Plenty Valley Medical Centre

Dr Ahmed I found rude and incompetent maybe should go back to medical school and learn manners dreadful experience.

Having recently moved to the area I desperately wanted to find something local. My previous GP is now too far to travel to. So when I got sick recently I decided I’ll give it a go as it’s so close to me. Doctor kept referring to how I have no history with them and how she understands I have gone there as it’s after hours and my “local” GP may be unavailable. I explained to her that I had recently moved to the area and that this clinic is now my local clinic. I really felt like she just didn’t care to help me! I think I’ll keep searching unfortunately! I found her very unprofessional! No empathy whatsoever! Such a shame how it’s so hard to find a good doctor that doesn’t mind taking on a new patient who’s address is clearly in the area! I’m finding it really hard to get into one nearby… what I don’t understand is why was I told it was fine to go if it clearly wasn’t? I really felt like I was being shrugged off!

I have nothing but praise for Dr McKenzie and Dr Ahmed, whom I usually see at the clinic. Today I had the misfortune of seeing Dr Hanaa Ibrahim. She initially tried to refuse to provide the treatment I needed and was rude and disparaging about my medical needs. Not only would I not suggest booking an appointment with Dr Ibrahim, I will also be escalating the issue to the practice manager as I believe she is doing more harm than good.

NEVER GO HERE!
Dr Hanaa Ibrahim did not do her duty well, my cousin went for pain in the abdomen but she said I will not see you without a previous medical history and wrote a blood test to be done without even finding what or where the problem is.
Please help other to know about the place.

Unfortunately I have been treated very poorly by a number of doctors here. Yesterday was my last straw before writing this review. I had a Telehealth appointment and my friend was in the car, which was fine but the way I was spoken to was appalling especially around such a sensitive topic which has caused me a lot of worry and stress. I was left so embarrassed and felt down for the rest of the day. He was not helpful at all and he didn’t give correct information.

There is one doctor here who I highly recommend abd that is Dr James McKenzie, this review is no reflection on him and the work he does. He actually shows empathy and compassion towards patients. He is very helpful, patient and in no way condescending like some of the other doctors.

He only works there Monday and Thursdays. I will only attend this clinic now if I can get an appointment with him. And if I need medical attention on another day I will be going else where from now on.

In stark contrast to other reviewers, I saw Dr Hanna Ibrahim yesterday and have a completely different perspective. Dr Ibrahim obtained a family history, this after apologizing for being a little late because her previous patient was a new patient and she wanted to set her at ease and obtain a complete history. FYI: Until fairly recently I was on faculty at a medical school, I have good idea about what I can expect. Dr Ibrahim is by far the best MD I have seen in the 21 years I have been in Australia. I would recommend her, and have done already, to other patients seeking an attentive and clearly informed MD. I am sorry that other patients do not feel the same way. I, however, am going to ensure moving forward that I ask to see Dr Ibrahim.

Dr Hannah is a disgrace to the profession of doctors, blames a patient for administrative faults on part of the clinic and expects a patient to know the ins and outs of a working clinic. Incompetent and lacking in values of basic empathy. Horrible! Change ur appointment if you do get her or change clinics!

Made an appointment here as my usual doctor was booked. Awful experience with the doctor I saw (Dr Hanna Ibrahim) No compassion or empathy. She cut me off while trying to discuss concerns and why I was seeking an appointment. You seek a doctors appointment for professional advice and you will not get that here. She was completely unprofessional and rude. I completely agree with the other comments about this doctor. I would not recommend this place. You will be better off going to the Mill Park superclinic if you need a one off appointment.

Made an appointment at this Medical Centre as my usual doctor was unavailable.
I saw Dr. Hanna Ibrahim, but I use the term 'Doctor' quite loosely in this context, as the treatment I received was undeserving of this title.
She showed no care, empathy or compassion. I was appalled that she refused to treat me as I didn't have medical history with them and told me 'there is nothing I can do if she has no records to compare to'. She was completely rude, dismissive, unprofessional and incompetent in her practice. Please do not see this doctor. I left feeling very upset and my problems unresolved. To mistreat people at there most vulnerable is unacceptable.

Most certainly wont be going back to this place been going for years a certain dr theo is very rude a i was told 160/100was nothing to worry bout dont believe that when my head felt aweful

"STAY AWAY FROM DR HANAA IBRAHIM", my cousin went to her acute pain in the abdomen but she straight away refused to listen to her and directed her for a blood test without even knowing the symptoms, are the pathology paying commissions to the doctors? , I cannot get over a doctor like this, please help those who want to go here to stay away or face the same treatment #NoDiagnose only blood test.

Dr Hanaa Ibrahim is dismissive and brushes you off like another number. I've only been to this doctors a bunch full of times and dont have a set doctor. I booked in a phone appointment with her to get my script (like usual) and was told by Dr Hanaa Ibrahim I'm unable to get the usual script as she is not my normal doctor (although I don't have a specific doctor) and was very rude and Unprofessional and told me I am lucky to have answered the call as it almost ran out and she stated "I am lucky and next time I should be more quick to answer the call as she was finishing her shift and about to go home" such a rude lady! I would give this Clinic a rating of "0" for this unprofessionalism but unfortunately thats not an option.

Disgusting service from Dr Theo. What a joke of a GP, so rude and dismissive. Not at all what a GP should be like. Should be ashamed of himself.

Had the first dose of Covid 19 Pfizer.
The day later I was not feeling right and was very sick and had alot of symptoms that didn't add up. I booked an appointment with Dr Hanaa Ibrahim, I explained to her what was going on and my symptoms and she had no consideration or care whatsoever and was so quick to get me out of the office and said it was normal and offered no support. I had to ask her on the way out if there was something i could use to ease the symptoms and basically said try gastro stop and see if that works. Dr Hanaa Ibrahim is a very dismissive person and has no time for her patients.disgusting service

Really gone downhill this place. Years ago it was fantastic but I have found even Dr Lunn very dismissive now. It just seems to be all about get you in and out as quick as possible. Phone systems never work and you spend ages trying to get through. The place gives an sense of chaos and no body seems to be steering their ship.

Dr Hanaa Ibrahim, is an amazing Doctor first doctor I have found that actually cares and wants to help me with my issues. Very professional but also understanding. Thank you Dr Hanaa

Have been attending this clinic for over 8 year's now, Could not be happier with my doctor James and all the reception staff
Always welcomed with a smile
Thankyou

Everyone in this place is so nice and welcoming, especially Dr Manal, I come to her with so many concerns and she is always patient with me, and she takes time to make sure that I understand everything, and got what I am there for.

I’ve been visiting this clinic for many years, the receptionists are very friendly.
I’ve been seen by Dr. Manal Saka, she is very professional, caring and always ready to help.
Dr Manal explains everything to me in a very clear manner.
I would highly recommend Dr Manal to everyone.

Had an appointment at this clinic today because my usual GP was fully booked. The staff in the reception area were welcoming and helpful. However, Dr Hanna is quite dismissive and cold. To start with, she didn't come to greet me from the reception area, she shouted my name from her office. I mentioned I had been sick for a week and explained my symptoms. She didn't acknowledge my concerns and just said "do you need a medical certificate then? " And handed it to me as if to urge me out of her office. I had to ask on the way out of her office if there was something I could do to alleviate my symptoms. She just said "try gastro stop" and that was the end of my appointment. Maybe the other doctors at this clinic are more professional and welcoming judging by other reviews, but I would not advise anyone to see Dr. Hanna.