Point Walter Medical Centre

I made a booking to see a doctor, told to come 15 mins early to fill out the forms. When I arrived I was told that the booking wasn’t on record, only some notes. Receptionist was offhand and dismissive. I was offered a later booking which I declined. It was very annoying so I decided to seek an appointment with a more organised clinic. After reading the reviews I see that I was lucky not to have the appointment.

I’ve been coming here for a few months, and have seen multiple doctors with mostly poor experiences. The receptionists have mostly been friendly, I had one bad experience where one was very rude but mostly they’ve been very nice. I’m not sure why, but two of the female doctors I’ve seen there were condescending, rarely in my life has someone spoken to me like I’m stupid but on 3 separate occasions they have, however one of them was very friendly during a phone consult so perhaps she just had a bad day the first time. Dr Paul Moein has always been friendly when I’ve seen him.
I very much disliked my conversation with the manager after they charged me for a service I didn’t actually ask for and expected me to know it would be charged. She wasn’t even mildly helpful and dismissed any counter argument I had as though I didn’t even speak. I actually felt like she wasn’t listening to what I was saying because her responses were so unhelpful although she assured me she understood what I was asking.

The nurses are absolutely lovely. I sincerely hope they get treated with respect because they’re so patient and wonderful.

I will definitely try and find a new practice despite the convenience of this one because I really don’t like it here. I highly recommend going elsewhere.

Amazing patient practice nurse Belinda and doctor Debbie McKay…always thorough, caring and go over and above to give good care

Dr Niall Barrett has been my GP for a decade now and he is the most proactive, professional and personable doctor I have ever experienced. He is hands down the best GP who has handled my complex medical condition perfectly hence the reason for the 5*.

Thank you Dr Barrett!

I have seen several doctors at this clinic over the past decade and all of them have been very helpful and professional. The reception team are incredibly helpful and kind as well and I would recommend using this clinic as we do for our family.

I've been to a lot of GPs in my time but holy hell, Dr Niamh Leonard and the team at Point Walter Medical Centre are second to none.

Second time there taking my customer Doctors were very busy and not in a good mood. Not friendly at all. Narrow carpark with no enough bays not even enough disabled parking.

I’m the mother of a staff member who was recently verbally abused very badly. The care given to her by the rest of the admin staff and all of the medical professionals at the centre is more appreciated than I can convey. I cannot express the terror than runs through a mothers veins hearing news like this, so to know that my daughter was cared for so well by her colleagues, means more than I can say. It speaks volumes about the sort of people she works with and for. Thankyou so much for caring for her. You are all amazing.

This place cudnt organise a party at a pub. After 4failed attempts for a referal for a colonoscopy a rejection from Fremantle Hospital for an eye proceedure that they got wrong in the first place that no one bothered to convey Ive had it. If thats good medical service then I’m definitely on the move. Poor service follow up indeed

Without recourse
Latest update >> this is great reading.:)

The reception asked I not return to see the Doctors at the Clinic.

Well that's a relief because I am a Cancer patient only asking for a script when the reception staff mishandled my request, and they feel guilty I suppose about their mistakes.

To make it worse the Doctor whom I met three days later to give me an injection, didn't even look at me in the eye and ask any questions about how I was feeling as a patient or anything while I am battling my disease.

Lovely manners, lovely courtesy, lovely care as my doctor?

I am perusing this with the Centre Manager, I will update as it progresses.

I live in Carnarvon and my son, who is in boarding school, has been to see Dr Garrett Leonard quite a number of times this school term, by himself, and without me meeting him personally he has helped my son each time. I find the reception staff to be very efficient when I call to make the appointments and I would have no hesitation in recommending this clinic.

I have had the misfortune of seeing a particular female doctor here twice. And twice she has acted like I was a waste of her time. Rudely cutting me off while describing symptoms and completely humiliating my partner who came with me for support. Such a shame because I have seen other doctors here who are very welcoming and communicate with empathy and sincerity.
If you’re booking an appointment, chose any doctor except Dr Joanne Keaney

Don't bother making an appointment, just walk in and you get seen before those that have an appointment. Had I not walked out after 40 minutes I would have been waiting 80 minutes. Didn't even have the courtesy to tell me doctor was busy with 'walk in patients'. Then I get a call asking where I was and was put on hold, I hung up after 5 minutes. These guys seem to think the world revolves around them an if the doctor wants to practice emergency medicine he is in the wrong place. In a word 'hopeless'

Extremely disappointing, both doctor and staff.
No effort was made in establishing a cause or indeed treatment for my illness.
Billing procedures are impertinent.
One star is one too many.

Booking system is failing this practice.
Previously you could talk to people that were familiar with doctors, their names and other products that were dealt with at the practice.

The best practice ever.friendly and helpful staff and great doctors
always willing to help
my wife and i would never change our doctor

Never can get through to someone, any phone appts are never on time, super frustrating for those who work

This place must be fabulous so great that many of the doctors won't take on new patients.
You'll die of old age waiting for the receptionist to tell you if there's one that would.
Save yourself the hassle find somewhere else

Not a fan of the glass lift.

Very helpful staff, and great Doctors, the family and I have been going there for years.wait times can sometimes can run a bit late, but, if a Dr practice is busy then that's generally a good sign:)

Updated rating re: 2020. Has been my medical center for over a decade (Mainly for GP, but they have a physio, dentist, pediatric/radiology room and even a pharmacy (Though I would caution you to go to a different pharmacy if pricing is an issue.) Though they have gone through quite a few of the desk-staff that you get to know, sadly many are getting degrees at the same time so at times you might not get that happy sensation of the staff remembering your name, details, etc. I highly recommend it** - the only other bad things I can see in other reviews is that they had to wait - Yes this is a reality in nearly all medical centers and they and more than happy for you to call up ahead of time to get a better estimate on timing; either way, it'll be worth the wait for the deep, knowledgeable care you get from them.

My Original 5 star: **This review is very subjective as I highly recommend Dr. Syed, he is the busiest doctor there for good reason! The review is based around my experience with him and the reception, I cannot vouch for any other doctors there and if I had to see a different doctor I would probably change clinic!