Tristar Medical Group Epping

On the phone for ten minutes on Sunday afternoon, wanting to make an appointment. No answer! Rang twice. If it says on the website that the practice closes at 6pm, why is there no staff manning the phones. It was not even 5pm when I rang. Admin staff are rude, not all of them, especially older lady with grey hair. Only good thing about this practice is Dr. Diana. Tristar need to pick up thier game! If Dr. Diana ever leaves I will be taking my business elsewhere!

Absolutely pathetic. Promptly scheduled an urgent appointment at the clinic. Due to working in disability this appointment was very important in order to be physically cleared to work. I arrive at the clinic and am told that all appointments are cancelled for the day. And no one has notified me of the cancellations. They then tell me all appointments will be over the phone (like that will help). They were not willing to disclose the reason either. I will never be returning to this joke of a clinic again which have wasted my time and affected my work. From reading other reviews on here it shows that Tristar have a track record of this type of behavior. Never again.

The worst! You need to stay away from this place. The customer service is just disgusting. The receptionists are quite rude. I Called today right on opening hours to book an appointment and I was left listening to stupid hold music for over an hour! I eventually hung up and when I tried to call back, the phone went to busy. I know its a large medical centre but this is not the way to go about helping out the local community. You used to be able to just book an appointment online via the health engine app and now that service has been taken away. Unfortunately the only way to get through to this practice is via a phone call.good luck

My appointment was 8 am I went there and door was close it was freezing? Out and later receptionist came at 8: 15 really this what you do with sick patients.

Rude receptionist, has a enormous attitude problem asking questions which only the doctrs she be asking, asked for a phone consultation but she was extremely unprofessional and cold with that and said cant do any better, cant give a time, doctors are too busy have to call when available.
I mean seriously? Whats the whole point of setting up an appointment then?

The receptionist named dips dips or no idea whats her full name is so rudee.we called her this morning that we want to see Dr. Ankur & she booked us around 02: 30pm but after we arrived here she said that its a long wait and we need to wait 30 mins.we were ok with that but after 3: 15pm she said that u have to wait bit more and was rude that if we can’t wait then go to northern medical hospital.rude and unprofessional receptionist.and there was one person who called 18hrs ago to book an appointment around 02: 30 but the same receptionist forget to book him in. This is how professionally she is working.

Just wanted to say i have been seeing Dr Vivien Ouraha for a long time and she has always been caring, honest and genuinely wants the best for your health. Thank you

I have NEVER seen someone as rude as HElen the receptionist, someone need to do something about the way she treats patients

Never ever visit this medical centre specially nurse station they are so careless just a few staff are good and the old lady in reception she is so rude I recommend not to visit this medical totally time waste

Dr Diana Petropolous is Amazing, very considerate, very thorough in her work and takes pride! My whole family have her as a GP.

Dr Jhelum and Dr Ouraha have also been amazing doctors which I consulted when Dr Diana hasn’t been available.

Most staff at reception are great there is one who is rude but I go there for the doctor not the receptionst.

Although there are a few good doctors (just a few.) practicing at this clinic, the clinic has a very poor appointment management which results in extremely long waiting times. I called today at 9: 24 am, asked for an evening appointment, was told that they do not have any available and offered an appointment for 2: 30pm with Dr Joshie which I accepted. I took time off work to attend, came in the practice at 2: 15pm, the receptionist initially told me that she couldn't find the appointment in the system and it is now 3: 13pm still waiting to be squized in. Very bad service.

Worst Medical Clinic ever. Dr Anjali Joshi is the most disrespectful, unprofessional and unethical "doctor" i have ever come across. She was rude, passive, and did NOT even bother to diagnose my symptoms or do any basic/general check ups, despite my symptoms being quite concerning. She kept saying I shouldn't be booking / seeing new doctors and keep "jumping from clinic to clinic" even though I told her my regular doctor was away and I had no choice. Worst experience ever, I would even consider complaining to Medicare about her because honestly, who the eff gave her a Medical degree/Doctors Cert. She is HORRIBLE. Cant forget to mention, the receptionists are just as bad - rude, no manners, lack of energy. Such a joke of a clinic. Don't know who hired these people.

