Kmart Manor Lakes

I normally don't write reviews on here but I wanted to appreciate the lovely young man at the self-serve machines today. Despite it being a busy Christmas Eve, he helped me scan my items. God bless him.

Today I went to manor lakes kmart to return the mug paint set, I took 32 pieces and 2 were broken, I checked after coming to parking, and I thought I should return it later as I was in hurry, today I went to return them, but the staff at service desk were so RUDE and saying that I broke the pieces and taped with the normal tape, kmart tape is round tape and the tape for the return items looks like normal tape, but all the 30 pieces which I have at home has normal tape, this is completely false statement, they were talking like I was lying to them, I'm not that kind of person, so disappointed with KMART Manor lakes, I used to love kmart, I do so much shopping from kmart. But now I'm very much disappointed.

Please when anyone wants to return something just say we don't have returns on this item instead saying depressing words to customers.

Had a bad and bitter experience with a woman named Ro here. She seems to be hell bent on making peoples lives as miserable as hers. I’m not sure what’s happening for her at home or who instilled racism in her DNA but Kmart would be made aware that she is extremely rude, disgruntled, racist and lazy who doesn’t want to help anyone out. This is the 2nd occasion she doesn’t want to put anything on hold or help others.

No trolleys this store never has any trolleys there all out side when asked where are the trolleys they reply the people who collect them haven’t done it …one can’t shop with no trolley.

This is a huge Kmart store located in a new shopping centre. It had a huge variety of items all priced quite reasonably. The staff we dealt with were very polite.

What with Kmart stores, you go there to buy ladies tank you got your t-shirts and tank top all mixed up nothing is in order how are customers supposed to find anything

Always so well stocked, tidy and well maintained. Will always be shopping at this Kmart from now on

I purchased online and selected the time for click and collect at 4: 40pm. I exactly went on time but staff told me the order is not ready, I seriously disappointed as I was already late for my work. And they still suggesting me to come on next day and don’t have respect and value for someone else time and travel cost.

I asked for refund and changed my daily shopping priority from KMART to BIGW.
Never come again. I know it doesn’t make sense because it has already build the brand and that’s why they are very careless about customer service. If this things keep on happening then many business has already died even the big brand so KMART can also be vanish very soon.

The guy at the entrance who greets everyone and checks receipts on the way out is so friendly fantastic customer service store is clean and fast checkout

The young girl in the Christmas section (sorry didn’t get your name) on 6 October was extremely helpful. When she was unable to find what I was looking for she directed me to the correct department area. So refreshing from the usual “if it’s not on the shelf, we don’t have it” from so many other stores.

My experience with Kmart staff was to bad today. I went manor lakes kmart to return 2 umbrellas which I bought 2 days earlier, one of them was already broken, the quality was too cheap. Instead of looking for customers needs the staff have been investigating like I have done something wrong to ask them to give me refund. They make me feel embarrassed as I used them and then return it back. I haven’t even kept the receipt because it wasn’t my attention to return it back but I had the transaction history from my bank. The manager was not interested to see my bank transaction as she has been more interested to blame me as I broke that umbrella or used it. She was threatening me about she is going to check the cameras, she doesn’t have sense to talk to customer. So now I am requesting to the management to check cameras and find out and stop blaming the genuine customers.

At around 3: 40pm on Wednesday August 30th, 2023, there were no customers at either the regular cashier or the self-checkout cashier. As a result, I approached a young woman who was covering her head stationed at the cashier and requested assistance.

Instead of providing a helpful response, she grumpily retorted, "I CAN'T DO THIS, " and continued to stand around idly. It seemed as if she was averse to any action, resembling a bump on a log. Her behavior could be considered an example of wage theft.

In this particular store, is the use of self-checkout mandatory for all customers? I have never encountered a situation like this at any cashier in any shop before. While I would understand if she were preoccupied with tasks, her demeanor indicated otherwise—just standing around without any apparent purpose.

Kmart Manor Lake is my preferred store due to the generally friendly and excellent service provided by most of the staff. However, this employee stands out negatively, displaying rudeness and a lack of proficiency in delivering standard customer service.

I would like to address this worker:
"Don't undermine the efforts of your colleagues and manager with your lazy work attitude. Did you treat male customers the same way? I know you assumed I am a quiet female customer who wouldn't voice any complaints. Don't alter your attitude based on the individual and take the opportunity to learn what customer service truly means. "

Staff at the service where we get returns and refunds they are very rude and no professionalism. I was waiting to be served and the lady standing infront of me talking politely to the staff and the staff told her don’t yell. I was surprised how rude and disrespectful they treat customers. I even could not get the help very unhappy.check outs staff are very friendly and kind. Werribee Kmart is way better than

Beautiful experience. Very good and helpful staff. Two staff members Asia and jade they are very professional they are very hard wrking girls. They helped me to find the stuff i was looking for even though they were super busy. Thx asia and jade appericiate ur help thx

Good medium sized Kmart with ample stock on most items, however not a variety of books or sunglasses. Try BigW in Pacific Werribee or BigW Central Square in Altona Meadows to find a larger range of books, but I was lucky enough to find some sunglasses that looked like Ray Ban Aviator Sunglasses for $10.

Alex the retail assistant was professional and helped me find the sunglasses by describing where to find sunglasses instead of saying "there" or pointing to a spot that some people would still not look at properly because of unhelpful staff. But Alex, great work and good luck for your future.

Overall a standard Kmart that is slightly smaller than the average Metropolitan Kmart stores, yet larger than Kmart in Maryborough Vic and Kmart KHub.

I'm sorry to say, but on recent visit I couldn't believe how messy this store was. Clothes on the floor, book section was crazy messed up and I couldn't believe the number of empty cages left in store. You guys need to look at the Leopold store which is always amazing.

I bought a pair of kids pants, but had to exchange them the next day because they were a very small size 10. I still had the tag (not attached to the product) and the receipt & took them back to the Manor Lakes store to exchange or refund them. I was told by the customer service person that we couldn't bring them back without the tag attached to the product. We asked to speak to a Manager, who came out and told us (quite rudely) that it is in Kmarts policy that we had to have the tag actually attached to the product for an exchange or refund. This is not written in the policy notices in the store. We said we could just get a tagging gun or some tape and attach the tags ourselves, and the Manager said (rudely again) that if we wanted to do that we should 'go for it' and walked away. So we went and attached the tag and took them back. The customer service person accused us of going and swapping the pants with another pair, which we DID NOT, she then rolled her eyes and refunded the money.
You need to teach your staff the policies of the store, and how to treat customers respectfully.

I came in to return 2x hairdye I found out I could not use due to darker hair, didn't have receipt. Was accused of stealing $11 hair dye & they "checked the cameras" Then I was told I could not return them as they are cosmetics (packets unopened) just shocking customer service overall, discretion advised.

Lovely experience today shopping manor lakes Kmart very pleasant and helpful staff thank you

Always the go to spot for our home decor, renovations and stationary items. The nearest and best shopping spot for Mambourin/Manor Lakes peeps.