More Telecom Pty Ltd

Very helpful service from John & Hector who corresponded with me via the More Chatbot feature to help me transfer my mobile plan over. I was sent a SIM card from Tangerine (sister company) instead of More so spoke with John to confirm that this SIM card would still be viable, and then later got help from Hector to have it manually activated and transferred. (Not given full 5-star rating due to the initial issue of not receiving a More Telecom SIM card and needing to contact staff to get it resolved).

Customer service officer Mr Rem was very attentive and polite. He was able to empathize with husband's hospitalisation, therefore he made a decision to waive our 4 days worth of NBN service when we cancelled their service due to the fact that we were moving to another address. Well done!

Marcus was extremely helpful and solved my problem in less than 10 mins. I could no recommend anyone better

Great company so far, I saved a lot going from Telstra to More. Thanks for the great customer service and for answering the phone quote quickly too. Angel was so helpful and made me happy by extending my payment date. Very happy customer

Has taken over a week to port my mobiles over with still nothing have kept continuously contacti them only to be told to hang on another 24 hours every time I tell them to stop so I can get another carrier that I can use

Sofia is so kind and helps me solve my problem fast and efficiently. Appreciated her support.

I would like to thank John for resolving my connection problem with More
Regards
Bob

Omg Mhae was a god sent, she has the patience of a saint.
I do not understand this very much and I asked my son to help, but both of us got frustrated so I put it away for another day.
Today was the day and I lucked out and got Mhae who listened to me reading the screen and tell me what to do next, she was so excited for me when it connected.
It may have taken me a week to get organised but if I knew there was a Mhae at the other end of the phone, I would have called sooner
Thank you More
Thank you Mhae

Customer support is very nice, helping me config the BYO modem, the net is fast and stable, thanks

Tangerine had my new modem to me within 3 days of placing the order. The connection was activated quickly. The WAN connection had an interruption that was quickly resolved by the prompt technical support.
A+

Joseph was excellent and very patient, it was very clear that he new what he was doing, thanks

I've just swapped over from Telstra to More and so far have found Customer Service Sales (M Gomez) and Technical Support (Jec) very efficient in helping me get my new system up and running. Their costs are more economical than Telstra so I hope I will continue to be happy with my swap over. Thank you

Was having trouble setting up my wifi on my own and I then call the support. I was answered by lovely Marge and my internet was all set up in 2 minutes. Amazing Support!

All good finally. Took a while to get it all sorted but after I got the new box I was able to get the net and home phone working with help.
Much appreciated

I am really happy with service i received from Angel today. She is really an angel. Very fast and to the point.

Very patient in assisting with modem reconfiguration. Polite, helpful, and we eventually got there!

The technical assistant Ralph helped me with my two issues in a polite manner, always being thoughtful and helpful where he could be of assistance. Thank you, Ralph, and the More theam.

I had an amazing experience and am very satisfied by the service from Joseph, if I have a issue with the connection in the future I hope I have him to assist me with it. Thank you Joseph for your service!

Jec was absolutely amazing, friendly and so patient with me, he resolved my internet technical issues very quickly.
Thankyou so much Jec.
I wish I could give you a 1 Million star rating

The tech support I received today was fantastic. The guy was very helpful and patient. Much appreciated. Thanks