Plenty Valley Medical Centre

First I would like to say that the reception staff were really nice. However Dr Hanaa Ibrahim was anything but. She is the worst "doctor" I have ever seen. She's rude, arrogant, condescending and impatient. I paid for zero outcome with her. I'll never go back and would suggest others to look elsewhere. Also take any good review with a pinch of salt.

Rude and money hungry. Why call me in to get results of tests when only half were ready? To get two payments out of me? ! I received a message saying the Dr.needs to see me only to be told the results (for half my tests) were clear! Frustrating and I was spoken to like garbage when I questioned this! I do NOT recommend this practice.

I highly recommend Dr Hanna, she is highly knowledgeable and experienced in her field, is fantastic for the whole family. It’s hard to finding a good GP let alone a female one and Dr Hanna is excellent. When seeing her she listens and supports, and always accommodates my family and I. No question unanswered when being consulted by Dr Hanna, her availability is fantastic. I highly recommend

One of the worst visit and doctor is pathetic full of attitude, first time and definitely will be the last time robing people their money for doing nothing

I attended the clinic today and saw Dr Hannah Ibrahim. During my consultation she listened to and addressed my health concerns. She was very thorough and professional. Dr Ibrahim took the time to explain what procedures needed to take place and made me feel relaxed. I am very satisfied with Dr Ibrahim's service and i would recommend her in the future. Thank you Dr ibrahim

I'm a patient of Dr Hanaa Ibrahim for a very long time. She is one of most experienced doctor with a gift of diagnose the problem at the first time and prescribe the right medication. She is very patient and take the time to listen to gives the right advice at the first glance. I always commend Dr Hanaa Ibrahim for her professional conduct and caring of her patients. She is an asset to any clinic she practice in.

Ive been going to Plenty Valley Medical Centre for many years, Dr Hanaa is an amazing doctor. She always listens to my concerns and assists my family and I with our concerns. When booking here for the first time, i recommend asking for Dr Hanaa.
Thank you Dr Hanaa

Have been a patient of Dr Hanaa Ibrahim for 7 years she is the best doctor I have ever seen, just recently took my daughter to see her and she was fantastic with her

After having a string of bad experiences with GPs in the area I was convinced to find a GP that was supportive and thorough. Dr Hanna is exceptional. She was sympathetic and supportive particularly throughout my high risk pregnancy, answers all my concerns and encouraged me to contact AHPRA to report malpractice of a previous GP from a different clinic. She will fit my child in whenever she can and listens to my concerns. She is the only female doctor I’ve seen to work after hours on weekends! Can’t fault her.

After being referred for an ultrasound by a doctor at this medical centre, was forced to pay $60 for a doctor to read the results to me over the phone for a grand total of 3 mins. Disgusting.

Made a second appointment for test results, the Doctor thought it would be good to make me wait an extra half an hour and when i did get in he had no idea no advice just gave me a referral for a Prof I can’t even call (i have to wait for them to contact me? I wonder what this is going to cost) all for the bonus cost of $70 great 5 minutes of work, last time i will be attending this clinic

Needed my 14 month old seen as she is unwell and unable to get in with her regular GP clinic. Was able to get in on the day and saw Dr Ahmed he was very gentle and caring with my daughter and reassuring to me! He made sure to check everything and was kind

The clinic is clean and is in a convenient location with lots of parking and with coffee shop and next to chemist warehouse if you need to fill a script. I think they also have pathology and a nurse on-site. Reception staff were kind too. Would recommend Dr Ahmed

Terrible customer service. I went there when I was severely coughing from throat pain and got turned away by reception just because they were about to close. The receptionist then rudely asked what was the matter and immediately turned us away repeatedly saying how they were about to close. No one was waiting in line too! They really couldn't spare 5 minutes. I don't think genuine kindness or consideration exists within the staff at this organisation so you're better off looking for a GP that's more professional and far away from here.

