Europcar Perth Airport

Excellent friendly and easy check in. Beats competitors at Perth airport hands down. Thanks, guys!

The staff at Perth airport were extremely helpful and even allowed us to pick up friends later in the week without the hassle of needing to find an external park. Friendly and helpful service makes for definite goodwill. Thanks a lot.

The worst chose what I wanted online paid. Then get to airport only to be told I needed extra insurance in excess of $500 which was more then the hire cost. Then couldn't pick up the car till after 4pm but needed to have it back the next day by 10am. Worst ever so instead of being a couple hundred I've been charged nearly $900 for their smallest cheapest car. What a joke, shame on you Europcar your staff should be ashamed of themselves for even thinking that's ok to charge that.

40 minutes to get served.
Got an upgrade I did not want.
After 1 day SUV needed add blue or engine would shut down.
Keep getting warning alarm.
Charged full 2 days rental when only had the car for 20 hours.
Otherwise staff where polite.
They where under the pump.
No itemised invoice, charged the 2 full days.

Tried to ring and sort out bit could not understand the person on the phone. Was told to read the terms and conditions.
Would never hire off thos company again

Huge shoutout to Vishal at the Europcar Perth Airport Return! Due to unexpected circumstances the car we hired was not available but he went above and beyond to help us out with a replacement car hire.

The car we got was not as clean as expected. 19 days after returning the car I still had not received the final invoice (nor the deposit), till I called them. They sent me the invoice after that but with increased pricings. Apparently still not returning the rest of my deposit. I asked them about changing the prices comparing to the initial ones, after a month still haven't received any response.

WORST car rental service ever! Booked to pick up at 7am in the airport the staff show up at 7: 30am. Their system is trash we paid the full price for 4days rental online but their system shows we haven't paid yet. After the staff made a few calls to the manger still can't solve the problem have to wait for another 10mins until the manager arrived. End up picked up the car at 8: 30 all my plans delated an hour behind. Wouldn't rent a car from them anymore

When returning the car there's no kiosk in the parking lot so you need to go to terminal 4 to the europcar desk.there was no one there but there is a phone number you can call and a box where you can deposit the key.keep the yellow slip in your glovebox too. I think there could be better communication about this process when you originally pick up the car as it's not super obvious.

Nobody at the desk when I arrived at T3/T4. They are the only company without a kiosk at the carpark. Called the number at the desk and the attendant was at the international terminal who asked me to take a taxi to that terminal. Exceptionally poor service. Canceled booking and caught an uber. Will never book with Europcar again

Waiting for over an hour, whilst trying to get through on the phone (lovely staff but of no help) Vehicle pre-booked and confirmed but no staff onsite to pickup car. 4.30-530pm, Empty counter.

BE AWARE!
They will charge you for extra insurance that you haven't asked for!

Make sure to read ALL the rental agreement before sign as this dodgy activitie is very common at EUROPCAR Perth Airport.

SCAMMERS!

Charging extra 134 dollars for day late although the whole process of renting was done through car insurance. After numerous unsucssesful calls and two weeks waiting, putting you on hold half an hour when calling, , finally received email that charges are valid. Reason, you have signed receipt. Bond was returned but they used our card details to withdraw non existing day late. Shame on you, not.recommended car rental, stay away from them.

Do not use. Downgraded my booking because the car had been damaged (fine, nothing you can do about that) but also increased the price at the same time. Was told, by email, the price would be matched at pickup. At pickup, no manager available to address the issue. Promised a call back the next day, didn't get one. No manager available when I returned the car after waiting ages to actually speak to someone because they weren't at the counter, was told to SMS the manager and they would call back. No return call.

Europcar customer service are refusing to call me about it to follow up, all opportunities they've had to address the issue have been ignored. Paperwork is slow at collection, front line staff are totally indifferent, which seems to reflect management attitudes so can't blame them. Car had been cleaned terribly, interior glass was filthy which was a hazard at night. Never using Europcar again

Have tried repetitively calling for the last 2 hours. Not one option works to put you through to somebody. It's a waste of time. Will be taking my business elsewhere.

We have pumped the petrol at Ascot to full tank as required. On arrival at Europcar Perth Airport Terminal 1, to return the car, Visha said it was not full. He gave us 2 options: for the company to pump at $3 a litre or to fill it up ourselves. We took the option to fill it ourselves. We were only short of 6 litres to full tank. From other hire car companies from my previous experience, car rental companies are not so pedantic and unfriendly and unwelcoming. We feel we were treated unfairly as women. We have a very bad impression of Europcar because of Visha’s arrogance and his customer service. We are very disappointed! To be honest you deserved zero star.

Great customer service from the desk staff. And easy accessible access to cars located a convenient short distance from terminal.

Thank you for easy and efficient rental service.

They’re never at the desk even when you have a booking. Signs telling you to call a mobile number that goes straight to voicemail or ring europcar and sit on hold for 30 minutes. No one in the terminal (t2) or the pickup counter.
Really should change their opening hours to say ‘never’ rather than saying they’re open 6am-10pm

Perth Airport pick up was a joke. Staff member tried telling me she was at T4 Domestic Airport when I was standing at the desk and no one was there, then she calls back 2 minutes later to say she was 15 minutes away. It was a 45 minute wait and then she tried to rush us because she had another customer! She kept changing her story as to why she was late.

The worst call centre I have ever experienced. Had a hire car from these guys for 7 months. Over this period, we have tried to call them over 10 times and only once did someone answer! Then the person who answered, would cut me off and talk over me, when I was explaining the situation and they were obviously not listening to what I had already said. I ended up telling them, they were extremely rude and I used a different hire company.

Worst after-sales car rental services I've ever encounter

You made a claim of about $1000 for ‘damages’ to the vehicle rented from you. As you can see (or maybe not, actually) from the photos you sent, the damage was so minuscule that it was barely noticeable. To charge such a large sum for that is practically daylight robbery.

For all we know, the damage could be there when the car was rented out as it was barely noticeable. How can we notice such a small dent when taking the car from you? It almost seems like you were waiting for the next renter to not notice and make a claim against them. You are passing on this responsibility customers. You, as the expert, should be taking photos of the car before renting it out instead of passing the onus on to your layman customers. You can then compare it with photos taken after as proof that the damage was caused by your customers.

In any case, the damage was also by in no way cause by negligence of the driver. It is most likely cause by a small stone while driving or by someone opening of a door from a car parked beside. For you to make such a large claim for such a small damage during this difficult time that we are all facing is such an unaustralian thing to do.