JB Hi-Fi Holmesglen

I DON'T WANT TO GIVE EVEN ONE STAR.

They didn't solve the problem, but made trouble.

I can understand your limited stock and shortage of staff. I can wait for your staff to talk with me for one hour.

No way to forgive your horrible attitude and disordered management. They told me they have the product in stock, I paid in full. When I needed it for the delivery, they found it's out of stock, and they have no idea when it will be available.

No one apologized. The only suggestion their manager provided is refund. How about the interest you hold my money for the long time.

They emphasized they owned THE GOOD GUYS, but THE GOOD GUYS has much better service and price.

Never come back to JB. If they have better price than others, I'll do the price match with other suppliers.

I bought a macbook pro from this store 6 days ago. 3days into using it the screen started flickering. I took it back to the store for an exchange. However, they insisted that the issue is not a manufacturing fault and did not happen on its own. They wanted to send it out for assessment which takes 4 to 6 weeks and didn't accept apple stores second opinion, they wanted to charge me $1000 to replace the screen. The staff was very rude and didn't take responsibility for the faulty item they sold only few days earlier. I took the macbook to the apple store and they kindly offered to replace the screen FREE OF CHARGE as an exception. After checking out the model and ID, I was informed that they even lied about the year and model of the laptop as well. If you're looking for quality, honesty and after-care, DO NOT BUY a thing from this sore.

Pretty good altho it takes forever to talk to the staff at the phone centre. Would be nice if you could book a time to sign a contract

We bought a fridge last week.the staff said we have it in stock and we deliverd it next week.today we are wating for it untill now.call them bout they forget it.after 30 minoutes the staff said we donot have fridg may be 3 weeks later have it.it's big question what happen for my fridge becouse they had it.bout now say another thing.without fridge with child is too difficult.i don't know what shall we do now.nobody responsible!

Thank you to troy who helped me with my washing machine issue. Solved the issue mate, you are a legend!

I had a lot of nice experience with JB Hi-Fi, except the JB Hi-Fi Chadstone Home. They are totally unhelpful. Just find any branch.

Experienced some of the cringiest and rudest customer service. What part of “We are all good” didn’t you quite get? Was it the third or the fourth time? Or did you finally get the hint when I finally told you to f off. We were quite clear that we were ok and didn’t need any help. Yet you still wouldn’t leave us alone.

Condescending tone and then having the audacity to stare and laugh at us as we left the store with your work mate. And left us with the line “Don’t come back”. He went from an annoying salesman to an absolute jerk in less than a minute. Do better or just learn to read the room. Shut up and don’t harass the customers.

Yes we did end up buying the Omo laundry liquid from Retro Vision. Thanks for the tip.:)

Was there to collect products bought through click and collect. They have dedicated counter for this service. Very easy process. There was a new team member at the counter. She took a little longer to sort out my delivery. But five stars for her communication skills and being that confident on her initial days at work.

Really good, thorough service. Saved me money with a new phone plan. Much cheaper than T even though the service is on their network.

Big new store that has a lot of items compared to the old small one.
Friendly staff and decent prices.

After spending over 3k on a TV, I went back there to get a better HDMI cable, instead of dropping the price slightly, he tries to sell me a extended warranty on a 100 dollar cable.
And the worst thing is it says Lifetime warranty on the box.
Mate If I want to be ripped off I'd go to Harvey Norman,
and no one cares about your gold watch.

I came to JB Hi-Fi on a Friday afternoon to purchase a new laptop. The service representative 'Jessie' was extremely helpful and provided a lot of valuable information; he had a great wealth of product knowledge and delivered excellent customer service to us. This is my local JB and it's great knowing that I can come here any time and receive a high level of customer service and be offered a wide range of technology products. Thank you very much to the team at JB Hi-Fi.

Spacious outlay of electronics.
Friendly and attentive customer service.
Very pleasant experience overall.

Shopped several times at new Chadstone Superstore & found the staff exceptionally helpful, knew their products well & the store location, range & size fantastic. Purchased big ticket items & able to negotiate great pricing.

This is the new store (they transferred from the complex next door),
And it's the biggest jb hifi store I've ever been in. Very spacious and a good easy to navigate layout. It's a full range store, so they stock products that the small locations don't. Staff are good (efficient).
Plenty of parking including wheelchair accessible parking and entrance. They do currently require proof of vaccination and scanning in before entering the store. Overall quite a good shopping experience.

I wish i could give this review, a 0 star!
visited this place few days a go,
horrible and discourteous workers

If you are looking for an exceptional experience in gathering any and all of one’s needs you could find I suggest you go through your whole list and get as many of the items you can from this MAGNIFICENT TEAM
From the first call speaking with my consultants Hank and Daniel to dealing with Cameron in customer service whilst facilitating my FREE home delivery for my appliances.
The secondary sale from Hank and the click and collect team providing outstanding professionalism and simple and easy pick up with smiles all around.
To the delivery guys dropping off and positioning my new appliances in the exact desired positions.
The constant and efficient attention to all of my questions. Coming from being in the sales industry myself in a high pressure environment this is by far the best customer service and sales experience I have ever had in my personal life.
This team is phenomenal.
Absolutely phenomenal.
No matter where you are these are your people.
I can’t thank the whole team enough and can’t recommend them highly enough.
5 stars don’t do them justice.
Thank you again team
Far exceeded my expectations
A1! PHENOMENAL!

I went in to buy a new phone. I asked 2 staff for assistance over the course of 30mins, who called over whoever was from that section. No one came.
I left without purchasing anything.

Not a terrible experience by all means; only giving feedback because it was entirely obvious I required help, other customers were served before me and the store was not crazy busy either.

Spent all my energy fighting with the staff and the inflexible company policy. Won’t recommend any preorder from them. Major headache n regret.

Promised discounts after buying software in bulk. Waited over an hour for them to find it all only to be told they can't do discounts. Seriously? I have Arthritis and standing up waiting for all this just to flat out deny their promised discounts is a kick in the teeth. Skip this store and goto Ringwood, Doncaster, Knox and Nunawading stores instead. The blue haired manager here is a troll.