I made an appointment for today 6 December. About 9 months ago My file was electronically sent over from another clinic as my normal family Doctor was going to retire. The first words that came out of the Doctors mouth today, “I see you have not been here since June and it appears that you are going to two Doctors. She told me that she was not going to be my doctor if I am going to both. She obviously knew from the electronic file that I did visit my old Doctor in September, and as I explained, my former doctor had to do an assessment on my capacity as I was changing my will.he was more qualified to do that than her as he has been my family doctor for last 20 years. The doctor today refused to give me a referral for a podiatrist because it was classified as a care plan, and I had to make another appointment to come back to see a nurse. She had no time, and today’s consultation did not provide that time. She did however give me a referral for an eye specialist. This clinic no longer bulk bills unless you have a concession card.no wonder it was easy to make an appointment and get seen straight away. Not enough clientele. Made another appointment at my old doctors clinic to get my referral for podiatrist.can’t get in until late January 2023.it makes you wonder. Disgusted in the behaviour of the Doctor today. $$$ was her only concern.

Wish I read the previous reviews before confirming a booking with Dr Hanna.
I don’t go to the GP often as I’m not I’ll often, and when I walked into the meeting I said I was here to discuss a few issues I’m having, her immediate response was “because I don’t have a full medical history for you, we have to keep this appointment to two things only”
That hurt.
And when I was explaining my symptoms, she would continually interrupt my.
After about 4-5 mins she’s ends the appointment by saying “I guess you want a med cert”.
No, I want to talk about how to make myself feel better.
One of my symptoms is a deep cough, to which Dr Hanna states “it mustn’t be too bad a cough if you haven’t coughed once in the my room”. (In the 5 mins I was there).
She didn’t hear me coughing up a lung in the reception area……

But I found the reception team helpful.
Never seeing Dr Hanna again.

If I could give it 0 stars I would.
My mother couldn’t attend her usual GP as it was the long weekend, but found this place taking patients and couldn’t wait the 5 days for her regular GP as she was in pain.
She told me the Doctor yelled at her, saying she doesn’t take people over 70 as ‘you’re too old and on too many tablets’ and ‘I’m only seeing you so the receptionists doesn’t get into trouble’ and then when my mother was taken aback and said ‘sorry? ’ The Doctor laughed and said ‘Oh are you deaf too? ’
Outright unprofessional, rude, and condescending. Please do yourself a favour, AVOID the lady doctor, possibly late 40’s or 50’s, Lebanese or arab or Turkish.disgusting woman.

Absolutely disgusted that this clinic has dropped bulk billing & then blames Medicare for their decision, saying “Medicare is forcing us to do this”.
Rubbish!
The cost of everything is skyrocketing at the moment & this clinic decides to impose out of pocket charges just to see a doctor, for their existing patients!
Health care is a necessity, not a financial bargaining tool, this clinic should be ashamed of itself!
Never going back, suggest everybody else doesn’t either!

Dr. Was nice and professional. Reception on the other hand really needs improvement. I was late for my appointment and was told it needs to be rescheduled some other day. I immediately checked in health engine and there was an available appointment in 30 minutes! It’s either the receptionist is LAZY, HAS NO INITIATIVE to look at the computer and find an available appointment (the computer is right in front of you for God’s sake!) or simply has NO EMPATHY in helping patients. Why tell me that the appointment will be rebooked some other day when there is an available appointment in the next 30 minutes? Unbelievable!

I saw Dr Ross Wines today for a skin check. The service I received was extremely poor. First of all he was was half an hour late. When I went in he asked what I was there for. I advised him that it was for a skin check and asked if he could write me a referral for an allergy test. His response was " I have my specialist hat on today and you'll need another appointment for the referral. At the end of my examination he asked how my skin rash was because he could see it around my eyes, however he refused to give me a referral because my appointment was for 20 minutes, which was already up. When I went to pay I realised that I had only byin his room for 10 minutes of my 20 min appointment however he still refused to give me a referral. So I made an appointment for the following day with my usual GP Sr Theo. I will not be back to see St Ross Wines again. I will do my skin checks elsewhere

My 5 stars go to Dr Saka and Dr Ahmed. I usually see Dr Saka who is fantastic but this week I accidentally split my finger open and showed up at the clinic without an appointment. I was bought straight in to see the Nurse and Dr Ahmed who immediately cleaned me up and sent me for Xrays before stitching my hand up. He did a great job and was extremely gentle, caring and professional