Tristar Medical Group Epping

Lovely and helpful receptionists.
Dr Fernando was my doctor for workers compensation and he took care of me. And after I was all healed up. I decided I would like to continue using him as a regular doctor. So now I see him privately. And he’s a very friendly, kind hearted man who makes me feel at ease and he explains things where I actually understand what it means rather than using the doctor terminology’s which sometimes are just too overwhelming.
Can recommend the practice and the practitioner.

Today there were some new staff. Lovely girls. Nad always polite and professional. Dr. Fernando caring and reassuring as always.

Well if the stars were a million I'd put a million, Dr Diana Petropoulos is absolutely the best.

Called ahead with a deep puncture wound to my leg. They were prepared for me. Very caring Dr and Nurse I could not be more happier with the way I was treated. Thankyou to those involved.

Thanks Epping Doctors, After a very upsetting day of going from Medical Center to Medical Center with my sick child the lovely staff let him see a doctor

I highly recommend Dr Diana Petropulos for her knowledge and the wonderful care she provides at the Epping Family Doctors Clinic - at Epping Family Doctors at 230 Cooper St Epping, and the polite and attentive reception team for their customer service. I recomend this new Clinic; I rated them 5 stars, but if I could I would've give them 10 stars.

Visited Epping Family Clinic in 1/05/2023 saw Dr Petropoulos she is a fantastic doctor, very caring and understanding. The only downfall I had to wait 45 mins to see the doctor.

The price for a private consult is $69 not $80 quite low compared to other clinics in the area and you get back $39.75 on the spot from Medicare so really you are only paying $29.25 to see a dr. All clinics are going private these days, you can blame the government for that after not increasing doctors wages for ages Aside from an increase in the rebate in 2004–2005 and 2005–2006, it has failed to stay on course with the cost of living, with the report citing a rebate increase of just 7.3% from $37.05 in 2017–2018 to $39.75 in 2022–2023. This is despite the CPI increasing by 13.9%, and the AWE by 14.7%, over the same period.

Unfortunately 2 of the receptionists were constantly absolutely horrible towards me and other people for no reason. Rude, always angry and talking down to the patients.
This has really messed with me mentally and I can no longer bring myself to make my own doctors appointments no matter how sick I am.
Worst customer service ever and I do not recommend this practice to anyone due to my personal experiences. Unless you like being spoken to like complete trash.
They also do not have a very good capacity for answering the phones.
I decided to book my appointments online, but still had to speak to the receptionist when attending, so I stopped going to them completely over a year ago.
I have since moved away from the area.

The doctors in this clinic need to be reassessed with their medical degree and how on earth did they even pass their medical degree. Not only did the doctor almost kill me with a iron infusion and now have constant heart pain and in and out of hospital but encourages me to take tablets i dont need.
This clinic is a joke how on earth did it get the approval of re opening with doctors who dont care about you and only their pockets.

Do not ever use this clinic.
In all seriousness, something needs to be taken up legally with this clinic.
There's no need to travel to a 3rd world country to experience a horrendous medical service, just come here.

Friendly service. Very professional and on time with appointments.
Taking into consideration the old owners went bankrupt.
The new clinic has certainly become much more efficient and improved on their professionalism
Definitely going to return

Had my medical fit examination today, went great! The receptionist's were very helpful and understanding so were the nurses, Dr Fernando is great doctor understanding respectful and funny! Made me smile alot! Thank you very much, thanks to them I had an excellent experience at this clinic 01.02.23. Have a great day!

Dr Fernando was highly unprofessional, waited a hour when had a booking at 1pm, refused to have me as a patient as was going through work, when all we needed was a referral for a MRI or Ultrasound.

There is only one receptionist that is the best to communicate with Christine if I spelt it right. That other receptionist is tge worst of the worst you can ever get no customer service skills no care no respect rude arrogant I don't even know her name I don't want to get it wrong but I think it's Helen maybe I don't know zero professionalism

This place is no longer bulk billed. 80$ for consultation is a rip-off. There are plenty clinic in the area. Never will be going here again!

Receptionists at the front counter are very cold and never listen to anyone. I called them yesterday for some reason but had very bad experience with one of the staff at reception. Apart from helen.rest of the other staff members are very rude and cold.

Ubsolutely usless service, cant even get thru to make an appointment, such a shame as there are good doctors there but reception stuff it all up everyone, need to get ur act together asap

What a joke of a GP clinic this is.i have gallstones, the doc told me there to small to have anything done about it and sent me home with a private specialist referral only cause i insisted on it, also hesitated to give me pain killers asked me to use panadol, (for gallstone pain) what a joke. After getting a second opinion from another gp clinic i was referred to a specialist within the public sector and i will have to get them removed soon. No thanks to this clinic!

Called at 9: 30 pm, website says open until 11pm. Was on hold for 15 minutes and gave up. How can a person be left on hold for that long? And apparently I was “number one “ in the queue. Terrible service