JB Hi-Fi Holmesglen

Recently furnished our new place and bought everything tech including our TV and all appliances here. Incredible service from Ryan M in this store, he’s the reason I will not shop for tech anywhere else. Genuinely listens to what we need and has great overall knowledge of the products which helped to find the best solution for us based on our needs. Thank you very much Ryan!

I came to your store and purchased an item of a value of ~$150 - something was wrong with my credit card’s PIN, and due to Holidays hard to get hold of the bank to fix it. Asked your staff to help divid transaction into - a $99 and then the balance. She told me is not allowed to cause that represents something fraudulent is going on! I said what? She said people who steal cards usually do this (she said Im not saying you are doing it but yeah!)

I took that with a pinch of salt and thought hey she is just doing her job! I said ok no probs, Im happy to show you ID so you can see the names match.she still refused to help and said go to your app and change PIN. Like I already have not thought of that!

Train your staff to treat people with dignity. I understand some people might do unfortunate things, but not all people are a thief! This really is bugging me. What allowed you to judge me that I might be one, because I was wearing a facemask due to a underlying health issue? Thats not very Australian to judge and assume things is it? !

On this 26th Dec. It was a busy boxing day sale in the store. Crowley was able to quickly help us recommend us to a fridge and provide a competitive deal that competed with what HN was offering. Susan was very helpful and patient at the counter in processing the numerous gift voucher we had. It was good to receive top service in busy difficult environment. Thank you

It’s a hectic time of year and technology is surpassing even my basic knowledge.
The first sales assistant couldn’t find the stock, tried to sell me the wrong cords and didn’t know what an Apple computer was? In the end she said she didn’t work in that department.
The manager was very helpful but he didn’t offer solutions that worked and tried to sell me on costly products that were obsolete.
I ended up serving myself and found what I needed and he dismissively said ‘do what you want. ’ Like I said it’s a full time Job keeping up with technology but I was hopeful of better service.

Love the atmosphere here at JB Chadstone Home, the Carmel slices are the best part of the store thanks Susan.

Brand new, huge stock, but no staff, sales people say they are sorry but either they do not know, or they are busy, or they ask to wait near the product you want to buy, or they ask to browse. All of these happened in a single visit. Best to avoid in busy Xmas times.

Just for this particular JBHiFi store only: So disappointed with their promise to match lower price from other stores.

Would give 0 stars if I could. After charging me for an item they were unable to provide I was instead told I could get a refund in 2-4 days which is obviously unacceptable and very illegal. Effectively they stole money from me. Staff was also extremely rude and incompetent. Won't be going back and will recommend others to avoid. I'm seeking legal advice on the money stolen from me currently.

Possibly the worst shopping experience to date. I was doubled charged for a click-&-collect order even after assurances from the front counter staff that I wouldn’t
I originally lodged a click-&-collect order for an OLED television through the JB HI-FI online store. During the purchase, I authorized an online Pay Pal payment, as I was required to submit a payment before collecting my television at the store.
When I arrived at the store for collection, a television department staff member strongly suggested that I change my order to home delivery instead, because my car was not suitable for transporting such a delicate screen panel. Fair enough, I trusted their advice on that.
They issued me a new invoice, which included the cost of the television plus home delivery. When I presented the invoice to the front counter, I explained to them that I already made an online payment, but the transaction hadn’t been processed by my bank yet. They assured me that the online purchase wouldn’t be processed by my bank and I wouldn’t be double charged if I paid the new invoice with my debit card. Once again, I trusted their advice.
The next day, I woke up to find that both the online order and in-store purchase were processed by my bank, and I got a lovely overdraft fee to boot. When I called back the store, the person over the phone told me that the refund can only be credited to the debit card I used for the instore purchase.
On arriving at the store, all they did was cancel my online click-&-collect order. I could have done the same thing at home without having to waste my time and fuel driving to the store.
In the end, I requested a refund for both my online and in-store purchase. I would be disrespecting myself if I gave you guys a single dollar after the headache I had to go through.

