Chemist Warehouse Point Cook

A highly disappointing experience. I shop at this CW every week and spend a lot of money here. Today I ask them to sign a stat deck for me in which I was willing to pay a fee and wait 15mins like everybody else. However I was told that I would need to wait 40mins, other customers would need to come first and I would be shoved to the back of the queue. I left disgusted and walked into a chemist down the road who were happy to sign my stat declaration and of course charge a small fee, in which I was very happy to pay.
The Chemist Warehouse pharmacists of Point Cook are rude and only interested in you, if you can line their pockets.
Their rudeness today has now cost them a once loyal and paying customer. I won't be shopping here again.

Wow, I have been buying many things from here and today I needed to certify a passport and driver license and there was hardly anyone in the store and she asked me to come back in 30 minutes. Last time I will be supporting this chemist.

Was isolated from the world when i got tested for covid, left with no hope no support i was in a bad state.i needed supplies and i thought i would call chesmist warehouse pointcook, once i called i heard the voice of an angel, her name was manisha, she was able to get my supplies and organize them to get sent to my house, she saved a life that day.great customer service

July 2020: Excellent service with click and collect service during the pandemic. The staff and manager were very understanding about presented concerns. They followed up efficiently. Special thanks to Nicks who went above and beyond to help us.

This pharmacy goes above and beyond with customer service, Thao notices an issue with my medications and straight away called the doctor to rectify it!
Wouldn’t go anywhere else!

Amazing customer service! Special thanks to Lina for been so kind and helpful! This is will be my forever go to store now! Thanks to Lina! ️

Very poor customer service, issues with losing prescriptions. I am dissapointed to say that there seems to be very little ownership at this outlet when THEY have made the mistake

I have been giving this chemist warehouse my business, getting my family's medications here for the past three and a half years, and I will NEVER give them my business again. Went to pick up my partner's medication and I was interrogated by the pharmacist on his meds. She asked what problems does he have that he needs this certaint medication, why isn't he seeing a specialist, I need to tell him what to do! Are you kidding me, I can't go to the store and pick up meds for my partner who works 13 hrs a day and is in terrible pain, working like a dog to support his family, without being scolded on why is he taking this med, he should be seeing someone else. Seriously! Like when did they start hiring dr's? Since when is it ok to be interrogated about someone's condition? NEVER GIVING TAKING A MEDICATION OR PURCHASING FROM THIS CHEMIST WAREHOUSE AGAIN!

One of the worst experience.worst customer service. I have seen the other reviews as well, shows the management has zero care factor.

No respect for customers. No coordination between staff members. Harassed a man for not having receipt on him even though he had just paid for the items at register and declined reciept. Another customer was stopped for reciept after just purchasing. Unecessary harassment. No help and straight up rude behaviour. Attendants behind the counter too casual about it all: borderline rude to customers. Very few people actually doing their job. Polite pharmacists. Health and safety hazard. Boxes fell to the floor due to bad storage ; nearly hit me and another customer ; stuff cluttered all over the floor. There is no excuse for this!

Overpriced. Freestyle Lite- diabetics strips are selling for $52 where Priceline sanctuary Lakes is selling for $35 (Yes- regular price).

Worst customer service in Australia, inexperienced and rude stuff. Two occasions especially shocked me. First, after purchased very expensive medication when I open the box I have discovered that 4 pils were missed. Who used this before I don't have a clue. Next occasion when very rude girl tried to charge me for a bag when small bags were for free she tried to llie that my smal shampoo doesn't fit in to the free bag. Avoid this place as a plaque.

Whats the point of complaining, what can we do about the boxes, nothing, the workers are there to put away the stock inside, all workers are polite, all workers have common decency, all worker are doing their job, why complain?

Scammers, Absurd customer service. Was denied discounted price for a product advertised on its shelf with a discounted price (See photo taken in store). Was told to pay full price. Never going back there.

There are always boxes everywhere cluttering the small walkways, you can’t get a pram down most isles.

I was refused purchase of 3 boxes of Ibuprofen apparently “it’s a policy”, just not documented anywhere.

Overall this store could be a lot better.

Small and crowded. Staff were disgraceful, rude and do not give a fat rats about customer service. Pathetic. Just because they stifle out the competition they think they can treat you poorly.

More and more service is giving way to arrogance.a take it or leave it attitude. What do I matter to a billion dollar industry

Was served by a girl named Michelle. S and had issues with a script for my daughter. Without me asking she went out of her way & helped me get the creams for my daughter and i was on my way. Thank you

Excellent. Very pleased go above and beyond. Store always has boxes left in ailes though quite a hazard.

Thought the service here was much below standard. Still has all the other stuff a chemist warehouse has however go in with a low expectation of being helped and you should not be disappointed

Unfortunately some of the pharmacists need some training in customer service. Still they are cheap however I would use the Hoppers Crossing warehouse. The staff and pharmacists are friendly and helpful at the Hoppers store. Point Cook always has boxes and clutter everywhere, the Hoppers store has a better layout. Drive the extra 5 minutes for better service.