Dr Anjali Joshi is an utter disgrace to the medical profession. Rude, sarcastic, passive aggressive and lacks any sufficient knowledge in the field to assess patients. I will never step foot back into Tristar again. Reminiscent of a third world country in regards to said Doctor and Receptionist. Avoid at all costs.

Giving only a 1 star after my appointment I had today.
I’ve been twice to see Dr Juelem and she’s been fantastic, but today I had Dr Anjali and she was extremely rude to me and kicked me out after only being in her room for 10 minutes saying she didn’t have time for whatever else I needed-even though she was half an hour late to see me.
She also had a problem with me right from the beginning because I booked my appointment with her and not with Dr Juelem. I couldn’t book my appointment with Dr Juelem as I was told by reception she was on holidays so they just booked me in with another female doctor. Apparently this is against their “practice” to see other patients, and she could not stop complaining about it the whole time I saw her, even though I explained why I was booked with her. She was rude, constantly cut me of and kicking me out just topped it off.
When I go to see a doctor, I want them to be understanding and caring, not rude and “tell me off” because the reception booked me with her.
Someone like me who suffers with major anxiety, does not need a doctor constantly telling them off for booking with them.
DO NOT see Dr Anjali if you have even been once with another doctor at this clinic.

They charged me 342.0 for inserting a Mirena IUDI checked many places prices it was 125 or 100 or even less, and the reception said they have record file that Dr said the cost of the procedure! And she said you talk to Dr yesterday over the phone but you know, I actually saw Dr face to face!

This for Dr Gurpinder singh, he is absolutely amazing person with very good speaking person. He is a gem in the Tristar epping.

I have been going to this medical centre for about four years now and I have always been treated with the utmost respect. All of the doctors that I have seen and other medical professionals including but not limited to radiologists, physical therapist, audiologists have been extremely kind, caring, respectful and understanding.

If you are looking for a medical centre that has pretty much everything as well as a private hospital, coffee shop with great food and service plus a pharmacy that has the essentials and are extremely caring; you really need to give this centre a go.

If you are from out of town and need care plus need a place to stay and some specialists care, you can get the care here plus over the other side of Cooper Street and accommodation next door. There is also the shopping centre to get any supplies of food etc plus a lot more. You are close to public transport with it just outside and the train station down the other end of the street.

Honestly you really can’t go wrong with this centre and location because everything is here or in the immediate Street. The doctors here also speak multiple languages and have multiple skills. You are best to ring and find out who is best to suit you and your needs. I do hope this has helped.

Helen at reception is possibly the worst customer service agent I have ever dealt with. She has zero customer service skill and zero regard for the customer. No attention to detail and does not listen to the customer. Tristar would be losing money and clients by employing her.

She is a very bad representation of Tristar as the doctors I have had over the years have been good.

AVOID THEM IF YOU CAN. They have a serious problem in their administration and process. My day is wasted because of their misinformation.

4 WEEKS I HAVE BEEN WAITING FOR MY TPD FORM FOR SUPERANNUATION CLAIM THAT MY GP GAVE RECEPTIONIST AND SHE NEVER CONTACTED ME TO TELL ME SHE HAS IT. I THINK HER NAME IS IVY SHE IS OLDER LARGE LADY THAT COUGHS ALL OVER YOU OR U RING UP AND SHE'S COUGHING ALL OVER THE PHONE. I EVEN GAVE HER EXSPRESS ENVELOPE TO SEND IT TO ME THAT WAS $10. I could of had my money for TPD CLAIM 4 WEEKS AGO.
ALL THE OTHER RECEPTIONIST ARE FRIENDLY KIND CARING STAY AWAY FROM HER SHE HAS NO IDEA HOW TO BE A RECEPTIONIST. AND SHE NEEDS DEODORANT VERY OVER WHELING.
OR HOLD YOUR BREATH.