The Hour Glass Melbourne I Official Rolex and Patek Philippe Retailer

Great experience from here. Salesmen called Peter looked after us and he was so friendly and professional.

A very warm and welcoming experience from Joanne at Hour Glass.
Very knowledgeable on product and very friendly. I look forward to being a long term repeated customer at this business:)

I had a wonderful experience shopping at Hour Glass Collins St store in Melbourne, the service provided by Joanne was exceptional, her knowledge and friendliness made my experience truly enjoyable. I strongly recommend anyone who is looking to start their watch collecting journey to pay Hour Glass a visit, as I am definitely looking forward to my next visit.

Amazing experience and unforgettable experience. Always providing their costumers with superb service. Very grateful to Yuan for being very accomodating and professional with all his dealings. Very memorable experience indeed. Thank you!

Purchased an AP from The Hour Glass recently. A big thanks to JoJo to help me find a gorgeous watch! Jojo has worked in The Hour Glass for more than 10 years, her knowledge really help me to choose the right timepiece. All my watches were bought from Jojo in The Hour Glass. Highly recommend The Hour Glass to my friends!

So many thanks to JOJO for her passion and profession. JOJO never lets me down to help me finding the lovely timepieces and I always feel happy with her. I have been dealing with her for a certain time, every time, I feel her patient and well-trained manner to assist me with the watches that I am interested in. Even though we are now in lockdown period, JOJO still keeps in touch with me by phone to answer all my enquires with her friendly manner. I cannot wait to see her at boutique after lockdown!
Highly recommend JOJO to anyone who wants to explore their timepiece collections in The Hour Glass Melbourne.

Moreover, strongly recommend The Hour Glass Melbourne to all of you, they always offer the most professional services to their clients. During this lockdown days, they delivery the products to me with professional staffs, bring the whole brand new package and unpack them in front of me, only after I have confirmed the condition of the product. I feel very satisfied with their service and I feel be respected.

I am very enjoy the shopping experiences in The Hour Glass and with JOJO, highly recommend them to all of you.

Daniel - you have truly gone above and beyond in hooking me up with a difficult-to-find and absolutely gorgeous grail watch. Thank you! It’s been a real pleasure to deal with you. I appreciate your knowledge, kind manner and honesty.

Alex - thank you for helping me! I appreciate the way you understood my taste in watches and suggested to me a watch I had admired many times online, sourcing it for me. I am very happy! Thank you so much!

Terrific experience at The Hour Glass and I look forward to visiting again with the lovely people there and the beautiful watches

This was my first time buying a Rolex watch from The Hour Glass. Rita was amazing, attentive and also went along with the surprise for my husband, he had no idea:). Thanks so much Rita, I will definitely be coming to the Hour Glass for other watches in the future.

First time bought a watch in hour glass and met Joanne. Many thanks to Joanne for giving us many sincere suggestions. The first Rolex is very meaningful to us. We are very happy and lucky to know her. Next time we have a chance, we will come again

I've been a customer at Hour Glass for 20 years and during that time I have had the pleasure of dealing with Bebe. She's knowledgeable, professional and works relentlessly to find whatever it is I'm looking for.

Hour Glass is an exceptional place to do business and I would highly recommend it.

A really positive experience and great demonstration of quality customer service. JoJo and Jerry have been extremely helpful through the whole watch buying process.

Visited The Hour Glass for the first time today and was very well looked after by Daniel. Dropped in to put my name down for a watch and was treated very professionally and kind even though I was not purchasing a watch. Daniel took the time to explain my choices as well as the heritage behind the brands which showed his knowledge and passion.

Note: Best to book an appointment or call up before visiting the store for best chances of being served:)

We purchased a Tudor watch with April. And we could not be happier with the experience and April’s expertise. She was so lovely and helpful right from the beginning. We’re over the moon with our purchase and she just made it that extra bit special. Would highly recommend.

Purchased a watch from Yumi just under a week ago, amazing service/knowledge of watches and was a pleasure to deal with.

I would recommend not only buying a watch from The Hour Glass but also to deal with Yumi directly.

Bebe and Jerry made my recent purchasing experience truly exceptional, pleasurable and informative. Wonderful customer service.
I was made to feel very welcomed by all the fantastic staff and I look forward to my next visit to the Hour Glass in the imminent future.
Very grateful for the many hours Bebe spent assisting me in choosing and sourcing the perfect gift.
Im a very Happy customer.
Thank you so much Bebe and Jerry.

Dealt with Yumi with my recent purchase and was extremely impressed. Overall a great place to buy watches.

Thanks Jojo, she found the watch that I wanted. The staff in Hour Glass are so nice and professional.

I had a great experience with Jojo in purchasing my first rolex. She was professional and knowledgeable and made the entire experience enjoyable. I look forward to visiting the hour glass again for my next timepeice.

David and Rita were amazing, took the time to show me through many pieces ensuring I was comfortable and sure of my piece before purchasing. Thank you for spending the time and will be seeing you guys again.

Great experience once again at the Hourglass. Jerry and Kelvin are the best in the business - always hospitable and helpful. Will be back again.