Lakes Boulevard Medical

It took me 3 phone calls and over 24 hours just to get a copy of prescription. Worst experience

Dr Busha Ahmed told me that I was just fat and that I wasn’t disabled despite having multiple screens of my disability which confirm I do, if me being in severe pain wasn’t enough for her. Refused to run any form of tests because I “seemed okay” when I walked in, during a good day while being heavily medicated for pain from said disability.
She referred me to a dietitian instead of listening to me about the disability, where I even named the exact medical location for it.
I’ve been coming here for years and because of her, I will never come back. I’m absolutely disgusted by how she treated me and if you’re considering making an appointment, avoid her at all costs if you’re even a little overweight.
I guess it’s easy to pat yourself on the back by reducing everything to being a weight problem!

Dr Reuben is 10 out of 10 stars, he is very friendly and highly recommended to see this amazing doctor. We have been with him since 2014, no issues.

Fine for a basic flu shot or continued prescription, but there is no consistency with service or knowledge between the doctors. I would advise paying privately for a doctor that specialises in your area of needs because I have met many rude and judgemental doctors here who are of no help to me at all. Their knowledge of how to support you best depends entirely on who you get and whether they can be bothered helping you.

The worst medical clinic ever! No one answers the phone, doctors cancel appointments and don't let you know. Poor record keeping. The list goes on. Do No Trust this place.

Been going to this clinic for so many years now and from my experiences, it's a good clinic. However, it's very difficult to get on the phone with them. It now goes straight to this weird music instead of their usual voice mail and hold line, and no one ever answers the phone. Please fix this.

Spend more time in the waiting room than ever in with the doctor. I arrived 10 minutes early to my appointment to be left waiting over an hour because the receptionist forgot to check me in.

Other times have just been left waiting ages in the waiting room as the doctors are running incredibly behind.

Have been coming here for many years, but will be going elsewhere now.

We have a great doctor there we have been seeing for 8 years.
Have had numerous poor administrative service at this practice- worst was when 8 other patients referrals were mailed to us.
Admin staff do not know when doctors are available and frequently on line booked appointments get changed or phone consults do not get fulfilled.
Stay away from this place!

Hot doc appointments are not available online to book, I end up phoning medical centre only to be disconnected on the phone line several times.

Dr Dr. Jagdish Trivedy was incredibly condescending and did not provide optimal patient centered care. Some education on patient bed side manners and building of therapeutic relationships with patients would be heavily advised.
Other than that - other Dr's at the clinic are very kind and lovely.

I called them in morning to cancel my 1: 30 Appointment but I can still se it on HotDoc… and now I’ve called them twice again but no one is picking up the call. How unprofessional is the reception staff and Useless cuz I’ll be charged from my insurance if they don’t cancel my appointment.

I can’t believe any clinic would leave any customer on hold for over 10 minutes! I have called this clinic 4 times and left a message on their Facebook page to get them to pick up a parcel that was wrongly delivered to my address and they have ignored me every time. I can’t imagine what they’d do if it was important.

Right so the receptionist today that handled my call was awfully rude and dismissive.

Currently still waiting for something from them and haven't received it. I asked about the thing that I need and she said the doctor is busy and before I could even say thank you for your time she hung up on me. It's not purge day yet.

The doctor was fast and good just still waiting for my thing.

I was classed as an emergency due to me needing stitches and they said they were busy like what ever pencil pushing nerds

1 start is way too much for this clinic.
Don't bother going there, Dr's are always even with their tele health appointment. I always been waiting more than 1 hour to see a Dr for 2 Min which should be 15 Min app. Useless receptionist, none wants to assist you with any inquiries. Imagine they cancelled my appointment 30min before as Dr msoud didn't show up and they didn't bother themselves to book me in with someone else

Dr. Bushra Ahmed Oh horrible rude abrupt just terrible she should go back to school and learn basic manners.

Can hardly ever get an appointment when you need one u need to know u have a medical problem a week before ut occurs.and when you do get an appointment you have to wait a minimum of 40min after your appointment time to get seen.this place is a disgrace.not mention they dont anide by covid prtocols and keep numerous people waiting in a small waiting area with limited social distancing no air conditioning/air circulation

They make you wait at least one hour after you appointment time, they don't have any idea what does appointment mean!

Apparently COVID-19 is the only virus/illness in the world. If you sick you are on your own as they will refuse to see you in person. Phone appointment is your only option but they then can’t diagnose you without seeing you. They are failing the community and their ethical/moral obligations. They refuse to see a sick 1-year-old. If they are scared to be around sick people, then they need to find a new profession. Pathetic.

Great doctors when you can get into to see one. This clinic is all about making money. It can’t service it’s current client base without being booked out for 2 days yet insists on taking new clients. Even with underlying Health conditions no questions are asking when making an appointment only to say no we are booked out. Time to find a new clinic that actually has empathy for their patients rather than how much their return cheque from Medicare is.