it cost me in excess of $1200 to have fixed. RAC refuse to accept that they are at fault.

The car was towed here but it was full so they had to take it to Balcatta, but they did then bring it back so that's fair enough I guess.

I spend $1000 to change the fuel pump for my golf, get it done quick and over all, good

I been to auto master before, em. I like RAC better= =

Excellent customer service and pricing, well worth it if you've got a car that doesn't require a specialist.