Pinsent Hotel

We went for dinner after a family function, and it was great except for the fact that there was an incessant banging coming from the kitchen. We figured the chef was making schnitzels or something, but maybe just not during dinner service? The food was good. And it wasn't too busy.

Not worth saying too much. Food and service was fairly ordinary. No wonder the place is empty on Saturday night

I was with a party and we all got out meals at the same time but they clearly left mine sitting there for a while because it was cold and dry. Dissatisfied in this place now used to be my favourite until new cooks.

Would live to see some vegan options on the menu! Friendly customer service and spacious dining area.

A basic but well maintained hotel room for a good price, especially as it included a bathroom.
Top location, far more convenient than many of the motels.

Friendly service good coffee, sausages where very tasty just a little tough
Prices reasonable

I started with 2 stars, but added an extra for the previous visit, which was better than this one. Lovely staff, drinks came quickly to the table. Ordered 2 seniors meals, one which was chicken caesar salad. They arrived, but no chicken on the salad. I returned it and watched the chef being informed of her mistake. Then I waited and waited and waited. Eventually I caught the eye of a waitress, she was shocked. Heated words in the kitchen between staff (its an open kitchen guys, we see what's happening).
Finally my salad came, which was excellent btw. We had ordered sweets at the beginning, so when our meals were finished we moved our plates to one side so staff could see we were done. Nope, nothing. Ended up speaking to a young staff member, told her we were ready for sweets. Another 15 minutes wait while our pre made sweets were delivered. 1.5 hours in total for 2 very simple meals. Table service is good IF you have the staff to cope. I know its COVID safe etc but there needs to be a way in which tables can 'flag ' a staff without having to yell, or train staff to look at all tables, not just the big $ ones. AND get the orders correct. (The roast Turkey looked disgusting, big slabs chucked over the top of the veggies, but apparently tasted good.not very professional)
Disappointing.

Good old venue in Wangaratta CBD, with pokies, TAB & bisto.
Bistro service was quite rude to family and the food was over cooked. 4 stars as the rest of the bar service and venue were excellent.

Our family group was travelling through Wangaratta and decided to stop for lunch. Given that the two hotels in the Main Street were closed we went to the Pinsent. On arrival we were met by Bree who clearly did not want to accommodate us. There were many empty tables yet she said she didn’t think we could get meals. Admittedly it was about 1.30pm and there were 12 of us. We said we didn’t need to sit together as there were 3 family groups. She said there were only two cooks on so the menu would be very limited and that we would have to wait at least half an hour for our meals. She also said that we should have booked for a large group. She clearly did not want us there. The manager who came to take our order was absolutely lovely and the food was excellent. It is just a shame that as visitors to the state we were treated so rudely on arrival. In total we spent over $400. My daughter in law and brother in law wanted to leave because of her attitude but I am glad we stayed as we did have a nice experience and hats off the the chefs for good food,

Disappointed with this place, public bar shuts at 7.30 pm on a Thursday night? Other side is family oriented but they have table service only and only does one bill, so we ate in public bar. Food was ordinary and had to wait. I was told by a local about it. Only good thing was bottle shop next door to grab a couple after public bar shut. Barperson didn’t even smile must really like the job. I wouldnt recommend it

Great service and better than regular pub food.
They do full table service and are always quick with drinks

It was a holiday period when we came. Dont forget to book or else you will miss them.
Waiters are very friendly and attentive.
Although we waites quite a bit (no issue) but the food came was superb. It was delicious and glad we made it here.
They dont compromise on the quality of the food.

As for drinks, they have a lot of selection for the drink.

Overall, very enjoyable experience. I see lots of family with kids coming here.
Parking is easy to find ad well

Best Seafood Fettuccini, is a must!
Friendly and helpful staff, great service all-round.

Excellent place for the price. Room had space but the furnishings could do with a refresh. Nothing broken, just felt dated. Can come and go at all hours with room key.

Food was excellent however the male Toilets need cleaning more often as they always smell of urine. Yes I'm aware it's a Toilet and for some reason people are pigs. Please clean way more often.

A lovely building C1850 which has a soft country charm and hint of elegance left from a bygone era. The bar is impressive as you walk in which seems slightly wasted on the drink thrown together in a glass. A lemon lime and bitters yes its basic but I've had way better elsewhere. The menu is slightly unimaginative but solid enough. I have tried a few things over time and must say the presentation is variable. I ordered roast of the day no vegetables except the potatoes and salad as I explained to the waitress I don't eat vegetables. The meal came with potatoes boiled not roasted and a handful of peas swimming in the gravy. I dislike peas the most (my pet hate) so the first few minutes spent scraping them to the side as my meal went from hot to warm. The lamb was pre boiled and then dished up as a faux roast. Not that impressed although it was tasty enough. The waiters are just food delivery people as they don't really "wait" on you its a bit set and forget. We fancied dessert so asked the "waitress" for the menu which she delivered to our table then disapeared. We waited while the other patrons left and staff cleared tables. The open kitchen is a great idea as you can clearly see the staff packing away the nights pots and pans. No waitress came for our order so we gave up, paid the hefty $70 for the garlic bread and a few slices of roast and departed. Yes, I'll go back as I'd like to try that apple pie.
In general the Pinsent dining experience offers visually way more than you get.

Went for dinner on Sunday as previous times I have gone it has been really good. Can’t say the same for this experience though. You’d think after waiting an hour for our food that at least the chips would be hot but they obviously had been sitting there for awhile. Meals came out at different times and the lady who took our payments was incredibly rude and had such a bad attitude. Very disappointing and won’t be back.

Full table service for a pub? Sat down at our table then waited 15mins to even have someone look our way. Took us to go upto the bar to be told, no go back to your table and wait for your drinks order to be taken. Finally when drinks order is taken then taken another 15mins to be brought over. Then our meal order is taken with our group of 10, our meals have only just started to arrive out 1 at a time, currently still waiting on 6 other meals to arrive while 3 of us have eaten, 2 guest have gone home. Really has put a downer on our night. Management needs to have a look at the system they have in place, as what you are doing now is not working. I hope you listen to the feedback that you customers give. It's not the waiters, waitresses kitchen or bar staffs fault, they kept up best they can manage.

The service and meal was superb. We hadn't been there for some time, they seat you and take your drink & food orders from the table. Awesome experience

The pokies area is full of lovely service and lovely ladies/gentlemen employed within that area.plus they have a great range of games.