Medical One - QV

Terrible. Waste of time and money. From the reception to the doctors no one has any knowledge. Terrible system and service too.

In response to your response:

I did not attend for myself. The appointment was for my 12 months old. Your reception response of no idea is right on point consistent with their service or lack of. Also consistent with the doctors on at the time.

Not even bother to call back to the patient for the result and we waited for a month and when we tried to call back they said we have to wait for them to call on Saturday. Too much fuss just for the blood test that we never got the result back. Terrible service.

Guaranteed 1 hour wait (minimum) before you will be seen for your appointment. Until they start offering a service where they contact you in advance to warn you, don’t show up until at least 30 minutes AFTER your appointment time.

Absolutely rubbish service - left me sitting in the waiting room for 40 minutes. When I asked the doctor had been delayed - but had I not asked they probably would have left me sitting there til closing time.

I'd maybe try somewhere that sees you as a patient rather than a number.

I'm very dissatisfied with my recent medical consultation with Dr. Jun Feng, and I have concerns about his medical expertise. During the visit, I felt like the doctor was dismissive and somewhat discriminatory. He was be like if you r a student, u r 100 % merely trying to avoid the homework or exams and seeking special consideration. Towards the end of the consultation, without inquiring about relevant medical information, the doctor abruptly asked if I might be pregnant simply because I am a woman.

Last night, after consuming food that may not have been fresh, I experienced continuous headaches and vomiting. The vomiting persisted until the early morning hours, and I could hardly sleep after expelling most of what I had eaten. Prior to these symptoms, there was a peculiar incident where I suddenly couldn't control my speech and struggled to communicate properly. It turned out that my cat was trying to jump onto my computer, and as I spoke to the cat, I found myself unable to articulate properly.

The vomiting and headaches have persisted, but when I attempted to explain the situation with the speech disorder, the doctor interrupted me and did not display patience in listening to my full account. Ultimately, the diagnosis given was that these symptoms were a stress response resulting from being frightened by my cat.

In addition, the website is difficult to use as it always shows an error. I have tried for about 15mins before change to make an appointment by phone.

I initially gave 1 star after my husband's first visit Medical One for his low back pain as unprofessional treatment and management, also he was sent to the emergency room after taking the medicine which was described by the doctor.

Today, I finally decided to edit the review, and upgraded the star. We will give 4 stars to both the manager, Rita, thanks for the re-management, and Dr Bhagadatta Chakma, thanks for the professional treatment. My husband is getting better now.

I felt extremely upset to the Medical One at the day my husband was in the emergency room. But I still need to apologise to the manager, Rita, she was surfuring my bad mood during our first conversation. That's unfair to her. I'm sorry!

I learnt a lot from this experience. Not only getting more knowledge or information about the Medicare and our private insurance policy, but also learning a great lesson that healthy is everything.

BTW If you felt unwell about the experience in anywhere, try to communicate with the manager first. I think they would find a way to solve the issue. Thanks!

Receptionists were friendly but the charge for consultations are not worth it. I just got a very bad experience there. I called them to check if they do a medical check up which includes the xray, blood test and urine test and they told me it was $125 for it.when I come for the appointment and see the GP, she told me it was $365. I came in with misleading information and got charged 125 and they are gonna charge another 365 for the check up. As an international student here i feel like i’ve been scammed. Dont go here.

Edit: Someone called to discuss and said it was a misunderstanding. Nevertheless, a less than 5 mins consultation just to get a referral letter (no check ups done) for $125 is absolutely ridiculous. Note that the price mentioned is for the weekends. I think it costs around $112 on weekdays.

Their new booking system is still not working for most of the functions. Can't check my previous or upcoming bookings. I can't cancel the booking or reschedule online. I have to call and wait on the phone forever. And now I want to make an appointment online, booking system is not working at all. Not available time slot for all doctors up to Dec. Please fix the system.

The reception retained my ID before I had the consultation with GP, I think it is the way they have in case patients don't pay the bill. But she didn't give it back to me after I paid. If you have the responsibility to ask for ID then it is your responsibility to return it. I remembered when I was almost home, called three times, no one picked up the phone then I had to go back. Also, this place charges $112 for stsndard consultation.

Have been a patient of this practice for multiple years and have consistently (almost always) had disappointing experiences. Running 30 minutes late at best most days, doctors giving incredibly brief consults with very little patient care or empathy. Was fine to deal with all this when it was bulk billing but now that there’s significant out of pocket costs, don’t bother going here.

Worst reception staff existing ever. Don’t know how to communicate and talk to people. Charged 130 dollar for a standard consultation. Worst place I ever visited. Never going back.

Came for a GP consultation after catching a cold from the weather.

Made my appointment online and it was very easy. When I arrived, Natalie was my receptionist. She is very helpful, nice and was able to answer my question regarding student insurance on top of booking me in for my appointment.

I had to wait 20 minutes past my appointment time but it was no issue (I highly recommend expecting a wait time based on the reviews. You will have a better experience if you slot in a waiting time.)
Dr Margaret Elder was my doctor. Absolutely lovely person. She was kind, friendly and thorough with my examinations. If I had to return in the future, I would not choose any other doctor.

I only went to have my blood drawn, but everyone is very nice. The lab techs are very good.

I’d had a wonderful experience with Dr B. Chakma. He’s efficient, thorough and very knowledgeable Dr. He knows what he is doing, I would recommend him to everyone.

Something is seriously gone wrong with the management of this medical practice. Charging for the face masks in the March 2023?

Had this worst consultation experience in my life. Dr Jun Feng was extremely impatient and unprofessional when I tried to ask medical related questions. He threw bad attitude and not nice words towards me. Had no idea why a doctor can be this rude and grumpy. Would definitely never come back again.

Worst place to receive medical treatment. Incompetent, slow and puts the live of the patient in danger.
Please refrain from going here.

I've seen a doctor and doctor is so nice. However in medical certificate, my name is wrong so I called back for new one on email and new certificate paper but they didn't print the new one that make me disappointed of their work.

I see Dr Stokes. Have for years. He is very good. Wait times to be expected with good Doctors. That is all.

As for this Medical One in the heart of Melbourne, I got my name wrong yesterday, and I misheard my name when I told me that they called the number, 1) I will not be refunded 2) I will spend 100$ to register again.
There is really something wrong. First of all, the doctors in this private hospital can't pronounce the patient's name correctly, and secondly, they read my ID, so it's impossible not to know my name.
The attitude of the front desk was too arrogant, so I blocked the front desk and said that I could not pay any more, and asked their doctor to prescribe me a new case and find their manager.

Finally they finally agreed to reopen the case for free for me
It's outrageous! Is this the service attitude of private hospitals?