Grand Cinemas Warwick

Very disappointed went to see Miracle Club today as i had received an email stating first session today 16/8 would only be $9.50 and was told as it was a recliner session it would cost $12.
I replied this was false advertising and left the cinema

Worst cinema I've been to. Ever. Went to see a 3D movie, there were maybe 5 other people in sight. The movie started, and the screen started shaking to the point of it being unwatchable. I mentioned it to the girls at the candy bar / front desk, who were just sitting there apathetically. Eventually a manager adjusted the film, but it was still shaking and was borderline giving me a migraine. They tried to palm it off, and quite bluntly told me "that's just how 3D is". I've been to 3D movies in the past, and it definitely isn't. I ended up waiting until the next showing on a standard screen shortly after, however I had to leave again because a mum let her 4 kids run around the cinema playing and screaming. The mum obviously didn't care so I got up and left, and asked for my money back. Not once did anyone come in to check on the film, despite the girls at the front looking bored out of their brains with nothing to do. The second cinema I went into was also filthy, with popcorn all over the seats from the previous movie.

Epitome of laziness and entitlement. Zero care factor. Wouldn't waste my money or time going here again. Honestly, the girls there should be fired. It seems from other reviews that the girls there are consistently rude, dismissive and apathetic. If you don't want to work, then you don't deserve a job.

Had an issue buying tickets online where the tickets didn’t send but I was charged. Happened twice as I was redirected to the payment screen the first time before receiving an insufficient funds notice the second time - turns out the payments had processed despite the error. I’m trying to get in touch with Hoyts as the session is in an hour but I’m unable to get in touch with anybody from their contact centre nor directly with the location. I’m in a dilemma as I can’t just buy another ticket online because I’ve got 2 sets of tickets pending and will likely receive the same error a third attempt. I don’t want to just show up and not get a seat and waste more time either. Can’t believe I’ve found myself in a closed loop of issues with a company as big as Hoyts.

Manager is happy to medically discriminate who they choose, will never go to this cinema again!

Cinema 9 was deafeningly loud, to the point of needing to block my ears. I shouldn't have to bring earplugs to the cinema to enjoy a movie, but I sure needed them. I'll never return to watch another movie there again, no wonder cinemas are dying when you treat them to an experience like that

The hand drier in the ladies has obviously not been cleaned this year with coronavirus and everything going on you would think management would be checking the efficacy of staff duties to make sure they were done properly! Black Mould present in the hand dryer could be fatal for some people with health issues or lung disease and people with low immunity. Not impressed! Won't be recommending it to anyone I care about!

We booked Gold Class for Chaos walking and the projector was faulty, no refund on our tickets still from march 8th? No reply from emails. Rather disappointing after being a platinum member for years and years.

Went to gold lounge tonight food was absolutely terrible, everything was burned I ordered a starter, main and a dessert I did not finish any of it. Will be ringing tomorrow to make a proper complaint.

Grand Warwick charges support workers an entry fee when their clients, people with disabilities, use their companion card. Shame on you Grand. Support people of companion card holders should not be charged anything. Your actions rip off the disabled and their support workers. How low can you get Grand?

Would maybe have been a good experience if the movie they advertised on the website was actually showing

I went in and pre purchased some tickets to Gemini Man in 3D. The tickets cost extra due to being in 3D.
When I showed up they told me I had to pay extra for 3D glasses. Shouldn’t the 3D price include 3D glasses? The female manager on duty wouldn’t listen to logic saying that the extra cost was for recliner seats, even though it says 3D in my tickets. She was not very customer focused and insisted I pay extra. Hoyts offer recliner seats at all sessions at no extra cost! Thanks Grand Warwick for a great experience.

2 massive black lines down the center of screen 4. Couldnt really enjoy the film. Paying like $30 to go to the cinema the screen should at least be in good condition. Unacceptable

Waited 45 minutes for the movie to start, when I spoke to staff no one could tell me what was happening. Staff just got told me to get a refund. Ruined our family night.

It is to ecpencive lollys food at a very. High price will not be going again. Seats very good

Went to see the 3.20 pm session of Barbie on Wed 16th Aug with 2 others.
Walked into Xtreemscreen 09,
The theatre was dark at about 3.10pm we needed to turn on torch lights from our phones to see plus Xtreemscreen 09 was filthy, popcorn and cups everywhere. Then I noticed on the seat next to me, there was a ticket from a 10am /10.30am session, obviously wasnt cleaned.

Nice comfortable recliner seats, charged $19.50 for senior ticket when huge big sign read $9.50, I did query it but was told NO $19.50 was the price.

Really tried stuffing the Hoyt's membership down my throat. They left the flood lights on for the first 5 minutes of the movie too, lol. $27.50 for adult.

The Food was not nice at all, The Entree was overcooked, and the main was mainly batter-
I order the Same thing Everytime we visit the Gold Lounge (We have a Membership)

But when we advised of the food issue. We got an Apology, and we'll let the Chef know speech.
No Refund or Compensation, for food that is more than just Cafe prices, but not that edible was offered.

Aircon pumping 18C° to make us freeze and no break to go to the toilet in a 2.5 hrs film.
This is not the best considering the prices.

The movie session was ruined by a lady behind placing her bare feet through the gap of my arm rest and didn't even attempt to move it, when I bumped it slightly with my elbow, which gave me a bit if a shock by the way, wasn't expecting it. My husband had to swap seats with me. Then some young boys up in the back rows were using either popcorn, lollies or chewing gum as projectiles on unsuspecting viewers. Again I copped one on the head! There were not many in the cinema in our session and it completely ruined my experience!
More supervision is needed! What's the point of leaving the movie half way to complain, when it's you that misses out and there's little or no staff available in the foyer to complain to? The people who do ruin it don't care anyway. Maybe it just wasn't my night! OK rant over. Thanks but will have to reconsider going again. Sad cause I really live movies.