Beckenham Medical Centre

I went there today after pharmacy said i have high blood pressure close to 200 than the lady at reception with glasses was looking upset some reason, she asked me whats wrong and i said i have got high blood pressure and coming from pharmacy, she said “ i can give you appointment for tomorrow!
Thanks for your advice and dont forget theres things that more important than your advise in this world! Idk how s she working at a medical centre! Im going emergency now anyway so as a patient
“you are not welcome to this medical house”
Thanks

Lots of free appointments, probably due to the rude receptionist, not surprised to see I'm not the only one who found her manner aggressive.
When I lost my temper with her poor manner she states " I was only joking with you"
Mocking sick people isn't funny and you are very likely to get an unfriendly response when you mock somebody who is in pain and in need of help.
Luckily I was able to book an appointment down the road, and guess what, they Accept digital ID from Medicare like every other doctor in Australia. And they were happy to assist.

It's a joke, I had pain in my mid-upper back and doctor wrote in the referral letter lower back XRAY, came to know this at radiology that your lower back x-ray I had explained to them it's wrong it suppose to be upper back.
The doctor even didn't examine me properly and I was so much in pain on the day.
Very disappointed won't go again. Will not recommend at all.

WORST RECEPTIONIST! The receptionist name with T is the horrible most person in the whole Perth. Always angry and shouting and very very very miserable misbehaving and unprofessional!

Who in earth yells on customers. It was a torture cell and literally my BP went up because of that horrific lady in front.

This is the Worst medical center in the world. I was bleeding totally they refuse to give me treatment. They said you don’t have booking and we don’t have any appointment left. If you are a health personnel its your responsibility to give the best you can, don’t say sorry we cant treat you.

Had an appointment to see one of the doctors on the 27/07/21 for our 2 years old toddler. The doctor was great, the nurse was excellent.

The only problem we have is the lady at the reception (long hair caucasian). She is very rude. We had a hysterical toddler, who does not like new environment. She was annoyed and we caught her rolled her eyes. I dont feel that she is happy with her job.

To the reception lady, we dont have any intention to annoy you. And piece of advise for you, you need to start thinking about a new job that does not involve customer service. Its very bad for business.

Overall, not coming back

There was a staff was too bad and spoke impolite. It is the most rude person I have seen in this clinic!

Highly unorganised staff and the website show online appointment times but only one doctor serve. I booked my appointment 3 times over here and every time wait 40-50 mins over the time. Nothing is organise here. I recommend people think before you book your appointment.they are not even deserve for one star but no choice.

I don't get how I make an appointment for my daughter to get her contraception injection. (her first time there) so cost me $75. (that's fine) BUT.just to be told to make another appointment for tomorrow to do exactly what I was there to do today ‍️ witch is ganna cost me another $40. NOT HAPPY.

Worst customer service, I wish I picked a different place but my 2 year old cut her finger bleeding, didn't know what to do and this was the nearest place near me, I asked if she can be seen by a doctor or nurse as im really worried if the cut is deep, the receptionist just replies that they are fully booked go ask around ti see other doctors, there was literally 2 people in the waiting area I wish I can put no stars at all as they don't even deserve 1 star.

Worst customer service ever first time mum with my child and I wish I picked a different place but with my baby in pain this was the nearest place near me. I got a a few details wrong on my paperwork and was made out to be the dumbest person in the room and basically got yelled at instead of explained to. Was not happy.
I understand this is a busy year BUT it's like they hate there job.

I am waiting 40 minutes after my appointment time and still hasn't see doctor yet
The doctor is not busy he just ignoring to see client on time

Very bad experience. Not recommend for anyone. Long waiting time. All the time lot of troubles to my family.

Worst service ever, receptionist shouting at clients infront of everyone, and lowering their dignity, what happened to privacy? Ended up canceling the appointment

Absolutely terrible. My experience was never good. Though good doctor but you have to wait an average of more than hour to your appointed time. Both staff and dr don't care about it. Won't come here again.

