JB Hi-Fi Holmesglen

I would've given 5 stars due to the fact that they don't sell 4K Blu-Ray movies, Blu-Rays, DVDs and Pop Vinyls at this JB. Other than that the staff are very helpful

Just wanted to give Jared and the team a big shout for amazing customer service, would definitely go to that branch again

Very poor customer service
Waiting for more than an hour, we approached service team member. No one came to attend us.people who came after us got attended straight away.

Brilliant new open plan store. Served by super friendly and helpful staff member, Crowley. Great customer service experience!

Thank you so much to the excellent staff at this store. Special shout out to Rhiannon for helping me exchange a TV, you were extremely helpful and lovely to deal with.

I wouldn't give a star if I can,

The manager on duty this afternoon for today 23.2.2021 was really tough guy, he is not helpful at all. I feel sorry to staff members there as they are nice staff unfortunately they got such a tough manger for customers too

Went in asking for directions to a competitor. Ended up staying and purchasing everything I needed. Well done JB!

Great prices and excellent service from Andrew Wu.great knowledge and willing to get you the best price. Bought TCL 65" Android smart TV.love it. Thanks Andrew.

Returned a faulty Fetch mini. Great approach by friendly staff just accepting of what I said & replaced with new in 10 minutes

Me and my husband recently bought a present for our youngest son birthday from JB HiFi Holmesglen
Chadstone and was served by a VERY young girl with tattoos of scorpion, at the cashier. She was SO VERY RUDE without any reason. Unfriendly, angry face, throwing her plastic medical glove in front of my face. After she placed the item in the plastic bag, she just rudely slam it to bench in front of me instead of handing out to me. Perhaps she had problem with her self and bringing out her issues to the more senior customer. While I noticed that before me, she served a middle age man with cheerful attitude as if she was trying to attract his attention.

She absolutely desperately need learn about manners and attitude. I’ve been loyal customer since 27 years a go and never find bad young staff like this before. Or is it the current JB HiFi policy to treat customer differently based on gender and race.
Thank you.

Really bad service my switch was broken and went to the shop the check their staff first question me physically damage the joy con then won't replace new one

Very friendly staff and verity if products. I went there to buy a monitor and I was confused, the staff explained the models and helped to get the right one for me.

Needed to return a pair of in ear headphones, as my ears seem to be too small to fit any. After calling a separate store receiving a non helpful result, I emailed Holmesglen JB and after less than 10 mins received a call asking me to come in to exchange them for a pair of over ear ones. I was helped, it was an easy procedure and ended up with a fantastic pair of over ear headphones! Awesome service from this JB

Hi! My name is SAHIL KHAJA SYED and I had been sending the posts for help on
Facebook since a week and haven't received any update from Latitude side since a fortnite. I had been stuck in India due to travel ban and I'm not getting any update on my credit card inforrnation. I want to inform you guys that due to lockdown in Australia and India I'm unable to comeback to Australia kindly give me some time to pay the loan. I also request you guys to forward me my credit card details and please get back to me on on my registered email address Sahil.syed619@grnail.com. I had tried every possible way to reach to you all kindly always contact me through email as I'm stuck overseas. I can send you all other details when I get the reply from you all. Kindly get back to asap as I'm very much worried about my card and my account to set it up online. I purchased the items on 11/03/20 at 4: 29PM from Holmesglen Store, Chandstone. Kindly please provide me solution as I don't want to get overcharged I choose 24 months intrest free period. I would be more then happy to delete the review and give 5 stars after my issue is resolved.

The staff was courteous and really helpful. Ample parking space. Usually it’s not as crowded as some other stores.

Good store and well stocked, I like the store is organised and neat, the store has variety of movie, games and tv shows.

Well stocked. But had a bad experience trying to return something. I had an electronic item bought over 12months ago with receipt. Didn't know what the refund policy is so took it up to the counter. They told me that product isn't stocked anymore so they can't refund it. Walking out of the store, I see it stocked right by the entrance!
Dissapointed that the staff lied about this. I got the product refunded at a different store.

I will give a zero star if i can.

When I let my wife bring the faulty TV, which is still under warranty as website suggests, my wife was badly treated and misled by the store manager. He said we should call the shop first before carrying the tv in. Then he refused the return even after seeing the powered tv screen and the printed tax invoice. He asked us to bring the tv home and would send a technician to check the problem. But if we left the tv in store, it would take 6 to 8 weeks to find out what the problem is.edited：
The tv company admitted there was a problem with the tv and accepted the return. All in all, there is no clear "guidelines" on the tv return. The manager is rude. And the whole process takes way longer than what it supposed to be.

Came here looking for fridges. This is a smaller store with a slimmer range than you might expect from a homemaker centre, but once here you'll note that this is because the other stores in the centre offer whitegoods.

A quieter store with friendly staff who always deliver a high level of service. A nice alternative to the ever busy / crowded Chadstone store and parking is a breeze.