Not much of a superstore - went in for click and collect. No staff behind the counter willing to help and extremely rude. Second time I have had this experience within a week.

I have always had a great experience with JB Hi Fi until my latest experience at this store.

I purchased two Samsung 8K TVs. However, the 65 inch model was out of stock across Australia. I was encouraged to buy the display model by the salesperson. He assured me it was in great condition and had only just been put on display. I never buy display items, but trusted this salesman.

Upon delivery, I noted that there were fingerprints all over the screen. And I mean serious fingerprints. Next, the remote was not working. The process to get this remote replaced was an absolute joke. It took around 5 phone calls to this JB branch. Samsung were also very difficult to deal with. All in all, took 3 weeks to get a new remote sent out to me.

Not a great experience from this store.

Crowley has been amazing,
He has gone over and above with his service.

We have had an experience with him sorting out samsung fridge issue made very relaxed, easy and this was a trick warranty replacement he has dealt with. His manager Sydney and Crowley come with a very strong recommendation.

Clear and concise explanation.

Worth driving to Chadstone Home JB hifi.

Thanks Guys!

I love this place is because they have great workers and they clearly help everyone find stuff.

I was here at the weekend and was helped by a team member named Jason. He was absolutely great! It was extremely busy but Jason made sure that I had help and support when purchasing a new Playstation. He went above and beyond to help me make an informed decision. He is a credit to the team at JB home Chadstone. I would definitely purchase here again.

Went in recently to buy a phone. No other customers in store and I still had to ask a salesperson to serve me. Instead he called for a phones person, who never comes. He rings again and someone appears, well meaning but not his area. Finally the phones dude serves me, tries to sell me a phone on a plan when I said want to buy phone outright. Left without a phone, bought the one I was looking at in store 2 days later on jb website for $200 cheaper. I wouldn't bother going back to this store. Nice ppl but not great for business.

Last night (12/08/22 8: 30 pm) I had the best customer experience/service I have ever had. A male employee named Chris deserves all praise here. I had an issue with some headphones which I had purchased a couple of months ago and this employee went seriously above and beyond to make me feel that this issue was his top priority and that he genuinely wanted to help me out. Not only did he address the issue but his knowledge of the products was superior so he gave some stellar recommendations. He knew the product and had an in-depth understanding of what makes a good wireless headphone and thus recommended some accordingly. I am not someone who usually leaves reviews but I have to give credit where credit is due, and this man deserves it all. His communication skillset and emotional intelligence are top tier and I will be recommending this JB store to people from now, all thanks to Chris and his fellow coworkers who were also extremely polite and helpful.

Update July 2022: their customer service went from good to absolute lazy and rude.
They take like for ever to help and their new workers need to be more friendly

Honestly I love this jb.hi.fi very cloes to my house and helpful staff that are always ready to help me, had issues with my segway 2 time and they replaced it for me without any issues, all though waiting can be a bit boring but at the end of day they can help you out.

It's a shame when staff don't care anymore and say whatever they want. No product knowledge.

I understand your not suppose to know everything but at least try to find out

Firstly, I had to wait 55 minutes to get assistance at tv section. Then the delivery people come on the wrong day. Then the installation person cancels on us. Terrible customer service.

On 01 April 2022, I attended the Chadstone Home store and enquired about a Wacom tablet. The store attendant wasn't able to talk confidently about the item and it's features. I purchased the item in store and was directed to the Chadstone Shopping Centre store for pick-up. The item was a gift and after opening and reading the instruction guide, we discovered that it didn't suit our purpose. On the 23rd of April, I called the store and requested a return, happy to receive a credit note to buy another, more suitable tablet. I explained that the item hadn't been used. The external box is intact. Without requesting an inspection of the item and after conferring with their manager, the store representive immediately advised that the return cannot be accepted.