Lakes Boulevard Medical

I have found ongoing communication problems with the manager named joanna
Prevously with Juni
This was an efficent friendly and supportive part of my medical team.
I have cronic illness and i do need support.
The ladies whom work behind the counter are lovely however i will avoid communicating with the new pharmacists/manager named Joanna as much as i can.
Its a shame that this veautiful caring pharmacy has been let down by the one person whom doesnt allow effective communication and hangs up on you without having the ppurtunity to order necessary medication
Great service has declined.

I once adored the professional friendly great service from this pharmacy
However since Juni has left i have had several communication issues with the Manager/pharmacist called Joanna
The otger people whom work their are lovely, professional, friendly and supportive.
Their once efficient free dosette and delivery service has had some minor problems however i commend the lovely young man who delivers the medication qho is both polite and professiinal.
I will still stay with the pharmacy however i hope to stop all communication with the manager whom today hung up on me without giving me the opportunity to order necessary medication.
I write this with full regret on how one person can alter the overall image of this once extremely friendly and supportive part of our wonderful community.

I saw Dr. Gayani and she was very helpful and understanding of my current condition. I felt genuine care and concern from her. Will definitely keep seeing her for all my future medical needs.

I have been visiting doctors here for past few years. In the beginning was good, but last few GP visits I made, it seems we are dealing with GPs with no empathy for patients, very quick to prescribe medication without getting to know facts. Will not recommend Dr Thusitha Welendawe, he lacks empathy and professionalism as to how to deal with patients. He is there to judge you personally, does not speak in respectable manner.
Also does not let you speak as he knows best. I truely believe he does need to learn some work ethics as to how to speak with human beings.

My family and I have been going to Lakes Boulevard Medical since it opened, and up until today I thought it was a great clinic. However, when I tried to get their help faxing a referral for my ultrasound (which I ended up not being able to have) today, as I had forgotten to bring it with me I was met with total incompetence!
Not only did it take them nearly an hour to fax it to the wrong place, but when I called to ask them to resend I was hung up on 4 times by a rude and completely ignorant receptionist.
After going in there to speak to the person in charge to let them know of the poor service I had received, I was left dealing with another incompetent person who showed absolutely no empathy, compassion or common sense!
So disappointing that the support staff are giving this clinic a bad reputation because the doctors are wonderful, but I will be looking around for a new clinic.

All the receptionists in this practice are worst. Very rude and have no manners to talk to patients.
The lady I spoke to this morning was very rude.
I hope the management does something about this and give them some training on how to talk to customers.

My sister and I have been visiting this clinic for years, there are several doctors here that are unremarkable but Dr Sin Moe/Stacey has all the attributes of an exceptional doctor (5 stars), we hope you stay at this clinic til we age.

Don’t bother if you have a real medical condition. Majority of Doctors are useless and will not prescribe medication as needed. One said I had more chance getting heroin on the street than him prescribing me with painkillers. Go to Daniher Drive Medical instead of wasting your time with these fakes. And forget the pharmacy, unless you like paying top dollar for your meds where they charge you like a bull. Was a good Medical Centre once upon a time, but no longer and I will never return unless dragged in kicking and screaming.

The lady receptionist today is just so rude. I asked for an appointment today because the doc has asked us to return back if my 18 months old baby isn’t getting any better. I understand that you are booked out so I said I’m a regular customer and doc asked us to return back. She said we have 20,000 customers so you are not the only one. And I understand that but is that a polite response? Great customers service and zero sympathy. I don’t understand why your receptionist are so rude here.

Been going here since forever with my two young children and partner always been great.
But today I told my child in to see a doctor got in 15 minutes early like normal waited 40 minutes past my appointment time to be called in and told that doctor can't look at my sick child because she's pregnant and that I would have to go back and rewait for the next available doctor. After waiting a further 30 minutes I asked on the wait time to be told it's up to another hour before we could be seen again because technically we had been to our appoit and needed a new one.
So I now have a sick child who hasn't been seen by a doctor yet waiting for her appointment at another doctor's office.

This place is the best place for all of your medical needs. I have been here several times and have appreciated the doctors that i have seen - they are quite knowledgeable and respectful. Highly recommend this place but recommend you book via online or phone early for an appointment since they book out quite quickly.

Amazing clinic, doctor/nurse that I saw the Saturday morning was amazing and a big thank you to the gentleman who fitted me in. 5/5 stars

First time at this medical centre. Courteous, professional and helpful reception staff. Visited doctor Stacey she was brilliant, approachable, knowledgeable and caring. Highly recommend. I will keep coming back here.

My wife came here with my two babies. She waited 45mins to be seen by Dr Niyomi Perera who then refused to see my daughters because a standard consultation had been booked instead of a long consultation. Completely unethical and unprofessional, what kind of messed up person refuses to see two sick babies! Doctors are meant to care for people especially unwell children! Stay away from this place, foreign doctors who lack ethics and don’t know how to do their job

Fantastic! Reception staff are friendly and helpful and Dr Stacy is just amazing! The online booking system is so easy, and reminder messages are appreciated. Love the convenience of after hours appointments, and wait times are minimal if not at all. Happy to wait regardless just to see such a lovely Doctor! Would highly recommend this clinic.

Terribe! The service used to be great when they started this GP in South Morang, but now it has deteriorated to the worst level I can imagine! Telephone operators and receptionist is very rude, no confirmation of appointments on phone, doctors take up an average of 30 to 50 mins after your booked appointment time. Suggest you to go to some other GPs rather than wasting your precious time here!

Fantastic pharmacy dosette box preparation and delivery free
A truly beautiful service
Fully recommended by me

Every time they are always minimum 20 minutes behind, which when I have kids is very hard!
Example today my son had an appt at 2: 50, so I rang at 2: 43 to make sure it was running on time, I was told it was, yet it’s been 25 minutes and still haven’t been seen! What a joke!

Arrived 15 minutes before booked time as I didn't want to be late. But waited there for more than 50 minutes before a doctor call us. It is just unbelievable! The receptionist just kept telling us "you are next", not helpful at all! It wasn't even a busy day! Absolutely unacceptable!

The place used to be great but now it's over crowded and under staffed. Doctors are always running behind schedule. It defeats the purpose of making appointments if you always have to wait more than 30 minutes after your appointment time has passed. A bit disappointing. Maybe management needs to look into it