Tristar Medical Group Epping

This used to be a fantastic clinic. Then they got rid of the caring & friendly long-term receptionists they had & replaced them with 'cheap imports'. From there, it all went downhill. The new receptionists were cold & there were language issues.
My Doctor - who I'd been seeing for several years - quit suddenly because he was sick of the way both he & the staff were being treated by the clinics head office. Quite a few other Doctors have also quit because of how that clinic is now being run.

Waiting on test results for over 7 days because their fax machine and system don't work. What a shocker! No wonder they have gone bankrupt!

This used to be a fantastic clinic. Then they got rid of the fantastic long-term receptionists they had & replaced them with 'cheap imports' & from there, it all went downhill. The new receptionists were cold & there were language issues.
My Doctor - who I'd been seeing for years - quit suddenly because he was sick of the way both he & the staff were being treated by the clinics head office.

STAY AWAY FROM HERE. Incompetent drs, rude staff. They have been holding my $200 refund because of a service they failed to provide for about 3 months. It's absolutely ridiculous how this hospital is still running and hasn't closed down.

I have emailed them several times and they just don't give a shoot for their "patients". I was able to get the same treatment with another GP and she was magically able to do my iron infusion without poking me for 20 times. My hands were swollen and bruised because of all the failed attempts. I said nothing, I let it go. All i asked was they refund me my money because they could not perform the procedure and they said they would and the refund would come in 6 week. 3 months later, here we are and I'm still waiting. At this point, its not about $200, its about being ethical which LOL you all know.

I do not recommend this clinic.
The reception staff can be very rude and are 95% of the time, very unhelpful. This clinic never runs on time, they have a serious lack of communication between staff and seeing the doctors is a total waste of time unless you’re in need of a medical certificate. A medical certificate is evidently a quick fix to pushing patients out the door as fast as possible at this clinic. Dr Vivian consistently wastes my time in particular and there is also no point in ringing head office as the staff there couldn’t care less about contacting you to resolve any personal issues or concerns either. Bankruptcy isn’t a valid reason to mistreat patients.

Absolutely discusting I booked appointment for 1st July got message on the 30th June to confirm which I did got to my appointment and was told doctor no longer works there on this day and that they couldn't help me I will never go back to this joke of a practice no wonder all the doctors are leaving

Please be kind to the Doctors and receptionists.
This company is currently in liquidation and has applied for bankruptcy. All staff are waiting for their pays. Everyone is stressed and under pressure. I have seen that they are still trying to hire. The clinic is due to close in 3 weeks unless sold off. The administration team has that has been placed here by the courts to find the money to pay off the debts that Tristar’s employment team have incurred over the years. Employees have lost super/past sick leave accrued, leases have not been paid to buildings.
Drs have lost wages. Everything has to be fought off in court.
They are trying to find a buyer but anything that was in Tristar’s control is lost.
Please try and retrieve your medical information as soon as possible and have a back up clinic.
Please be kind to reception. This is not their doing. They are coming in to support the Doctors and patients and without pay at this point in time. Management has not offered any help or support and neither has the administration corporation that has taken control of the clinic. Please do not apply for any jobs on line!

STAY AWAY FROM HERE. Incompetent drs, rude staff. They have been holding my $200 refund because of a service they failed to provide for about 3 months. It's absolutely ridiculous how this hospital is still running and hasn't closed down.

I have emailed them several times and they just don't give a shoot for their "patients". I was able to get the same treatment with another GP and she was magically able to do my iron infusion without poking me for 20 times. My hands were swollen and bruised because of all the failed attempts. I said nothing, I let it go. All i asked was they refund me my money because they could not perform the procedure and they said they would and the refund would come in 6 week. 3 months later, here we are and I'm still waiting. At this point, its not about $200, its about being ethical which LOL you all know.

Today is the last time I ever try to call this clinic for an appointment. Not only did they leak my confidential medical information a year ago to another patient, they provided no redress and no reimbursement. The receptionist are incredibly rude always, over the phone and in person. And by the time you get an appointment you'll probably either be better already or dead.

Horrible service ‍️‍️ Can't get anyone on the phone even after waiting for more than half hour

I had a booking thorough injurynet at 9.45am. The booking haven't gone through properly and the Doctor accused me for the delay saying that the booking was at 10.45 and it's not their fault and none of their concern. I had to wait till 11.20 to be called in. Don't go there unless it's really necessary or and emergency.

The easiest way to book an appointment is telephone call. However, the waiting time on phone is more than tooooooooooi long. Once I called while I’m home and waited for about 40 minutes with no answer.the frustrating thing is I drove my car to the clinic and finish the booking and no one answered

DO NOT WASTE YOUR TIME! Dr Vivian Ouraha is not only a horrible doctor she is a terrible person. My aunt is bulk paying this women to treat her and provide general medical advice. You can only ask this so called 'doctor' 2 questions per consultation, as she escorts you out the door in a mad rush. Always late, and extremely rude. Do yourself a favour and NEVER attend this place

Not enough staff to take calls. Waiting for over 20 mins to get through to make an appointment!

On the phone waiting for so long I drove to the clinic and walked in to find one receptionist just standing there with no other patient in sight and my phone still on hold while I was there.lol? I was told there are 2 receptionists.hmmm only 1 in sight and the other standing around.this happens not just once but all the time and then after a long wait on hold the phone hangs up.great service.keep up the high quality standards!

Pathetic bunch.waited 25 mins on phone queue without any response.it is certainly not that busy.

This was our regular practice a few years back. We stopped going there as we found a new GP but since lost them and returned to Tristar seeing whoever was available as it's right down the road from where we live. The wait times for your appointment can be ridiculously long sometimes but we were happy with the service we got. For the last few weeks I have been trying to call to get appointments and can't get an answer on the phone AT ALL. Have had to book with the superclinic. Really disappointing especially as you can't even book online. After trying again today to call for an appointment and waiting on hold for 30mins I think I'll just be switching to a new clinic for good. It's just a waste of time.

Please go elsewhere. Wait times are horrendous and the reception staff are very unempathetic and dismissive.

Worst medical centre ever. Such a shame because this place used to be good but all the good doctors have left and now people are being treated by a bunch of duds. Dr "G" is very un organised. I had a appointment with him 2 weeks ago and hewas supposed to call me back for a phone consultation on that Thursday and he NEVER got back to me and this was in regards to results for my health. I have wasted my time trying to chase them up.

Very bad reception here I rang 8 times waiting 15mins each time. No answer.
Not good enough