Nando's Watergardens

Just ordered some nandos via uber eats from watergardens, ordered 3 pity's and only received 2. And of course trying to call and phone keeps ringing engaged, how is the phone so busy if they don't take orders over the phone. Pretty disappointing

It took 52min wait to serve. We had children.
After that cold chips came when a plate of mixed flavor of herb and mild chicken The ch could not eat as all chicken got spicy flavour. The share plate came with only two fork and knives when we had five people. Then my son had to wait in line for another 7 min for servettes and cutleries.
It was not busy. The staff had a stern face.
Pathetic service!

For take away ask the chicken to be chopped Small bits never did. Peri peri chips only top chips had salt bottom didn't in the box.

Well located.
Customer Service needs a 159% overhaul, as Staff seem more preocupied in chit chat rather than attending to custoners whom were waiting to order or be served, as orders where not taken to table. Furthermore, some of the dine in orders were in take out packages and placed on the shelf, without even calling out the name of person who placed the order.
The 1 Star is well deserved, until they get their Act together, as it is quite clear from other reviews, that customer service is well bellow unsatisfactory.

Nice experience, welcoming and friendly staff, large space to sit outside and moderate space to sit inside,
cozy for a windy weather to sit inside, the area around sink is a bit unmanaged and there is a sitting place right next to it, which would result in an unpleasant experience, may be its good to tidy up or re-arrange sitting n clean a bit more in that corner,

Hygiene needs to improve indoors, heaps of drosophila flies in the corners, floor is quite dirty and greasy, does not look like it gets cleaned daily,

The location is a bit tricky to find if it is your first time to visit, the GPS will guide u to go towards the train station side but there will be no Nando’s on that side, It is on the back side of that road,
Hint; look for Big W or Gloria Jeans and coffee and u will see it then,
Plenty of parking space outside and easy access,
A pleasant experience overall, taste is standard so enjoy the meals and have fun. ;-)

Once again this store has left out part of our order. This isn't the first time and I'm sure we're not the only people that its happened to either

Great service and was happy to have been served free chips too. Celebrated a friends birthday here and it was a fantastic experience.

The burgers were served cold, I got a drink that I didn’t ask for and I didn’t receive the chips that I ordered, then they expected me to pay for all of it? Absolutely disgusting service.

Waited 40 minutes for my food to then have dry chicken. Almost couldn't eat it. Very disappointed

The customer service here is very poor. They don't know how to manage when its busy. Chips were cold and old had to return to get fresh ones. Cleanliness needs to improve.

This is the second time I have ordered chips from Nandos Watergardens and once again the chips were absolutely disgusting! First time ordered, the chips were off cuts and tonight we ordered them again as maybe we thought we would give them another shot and this time they were soggy, cold, burnt and off cuts! Helping to support local businesses but never again as the quality gets worse and worse! I have made a few complaints but there falling on deaf ears! Disappointing!

Couldnt believe she remembered my order after 3 months of lockdown. Great work. Food and service 10/10.

Ordered delivery at night during stage 4 lockdown. Bag wasn’t sealed and chips were open inside bag. The half chicken i ordered was inside a box that was half full with sauce.

Absolutely disgusting and unprofessional. Don’t buy from them!

Staff are unable to follow specific requests. Extremely stingie with the ingredients. I was lucky enough to find one little piece of chicken in my paela which was so dry I couldn't even eat it. I also got the halloumi sticks which were 3 tiny pieces (half the size of one normal one you'd normally get).
Never again will I waste my money at this store!

Great friendly staff. This is my go to place for lunch every Monday that I’m in the area for work.

I think it's absurd that they don't except cash to buy food but happy to touch everything else and my receipt. When are business going to wake up and realize that not accepting cash is illegal.
There loss not mine.

We ordered Nandos for the family. Very happy, food was fresh And well presented also chips were full and our order wasn’t missing any items like other take away restaurants. Love the chicken

Worst Nando’s ever. Will never go back. Avo & Bacon salad was just a waste of money. Bacon wasn’t Crispy at all and found only 2 pieces of avocado in the whole salad.

Worst Nando’s in the melbourne
Unprofessional staff
Worst customer service
Too long wait time

Ordered Nando’s today for take away. The chips were soggy with minimal peri peri flavor. The burger I ordered was nice except for the egg white being raw and gooey. Considering it wasn’t busy their is no excuse.