Kmart Manor Lakes

This place is great but last night I went there and payed for my stuff and put in 15 dollars and some thing happened and then the lady when she came to fix the machine and only 5 dollars came out and it was like she thought I was lying so then my aunties had to pay for my things so Kmart you need to give my money back!

PLEASE PUT TROLLEYS IN YOUR SHOP. Those tiny plastic wheeley baskets are good for nothing. Surely you understand that people buy large items and in large quantities. How is someone suppose to pick up large items and carry them around? It’s such a shame that a well maintained, neat and fully stocked store gets a 1 star rating for something so simple to maintain.

Exiting the store is like going on trial for murder. Have a receipt and everything ready to be inspected but then you spend 5 mins emptying everything out of your shopping bag.

They need more workers - and pick ones that actually have the customer service quality in person and phone manner, being on the phone for an hour just to get hung up on the other end is beyond me! Then coming in is just silly cause you can never find anyone to help in person. Please hire more staff!

I can't believe Kmart won't give me a refund on a top I bought, it was too big only because I pulled off the tag before I tried it on. Not good enough reason

Why in earth don’t you fix the trolley wipe dispenser at the entrance?
I would have thought that this essential equipment would work.

So much brighter, cleaner than in the werribee plaza also more stock. Lovely young girl greets you at the entrance.

Since this is the only KMART in approx 8-10 km vicinity, it should remain open till 11pm atleast and must have everything available.

Located in a small shopping center is usually occupied by manor Lakes residents. One of the best investment made here. Store is quite big and you can find anything that is available at other kmart stores.

Absolutely love shopping here.good stock and staff. I was styling my townhouse for sale and got everything from Kmart. Love it.

Worst service I have ever received. I asked an older lady at service desk to assist me with putting some items through as I had hurt my shoulder and she snapped at me and told me I need to leave. I wasn’t being rude at all. Very uncalled for, I did not deserve to be treated like that. It has never been an issue for me to put items through at service desk especially since I struggle doing it myself and you only have the self serves available. I should add that there were no customers around and it wasn’t busy. I think there needs to be training on how to treat customers with kindness because I was already having a bad day and this has made it so much worse.

Stocks are always replenished and neatly arranged. Never had a disappointing visit. I always find what I wanted to buy.

Good work on the first day.for me the booking time on app was successful, however on the way back, even the app booking had long lines.
Just wondering how would seniors book on the web, then the preggy ladies would want their priority and list will go on. So what other feature of app can be improved. Then items were of good quality.

Never ever do click n folly from this store.terrible service.they never pick up Ur call. I ordered something n went to click n collect the lady told
Me at front of the store that ur order is not ready then I saw her my confirmation massage.then she said wait in new car park somebody come n give u parcel. I waisted almost 10 min no one came.again I went there they said they got many pick up order so they are busy in collecting. I went in my car back after 15 min of wait 2 staff members came with 2 full trolley of orders.i asked where is my order she said she got 5 trolly so it’s coming in next lot.after waiting for another 10 min I finally got my order.

Terrible click and collect service! No answer on number provided or land line! If you guys too busy then make appointment collecting time, don't let people waiting outside not knowing if they are taking the orders or not! Very terrible

Terrible click and collect. Got text saying it is ready, got to the click and collect area at 10: 30, called the number. Gave rego number and name. Was told it will be a few mins, fair enough. 35 mins later, nothing. Then staff asked my order number. I gave it, then they told me Naomi had wrote the number down wrong. Order came out, so took 45 mins to click and collect. If you can't handle the workload, get more staff. What do your workers do now, just fill click and collect. Not like you have customers in your closed store.
This has nothing to do with Covid at all, it is staff who doesn't know basic numbers. 2nd time I have had issues with this Kmart. Nabil, lift your staff's game dude. Look forward to your reply

Great to have a Kmart right in our backyard
On recent trip, staff were polite on entry/exit and helpful when asked for products.
Couldn't ask for more!

Nomally at home I m using 63XL ink and it can be last for half year, cause not using must. But I bought 63 XL ink on Manor Lakes kmart at 020820, and I start use it on today 110820 and the printer show me 1 level of ink? Due to the close down I m not be able solve the problem at store.

Well presented. Team members were happy to help or If were unsure of answer they would seek assistance from another team member. All team members were communicating well with each other greeted each other if they passed each other or starting shift.
Over All the morale of store and team were high and seem like a well trained team that I expect we will see great things from

Manor Lakes Kmart is the best. It has so much stock. Very friendly & helpful staff. Customer service is amazing. It’s so nice to have a Kmart so close to home. Very convenient. Thank you so much & keep up the good work:)