Department of Transport

Horrible experience. 2+ hour wait time to get a photo card. The desk lady was short tempered and rude. Zero personality or care. Really just a number to these people.

Slow service!

Thanks
Drkabouchudnewala

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x Don't help a scam, x
x Don't help illegal jobs x
x Don't steal disabled's money, x
x Stop corrupted country (BD) x
x && x
x Give him his right! X
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To get my license, it was easy, the wait time was low, the staff were very helpful and friendly.

I have dealt with DoT twice now, once in person and once over the phone. Both times the service has been fantastic! The person who served me in the office was very nice and polite and the man who just served me over the phone was the same. No complaints at all. Good job:)

Biggest joke ever did a 10hour shift walked 20mins in the rain to sit there for an hour just to do a computer test that takes 10mins and if you fail you can’t redo it, what a waste of money why are we paying for card that says we can drive shouldn’t the tests be mandatory and not a screw around to do, systems broken and needs to be fixed.

Absolutely ridiculous wait times! Typical pathetic government service! Take a book or some work to do while you wait forever to be "served". If this place was a business they'd be out of business in no time, but of course there's no competition or performance accountability in government is there? !

I have been visiting this City West branch for the past nearly 8 years on and off and to be honest the service I have received is good but one Staff stands out in customer service and that staff is Mia. She is very down to earth and a genuine person and on top of that very polite and always smiling even when she is stressed and depressed. I hope we have more person like Mia in customer service.

I was served today by a lovely gentleman named thomas most patient and kindest guy out he truly made a stressful day worth while to be served by a guy like that

They want to make sure you visit them 3-4 times for a single application. They are nice but few of the staff memebers being new doesn't have full info so you have to come again if they point out something which earlier staff was unaware of.

Very relaxed and egotist staffs, they ll’ not give you all the informations required in one go and keeps you running around and have to keep paying for their parking and if you are not an Australian, they ll’ ask this and that documents. Was there to get my licence extension, and despite producing my original driving licence they want additional proof of identification, disgusting.

Rude staff. My first driving test I had was with a tall grey-haired driving assessor, Ade who was completely rude. I needed to allow myself to be comfortable and he is an arrogant person. However, when I took my second attempt on my assessment, when he wasn't there, I was happy, and got Amber who was such a brilliant lady and so friendly and professional. She was good to talk to, I basically talked to her all the way for my assessment and passed with only 1 cross, which wasn't that big of a deal, but she was so understanding of me as a friendly and outgoing person.

Amazing staff excellent welcome given to me by Finn martini and James I wish them all the best for their future love them xxx