DO NOT BOOK PER-EMPLOYMENT MEDICALS HERE. Service is absolutely terrible! My candidate did not have his DAS, no fault of his own, now it has been 9 days and I am still awaiting candidate medical results, in the meantime, he is unable to start his new job. Spoke to the Doctor that did his medical over the phone just now, his response to my actual pleading for results were "i will get to it when i get to it" Had no problems in taking payment for the appointment though. SHAME ON YOU. Disgusting.

Worst experience ever. First they spelt my name wrong and had the wrong address on file which printed on my prescriptions and blood tests even though I had to fill out a two page pen and paper form. Then when I call the receptionist said she will get back to me but never did. Called again and she asked me to come back in 3 days time when the manager was in. Finally spoke to a nurse who fixed the problem. Needed to have a blood tests to check iron and instead they wrote on the paper work blood test for sti's and there was no mention of iron whatsoever. So now I have to go back and see the doctor to get the paper work to get re tested for iron levels.
Not impressed.
Would be worthwhile to go to Forrestfield or Spencer Rd or any other medical centre.

It was our first appointment with the center and first impression was very bad due to the attitude of the receptionist. We told her at the beginning this was our first appointment and she was very rude whole time and we depressed may be its due to our skin colour. With her way of talking to us we thought to cancel the appointment and find another because we went their to treat our 4 year old baby. We really felt mistreated and helpless they was she treated. A receptionist in health sector should treat the people coming to the clinic understanding that all kind o people need help when it come to the health.it was a very bad experience. I an posting this comment by thinking this will not happen to anyone else. Also I must say that doctors was very friendly and he treated us and our baby very friendly and kind manner.we are really happy about his service and treatment. He had no rush and treatment after full examination.

We took our toddler here earlier this week and then again today. Both times, the receptionists were awful - downright rude, snarky and condescending. The first time we went this week, my husband got harshly kicked out as only one parent was allowed according to their rules. Our toddler became distressed when his dad was forced to wait outside. He cried and kept asking for his dad. I asked them if they could make an exception as it was quiet and my son was in distress. I was told no. The doctors make the rule. The older receptionist eventually gave in as my unwell son wouldn't stop. She told me rudely that my husband could wait inside and it was up to the doctor if he was allowed in. The doctor had no issues with us going in together. She was attentive and professional. Possibly one of the better doctors we've seen. By the time we were done, we were much calmer. We also witnessed that same older receptionist yelling at someone about his appointment details.

Today, different receptionist, same treatment. We got berated for being late. That was our fault yes but no need to be nasty about it. She rudely told us - only one parent allowed. I informed her that we had been in a few days ago and the doctor allowed both of us in. Surprise surprise, she rolled her eyes at us and said "fine. Just wow. You are grown women working in a professional environment, why do you behave worse than children?

The doctor is actually one of the better ones we've seen but the receptionists are enough to put us off returning. You aren't doing anyone any favors by sitting at your desk. You're doing your job! If the doctors set the rules why did it bother you both so much that the doctor made an exception for us? Perhaps you can learn empathy and compassion from the doctors you work with too. Or learn to smile and say hello at the very least. People don't go to the doctor for fun so having to deal with your unpleasantness certainly doesn't help. Doctors, please do something. No one should be made to feel unwelcomed when all they are doing is seeking help.

Going to give 3 stars. The doctor was great. Very good with our son but the receptionists on the 2 occasions I've been were some of the rudest I've came across. First time there were 2 women and the older of the 2 was very rude. When we came out from the appointment she was losing her temper with another guy in the waiting room. The second visit a different receptionist tutted and rolled her eyes at us and was very short when speaking to us.

I've seen a fair few reviews about he attitude of the receptionists on here. Maybe it's time they grew up and acted a bit more professionally and nicer towards patients.