Ferntree Gully Kia

I was dreading the car purchase process. The experience with Kia Ferntree Gully was easy underpinned by a professional, efficient and non pushy approach. Josh, the Sales Consultant, was a pleasure to deal with, kept me informed and addressed all my needs.

I recently bought a new Kia Sportage that I’m very happy with, Josh was amazing to deal with from A to Z. He made the whole transaction so easy, Josh had fantastic customer service, knowledge and was very professional. Highly recommended.

Ferntree Gully Kia! Is next door to
Hyundai I was visiting with my family looking to purchase a New Car spotted a Hyundai we like. But not the right colour. Need to wait 6 months.for them to import the colour we like. Sorry to long.so we moved on.

Amazing service. Dorian kept me informed throughout the purchase, delightful and personable, a credit to the industry. Well done Dorian.

Had an absolutely fantastic experience with George at Ferntree Gully Kia, and could not recommend higher. George went above and beyond to show me the car, and upon collection, the car was again immaculate. Smooth, friendly and supportive experience all round. Thank you!

Dorian was fantastic to deal with on my recent Sportage GT purchase. None of the stereotypical car sales guff which was refreshing!

Exceptional customer service at FTG Kia. Friendly staff, helpful and expedient. Never fail to deliver.

Over the years I have now purchased 2 vehicles at Ferntree Gully Kia (one new and one second hand). Went to take this in for the initial 3000 km service last year and was advised of a 5 week wait. Had to take it to another dealership. Now at the 15000 service, enquired again at Ferntree Gully and told - 5 weeks for a service. Sent an email to the original salesman and received no feedback. Sent via the website a note to the dealer principal. I received a call from the GM, but I could not take his call due to work, but I have called back now twice and received no reply. I am very disillusioned with the level of customer service, while I am a big supporter for the brand, I will never return or purchase another vehicle from Ferntree Gully again, total lack of after care service. I have relayed this to KIA Australia today, who also took 3 weeks to reply, until I had to pick up the phone and got absolutely nowhere. There attitude was similar, could not care less. Time to trade in on a brand who cares about their customers. Extremely poor

Bought a second hand Carnival that only had 15000kms on it, when we went to pick it up the tyres had been swapped for an older set, two years older than the car itself. One leaked instantly and another was flat within a month. Also there was a warning light for the airbags that came on before we got home which was an hour drive away. We had to drive to another dealer to get that fixed.

Have purchased Kia Sportage there. Always ask for Bob. Very professional, friendly and trustworthy. Will be back!

Keith Baker, offers us years of great service with our vehicle purchases we have made over the years.

Love love love my new Kia Rio GT Liam, Dorian and the team at Kia were amazing, fantastic service on delivering my car! Thank you so much I will definitely be recommending you guys to friends and family!

Bought my Kia Rio SX Limited edition during lockdown and the team made it super easy to finalise al the paperwork and details of email and phone calls was no hassle at all! Once I got to pick it up all the staff was super friendly and helpful!

I’ve never had a problem with the FTG centre before until today. I was quoted $489 for my service when I booked in and advised I was well over the kilometres and gave the exact amount I was over. When I got there I was advised I’d be better going with the service after and instead of a few hours it would be a full day. My partner had to take the day off work as a result and pick me up, we live over an hour away. I called to confirm the price later on and was quoted $318 for a 60k service. I was called again to advise some further information and was told it was now $629 and that I had been quoted incorrectly. I was sent an sms only a few hours later and told it was ready and quoted a different price again. My partner took a whole day off work when he didn’t need to and I was completely unaware of the price increase. Really disappointed regarding the poor communication and confusion and I’ll go somewhere else next time.

Dealt with the team over the phone. Very personable and good service over the phone. Willing to take some money off the list price unlike other car sales elsewhere. Very easy to do business with.

The Salesman was very friendly and extremely helpful, thank you Dorian. Transaction was easy and speedy. I would buy from Kia FTG again. Thanks guys!

Dorian at Ferntree Gully Kia provided one of the best customer service I have experienced - both friendly and professional. I ended up purchasing a vehicle off Ferntree Gully which began from a general enquiry. Dorian walked me through all the details about the car through the phone call and was kind enough to pick me up from Westfield Knox. Travelling from the city to Ferntree Gully was definitely worth my time and effort. Thank you Dorian for making my first car purchase a breeze and keep up the great work! I would defnitely recommend Dorian to anyone who needs to purchase a car.

Purchasing my brand new Kia Sportage from Kia Ferntree Gully was one of the best decisions I have ever made! Mark Goutsiaris and his team at Kia we’re absolutely amazing! From the initial enquiry, details on products & availability, suitability, price, trade-in process, finance to delivery, it was incredibly seamless and professional, with top tier communication, advice and service! They absolutely exceeded my expectations. And I am so pleased and happy with my new car - I just love it! Thank you for such a collaborative and wonderful experience. I highly recommend Mark and Kia Ferntree Gully and will most definitely be my first choice again in the future!

From the time we walked in the door at Kia James was absolutely amazing! He has been so helpful the entire time and so easy to deal with. I highly recommend seeing him if looking to purchase a new car. Extremely happy with our entire time dealing with him.

Recently my partner and I purchased a new vehicle through Ferntree Gully Kia. Keith was fantastic, very honest and easy to deal with. We are very happy with the new car. Thanks!